BFL Bank Wire Status - page 3. | Bitcointalksearch.org

||bit

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Quote from: ice_chill on July 03, 2012, 05:14:44 AM

Strange thing happened, I wired the right amount in international payment, sent dollars, paid the fee locally, yet BFL said they received $20 less ?
Last time for my Single FPGA order and MiniRig FPGA payment I sent everything in the same way, and no money went missing ?

Are we to use your logic and assume you think you're special now?

ice_chill

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Strange thing happened, I wired the right amount in international payment, sent dollars, paid the fee locally, yet BFL said they received $20 less ?
Last time for my Single FPGA order and MiniRig FPGA payment I sent everything in the same way, and no money went missing ?

ice_chill

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Merit: 250

Quote from: ||bit on July 03, 2012, 02:26:49 AM

Quote from: dave3 on July 03, 2012, 01:25:23 AM

I wired the funds for my order last Friday (6/29) but haven't received confirmation from BFL that they've received it, yet. I would have expected it by the end of business on Monday (7/2) at the latest.

My funds were wired last Thursday, and they were verfied as received on Friday. However, there is still no official response on the receipt of funds. This is not the way to manage customer communications when you have received very large sums of their money. BFL is apparently scrambling to resolve this issue, but not sure what the fix is suppose to be.

On a related note, I don't know how long others have waited, but I'm about to enter the 9th week of waiting for the fpga Singles since BFL received payment for them.

||bit

bit shut up please with your silly complaints, everyone else is waiting patiently, why do you think you are special ?

||bit

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Activity: 924

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Quote from: dave3 on July 03, 2012, 01:25:23 AM

I wired the funds for my order last Friday (6/29) but haven't received confirmation from BFL that they've received it, yet. I would have expected it by the end of business on Monday (7/2) at the latest.

My funds were wired last Thursday, and they were verfied as received on Friday. However, there is still no official response on the receipt of funds. This is not the way to manage customer communications when you have received very large sums of their money. BFL is apparently scrambling to resolve this issue, but not sure what the fix is suppose to be.

On a related note, I don't know how long others have waited, but I'm about to enter the 9th week of waiting for the fpga Singles since BFL received payment for them.

||bit

dave3

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I wired the funds for my order last Friday (6/29) but haven't received confirmation from BFL that they've received it, yet. I would have expected it by the end of business on Monday (7/2) at the latest.

||bit

hero member

Activity: 924

Merit: 506

Quote from: Ausversucht on July 02, 2012, 04:38:32 PM

When are you going to add paypal? It is still an option for FPGA singles, can we at create get them added for the jalapeno and the ASIC single?

My guess is that they won't add paypall until orders are taken in October. That is just a guess, but based on discussions in other parts of the forum. See my related comment above on paypal and dwolla in this thread.

||bit

Ausversucht

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When are you going to add paypal? It is still an option for FPGA singles, can we at create get them added for the jalapeno and the ASIC single?

||bit

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Merit: 506

BFL,

I realize that customer service (CS) is a seperate operation than both manufacturing and shipping. But if BFL CS is not responding on a wire transfer that already included details after four days, then they clearly can not keep up with the orders. I understand that you guys do not want this to remain that way, and hopefully will resolve this apparent understaffing issue.

Currently the jobs posted on BFL website:

Quote

We’re currently seeking applicants for the following positions:
•Engineer – Mandarin language skills (Must live in Asia)
•Engineer – North America
•Communications Director – North America

If the orders are so numerous that BFL can not keep up with the providing receipts in a timely fashion. And BFL already has a track record of being late with delivering products. How can we know this is not going to correlate with sc-hardware being proportionally slower in the manufacturing and shipping departments? ... In other words, How will you keep up in the more arduous task of manufacturing & shipping if order receipts can not be kept up by CS? Are these just 'growing pains'? If you guys are as late as November/December to deliver, will you be able to handle the run on BFL by a deluge of refunds requests, if you spent all the money on hardware? ... or is that risk absorbed by any VC investors?

||bit

BFL

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Bank wire instructions were sent out in product order. This has no impact on your order position as that's calculated from the date of your original order plus wire arrival time minus the time it took for us to send you bank wire instructions.

Dwolla will be added by end.

pieppiep

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Oh, my order had number 1907.

||bit

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Activity: 924

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Quote from: Dargo on July 02, 2012, 12:47:58 PM

Quote from: allten on July 02, 2012, 12:37:00 PM

I've asked this an email a couple of times with no response so maybe I'll better luck here.
I've sent some $$ via wire and the rest I have in DWOLLA, would you like me to send that to my bank and wire it
or will you be accepting dwolla soon. What do you recommend? Thanks.

My understanding is that your order isn't confirmed until payment is received in full, and that this determines your place in the order que. Personally, I would wire the balance rather than waiting for BFL to accept DWOLLA or get back to you about when they will.

Yeah, in the forum (not BFL's website), I think I read that one of the reasons that they may not have accepted dwolla is because the time to ask for a chargeback is exceeed by the time October arrives. So, if they fail to deliver after October, you won't be able to charge them back effectively. That is just from the forums, I don't know anything about dwolla.

