BFL refused to issue refund because it was paid with bitcoin (via Bitpay)

SgtSpike

legendary

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Merit: 1005

Quote from: bitcoindaddy on June 26, 2012, 06:18:13 AM

Quote from: BFL-Engineer on June 25, 2012, 04:25:55 AM

Quote from: bitcoindaddy on June 23, 2012, 08:01:31 PM

Quote from: nave on June 23, 2012, 05:45:59 PM

Quote from: bitcoindaddy on June 21, 2012, 03:45:31 PM

Quote from: rjk on June 21, 2012, 03:39:58 PM

Change thread title to indicate resolved status?

No refund has been made. I'll change it when it is really resolved.

Did you end up getting your refund?

No, at least they emailed me and said I would get one, but I'm still waiting. In the mean time, I can't order the SC's until they refund my bitcoin.

Dear Bitcoin Daddy,

We apologize for the time it has taken to process your request. This is mainly due to the huge number of emails we've received lately.
I must say that if your intention is to convert Bitcoin to SC, then you will not loose your place/priority as time goes by.

Regards,
BF Labs Inc.

I still haven't gotten the refund, it's been 8 days
Not sure what you mean - I have no place in line and when I finally get the refund, everyone else will be ahead of me.

I think what they mean is, instead of asking for a refund and then submitted an order for SC, just change your order to SC. Then you won't lose your original order spot.

This is good news for me too though - it sounds as though prior orders that are converted will take precedence over new orders!

bitcoindaddy

hero member

Activity: 481

Merit: 500

After 9 days, the refund was received for the bitcoin (Bitpay) payment. Thank-you BFL.

bitcoindaddy

hero member

Activity: 481

Merit: 500

Quote from: BFL-Engineer on June 25, 2012, 04:25:55 AM

Quote from: bitcoindaddy on June 23, 2012, 08:01:31 PM

Quote from: nave on June 23, 2012, 05:45:59 PM

Quote from: bitcoindaddy on June 21, 2012, 03:45:31 PM

Quote from: rjk on June 21, 2012, 03:39:58 PM

Change thread title to indicate resolved status?

No refund has been made. I'll change it when it is really resolved.

Did you end up getting your refund?

No, at least they emailed me and said I would get one, but I'm still waiting. In the mean time, I can't order the SC's until they refund my bitcoin.

Dear Bitcoin Daddy,

We apologize for the time it has taken to process your request. This is mainly due to the huge number of emails we've received lately.
I must say that if your intention is to convert Bitcoin to SC, then you will not loose your place/priority as time goes by.

Regards,
BF Labs Inc.

I still haven't gotten the refund, it's been 8 days
Not sure what you mean - I have no place in line and when I finally get the refund, everyone else will be ahead of me.

BFL-Engineer

full member

Activity: 227

Merit: 100

Quote from: bitcoindaddy on June 23, 2012, 08:01:31 PM

Quote from: nave on June 23, 2012, 05:45:59 PM

Quote from: bitcoindaddy on June 21, 2012, 03:45:31 PM

Quote from: rjk on June 21, 2012, 03:39:58 PM

Change thread title to indicate resolved status?

No refund has been made. I'll change it when it is really resolved.

Did you end up getting your refund?

No, at least they emailed me and said I would get one, but I'm still waiting. In the mean time, I can't order the SC's until they refund my bitcoin.

Dear Bitcoin Daddy,

We apologize for the time it has taken to process your request. This is mainly due to the huge number of emails we've received lately.
I must say that if your intention is to convert Bitcoin to SC, then you will not loose your place/priority as time goes by.

Regards,
BF Labs Inc.

bulanula

hero member

Activity: 518

Merit: 500

Quote from: seriouscoin on June 21, 2012, 08:58:53 PM

Quote from: finkleshnorts on June 21, 2012, 08:45:51 PM

Hmm... I wonder if bulanula is associated with this company....

I know its just a joke, but you're giving him too much credit.

He would be lucky to be associated with ANY company.

I'm 100% sure hes just a kid still asking for allowance. Poor kid probably doesnt have much attention and must rely on forums to live day by day mentally.

I work as a CTR ( customer trolling representative ) for BFL : https://bitcointalksearch.org/topic/m.975270

Cheesy

bitcoindaddy

hero member

Activity: 481

Merit: 500

Quote from: nave on June 23, 2012, 05:45:59 PM

Quote from: bitcoindaddy on June 21, 2012, 03:45:31 PM

Quote from: rjk on June 21, 2012, 03:39:58 PM

Change thread title to indicate resolved status?

