Topic: BFL Bank Wire Status (Read 5510 times)

I am currently waiting for wire instructions from BFL. It has only been two days since my order was placed though so not too worried right now. Ill update with the timeframe between order and wire for anyone who is interested when I have more info

It was for an upgrade on SC Single for around $700 ish. I would hang tight and if you don't hear from them in 7 business days; leave them a message.

Im going to hopefully go to the bank and get the wire to them assuming my funds got in. I'm paranoid about sending money regardless of the format without it being direct hand-to-hand you know.

do u mind telling me how much was your bank wire?

I'm also waiting for confirmation, it has been 4 days already. I'm really worried.

Finally heard back from them yesterday, my order is "secure". Total of 5 business days before they replied that they got my money.

There are two seperate orders dates. The final dates were 6/24 & 6/27. Each being the result of a one day penalty for the inherent wire delays.

||bit

Thanks.
That is what I did afterwards. Instead I used the email address ([email protected]). I suspect a confirmation of the payment via BTC is not automated (yet). I hope for a response on Monday.

Just to clarify, Bit-Pay isn't saying a confirmed (6 block) transaction needs to occur within 15 minutes.  The way that I understand it your payment just needs to be broadcast so that their node sees it within 15 minutes.

I believe the reason they do that (15 minute timer) is to protect themselves if the exchange rate moves against them.  If your transaction arrives after the 15 minutes and the price moves the wrong way against you, then they will hold onto the payment and, I believe, send you an e-mail requesting the additional amount needed to complete payment using the updated exchange rate.

I could see where a connection problem would cause the initial send to not go through, for instance, and then it take a half hour maybe for the client to retransmit the spend transaction.  Blockchain.info keeps track of the timestamp for when it sees the transaction.  Though that doesn't prove that BitPay also saw it at the same time, that will help you to help troubleshoot the problem.

If you didn't get an e-mail or confirmation, contact Bit-Pay to inquire.
 - https://bit-pay.com/contactUs.html

Hi,

I know this topic is about Bank Wire Status.
My situation is that I have made two orders.
One order is paid via BTC.
The thing is, that the electronic invoice form with the To (BTC) address claimed it was just 15 minutes valid.
I have paid within those 15 minutes, but the electronic counter reached zero and stated that another address had to be requested from customer service manually.
When you pay via your wallet it needs at least 6 confirmations to be claimed valid. This time exceeds 15 minutes, so pay via BTC can actually never occur on time...
Anyone has experience with this kind of situation?
Will there be a confirmation when paid via BTC?
Thanks in advance.

So, what's the date they sent you as the official order date?

Received an email of wire receipt today. Timeline if it helps anyone:
1. 6/28 ... Wire instructions received from BFL in email.
2. 6/28 ... Wired funds sent to BFL (same day).
3. 6/31 ... From asking by email, BFL informed me [informally] that funds were received 6/29, but that customer service would still follow-up with a formal response.
3. 7/6 ... Official/formal customer service email received confirming wire receipt.

Elapsed time from BFL receiving wire was 7 days. That's not world class service. However, to be fair, considering BFL is a startup way over it's head in orders, and one weekend and a national holiday past since the wire, one can't really complain much more than it not being world class yet.

From others I have read in this thread, that is probably at the top end of time waiting for a receipt response. Others that have posted here have had faster responses. Like I mentioned, maybe I've been black listed.    j/k The emails from CS were polite.

I've always been a supporter of BFL and their product in theory. Ordered product. Yet, have been scrutinous of how they have operated in the past (usually in the area of communications & shipping). Like I said, I've been burned before.   But I will give it to them that they do seem more legit BECAUSE of this delay. Afterall, a full blown racket would probably just blast out a bunch of fast responses to suppress any possible dissent that could quickly lead to some kind of legal attention or requests for refunds. Wouldn't it?  

||bit

Lets not forget about this holiday week. Business' everywhere short staffed.

I'm in the exact same boat right now, 4 days since I sent them the wire + confirmation and no reply yet.

@BFL:

Its been 4 business days since I last sent my wire transfer + copy of the actual transfer and still not reply. Come on BFL get your act together and just reply.

BFL sent the confirmation 2 days later to say the money arrived two days earlier.

So, now you just wait for BFL to send you an email acknowledging receipt of your wire, and a relative order position. If you don't mind, let us know how long it takes and how it turns out.

||bit

I think a couple people in this thread did communicate that to be the case for their orders.  That is, they ordered some product(s) online, got an email indicating they ordered whatever they ordered. Then eventually (dasy later) received wire instructions, and they subsequently completed a wire transfer to BFL. And finally BFL did send them an email receipt to confirm the wire was received and noted any delays they calculated on their placement in que (e.g. zero, one or two days delay from wire instructions to wire receipt).

||bit

Got email.
Created wire transfer that day.
Bank confirmed that day.
Money went through that day.
(+$30 wire fee :/ )

Has anyone had their bank wire orders confirmed yet?

I have now been confirmed.