Dargo

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Quote from: allten on July 02, 2012, 12:37:00 PM

I've asked this an email a couple of times with no response so maybe I'll better luck here.
I've sent some $$ via wire and the rest I have in DWOLLA, would you like me to send that to my bank and wire it
or will you be accepting dwolla soon. What do you recommend? Thanks.

My understanding is that your order isn't confirmed until payment is received in full, and that this determines your place in the order que. Personally, I would wire the balance rather than waiting for BFL to accept DWOLLA or get back to you about when they will.

||bit

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Quote from: Internet151 on July 02, 2012, 12:17:07 PM

Just got my bank wire pre-order instructions for my order # of 1756.

Strange. I have orders numbers that come a couple or several hundred after your number, but got the bank wire instructions last Thursday for all of them. However, I sent my bank wire that Thursday and have yet to receive a formal acknowledgement of bank wire receipt. When I purchased FPGA Singles, the wire acknowledgement came in that night I think. So, last night I sent in a request for formal acknowledgement of receipt, and a fast reply informed me that it was receeived, and that csutomer service would be the ones to do the formal receipt still. My bank wire had instructions with it that indicated my name and the exact the order numbers. It's easing to know they got it, but curious that the formal receipt is taking so long.

They must have received so many orders that they can't keep up and/or they have no smooth customer service process. It just occured to me. If they can't keep up with bank wires alone which are mouse clicks, assuming it is due to quantities of wires, imagine what it will be like fullfilling that amount of hardware orders that apparently still need to be built, tested and shipped. I'm wondering about this October thing now. :-/

||bit

allten

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You Don't Bitcoin 'till You Mint Coin

Quote from: BFL on July 01, 2012, 08:28:50 PM

Quote from: ||bit on July 01, 2012, 08:23:14 PM

Quick survey:

1. Has anyone received an email notice from BFL with instructions on funding by bank wire?

2. Ifso: When was the email received?

3. Assuming the bank wire was sent: Did BFL email you a notice that the bank wire had been received?

---

A good number of bank transfer notices were issued last week. (they went out in product order, but that won't have any bearing on your overall order position, it was just more convenient to process them that way.) We stopped sending notices on Friday so as to not cause people to fret over loosing time to wire over the weekend. The remainder will go out tomorrow. (Monday).

Once again, I'd like to remind everyone that your individual order position will not fall due to any delay in responding with transfer instructions. Only the time it takes for the funds to arrive after you in particular have been notified is counted. If you were trapped over the weekend from the few notices that went out early Friday - that time will not count either.

We hope to have caught up with the bulk of the inquiry backlog by the end of the week. Please don't email again and again and again as it just makes it more complicated to get a comprehensive understanding of your request.

Thank you for your patience.

I've asked this an email a couple of times with no response so maybe I'll better luck here.
I've sent some $$ via wire and the rest I have in DWOLLA, would you like me to send that to my bank and wire it
or will you be accepting dwolla soon. What do you recommend? Thanks.

Internet151

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Just got my bank wire pre-order instructions for my order # of 1756.

pieppiep

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I decided I don't like the fact I already have to pay the full amound and get the units months later, so instead I'll probably invest some money in buying bitcoins and investing them on glbse.
That way I already start making profit right now and I have less work to do myself. (I already have to much little hobby projects)

||bit

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Quote from: pieppiep on July 02, 2012, 12:31:33 AM

Ordered one jalapeno.
I got my confirmation email the 24th.
Got the email about the payment the 29th.
Decided to cancel it the 29th Tongue

Thanks for your feedback. Why did you decide to cancel?

||bit

pieppiep

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Activity: 1596

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Ordered one jalapeno.
I got my confirmation email the 24th.
Got the email about the payment the 29th.
Decided to cancel it the 29th Tongue

Dargo

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BFL,

One thing that would be helpful is to indicate the "effective" payment date when you email final order confirmations for orders made by wire transfer. I ordered a single on 6/23 (#1679), received the payment instructions on 6/28, and wired the funds to your account the same day (as well as sending you a copy of the transfer order form by email). But this doesn't really tell me when the funds appeared in your account. Also, I'm a little unclear on your policy. If in my case the funds appeared in your account on 6/28, does this mean my effective payment date for the purpose of determining shipment order is 6/23 (since 0 days passed between the time you sent instructions and my payment)? I imagine that clarifying the effective payment date in order confirmations would greatly reduce the number of follow up emails you get for further clarification. Thanks.

||bit

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Quote from: BFL on July 01, 2012, 08:59:15 PM

Bit, please know that we're aware of the anxiety caused when customer support isn't able to answer promptly. Unfortunately, I don't expect that to be resolved in the next few days, but we're putting a great deal of effort into making sure we're never in this position of communications overload again.

Thank you for acknowledging this, and making it a point of concern for BFL as well. I hope you guys figure it out.

||bit

Topic: BFL Bank Wire Status - page 3. (Read 5510 times)