No refund has been made. I'll change it when it is really resolved.

Did you end up getting your refund?

No, at least they emailed me and said I would get one, but I'm still waiting. In the mean time, I can't order the SC's until they refund my bitcoin.

nave

donator

Activity: 162

Merit: 100

Quote from: bitcoindaddy on June 21, 2012, 03:45:31 PM

Quote from: rjk on June 21, 2012, 03:39:58 PM

Change thread title to indicate resolved status?

No refund has been made. I'll change it when it is really resolved.

Did you end up getting your refund?

David_Benz

donator

Activity: 56

Merit: 0

you got hacked bitch!

Wow... Beware BFL!!!!

norulezapply

hero member

Activity: 481

Merit: 502

Quote from: seriouscoin on June 21, 2012, 08:58:53 PM

Quote from: finkleshnorts on June 21, 2012, 08:45:51 PM

Hmm... I wonder if bulanula is associated with this company....

I know its just a joke, but you're giving him too much credit.

He would be lucky to be associated with ANY company.

I'm 100% sure hes just a kid still asking for allowance. Poor kid probably doesnt have much attention and must rely on forums to live day by day mentally.

+1, you're probably right.

As for the customer services rep being "undertrained" or "misinformed". You know this is total BS. They are only saying they will offer a refund now because if they don't they know they risk getting into legal trouble.

That's why "Jody" initially refused to refund irreversible methods, because they're trying to get away with your money because they know most people won't persue the claim further.

nedbert9

sr. member

Activity: 252

Merit: 250

Inactive

Quote from: seriouscoin on June 21, 2012, 08:58:53 PM

Quote from: finkleshnorts on June 21, 2012, 08:45:51 PM

Hmm... I wonder if bulanula is associated with this company....

I know its just a joke, but you're giving him too much credit.

He would be lucky to be associated with ANY company.

I'm 100% sure hes just a kid still asking for allowance. Poor kid probably doesnt have much attention and must rely on forums to live day by day mentally.

giggle. Yes, I too rely on this forum for my mental health.

O.o

Unacceptable

legendary

Activity: 2212

Merit: 1001

Quote from: P_Shep on June 21, 2012, 07:46:23 PM

Quote from: cablepair on June 21, 2012, 07:03:30 PM

Just another PERFECT EXAMPLE of the regard BFL has for the Bitcoin currency / community in general!

They manufacture Bitcoin mining devices and make their living from this currency yet they regard PAYPAL! of all things a more stable and reliable form of currency that they are happy to refund Paypal but will not refund the very same currency they make their bread and butter from.

Or is it the fact that PayPal can REVERSE THE CHARGE and MAKE THEM PAY

and with Bitcoin THEY KNOW THEY CAN GET AWAY WITH RIPPING YOU OFF! (irreversible)

Either case it makes me sick that so many of us are entrusting the future of the Bitcoin network with these people.

This trolling calls for creating a new thread and sticking it at the top of the forum, doesn't it?

+1

seriouscoin

hero member

Activity: 658

Merit: 500

Quote from: finkleshnorts on June 21, 2012, 08:45:51 PM

Hmm... I wonder if bulanula is associated with this company....

I know its just a joke, but you're giving him too much credit.

He would be lucky to be associated with ANY company.

I'm 100% sure hes just a kid still asking for allowance. Poor kid probably doesnt have much attention and must rely on forums to live day by day mentally.

finkleshnorts

sr. member

Activity: 336

Merit: 250

Hmm... I wonder if bulanula is associated with this company....

rjk

sr. member

Activity: 448

Merit: 250

1ngldh

Quote from: P_Shep on June 21, 2012, 07:46:23 PM

Quote from: cablepair on June 21, 2012, 07:03:30 PM

Just another PERFECT EXAMPLE of the regard BFL has for the Bitcoin currency / community in general!

They manufacture Bitcoin mining devices and make their living from this currency yet they regard PAYPAL! of all things a more stable and reliable form of currency that they are happy to refund Paypal but will not refund the very same currency they make their bread and butter from.

Or is it the fact that PayPal can REVERSE THE CHARGE and MAKE THEM PAY

and with Bitcoin THEY KNOW THEY CAN GET AWAY WITH RIPPING YOU OFF! (irreversible)

Either case it makes me sick that so many of us are entrusting the future of the Bitcoin network with these people.

