BFL is definitely improving on their customer relations front...they called me last week in response to an email I sent......EMAIL THAT I SENT IN JUNE....to answer any questions I had. I politely informed them they were months late on the FPGA sale. I'd gone with the trustworthy Tom.
Yes I got a call like that as well... of course the rep wasn't able to answer any important questions... and my sales issue was long since resolved.