This trolling calls for creating a new thread and sticking it at the top of the forum, doesn't it?

From the competition, no less!

P_Shep

legendary

Activity: 1795

Merit: 1198

This is not OK.

Quote from: cablepair on June 21, 2012, 07:03:30 PM

Just another PERFECT EXAMPLE of the regard BFL has for the Bitcoin currency / community in general!

They manufacture Bitcoin mining devices and make their living from this currency yet they regard PAYPAL! of all things a more stable and reliable form of currency that they are happy to refund Paypal but will not refund the very same currency they make their bread and butter from.

Or is it the fact that PayPal can REVERSE THE CHARGE and MAKE THEM PAY

and with Bitcoin THEY KNOW THEY CAN GET AWAY WITH RIPPING YOU OFF! (irreversible)

Either case it makes me sick that so many of us are entrusting the future of the Bitcoin network with these people.

This trolling calls for creating a new thread and sticking it at the top of the forum, doesn't it?

AzN1337c0d3r

full member

Activity: 238

Merit: 100

★YoBit.Net★ 350+ Coins Exchange & Dice

Quote from: cablepair on June 21, 2012, 07:03:30 PM

and with Bitcoin THEY KNOW THEY CAN GET AWAY WITH RIPPING YOU OFF! (irreversible)

Did you read the thread?

Seems like a CS misunderstanding. Which is a bit concerning considering how much money BFL has received. But there's no malicious intent here.

cablepair

hero member

Activity: 896

Merit: 1000

Buy this account on March-2019. New Owner here!!

Just another PERFECT EXAMPLE of the regard BFL has for the Bitcoin currency / community in general!

They manufacture Bitcoin mining devices and make their living from this currency yet they regard PAYPAL! of all things a more stable and reliable form of currency that they are happy to refund Paypal but will not refund the very same currency they make their bread and butter from.

Or is it the fact that PayPal can REVERSE THE CHARGE and MAKE THEM PAY

and with Bitcoin THEY KNOW THEY CAN GET AWAY WITH RIPPING YOU OFF! (irreversible)

Either case it makes me sick that so many of us are entrusting the future of the Bitcoin network with these people.

||bit

hero member

Activity: 924

Merit: 506

Quote from: RaggedMonk on June 21, 2012, 05:33:20 PM

"She didn't explain herself well" is false. Jody lied to your customers. Either that or BFL is doing business in violation of a number of laws concerning failure to deliver a product within the time frame advertised (in most states, you MUST offer a refund if delayed past advertised delivery time, and BFL, not customers, would also be liable for fees in this case).

Which is it?

PS: Where is Butterfly Labs incorporated?

I don't think saying Jody lied is something that can be concluded. Let's not risk defaming anyone like that. It seems more likely that they just didn't train the staff on their refund policy and/or establish simple refund process. Which is concerning about the company, since it seems like a simple no brainer thing to set up a simple refund process. Just get an accountant to set up a simple web based check mailing service. I do it with my payments and it works great. But there might be some kind of 'businessy' reason to make it more complicated... I don't know.

BTW: BFL is in Kansas City Missouri. Check the website for the address.

||bit

RaggedMonk

sr. member

Activity: 308

Merit: 250

Quote from: BFL on June 21, 2012, 11:40:03 AM

Quote from: bitcoindaddy on June 21, 2012, 11:38:21 AM

Quote from: BFL on June 21, 2012, 11:35:43 AM

Just to clarify, the refund policy applies to all payment methods. Our CS clerk is only familiar with how to do this with PayPal as it's a simple click. BTC, Bank wire & Dwolla require calculating the cost of transaction and subtracting that amount from the sum sent. Our CSR has *NOT* refused anyone a refund, she only said she'd have to ask how to do it.

So, once again... if you are looking for a refund, you can get one no matter the method of payment.

Glad to hear that she was misinformed. However, she never said she was looking into it. This is the only communication my brother received:

Code:

"I have refunded your PayPal order for 5 singles. The Bit-Pay order, however, is not refundable. --Jody"

I understand the confusion, she didn't explain herself well. No worries, we'll get you taken care of.

"She didn't explain herself well" is false. Jody lied to your customers. Either that or BFL is doing business in violation of a number of laws concerning failure to deliver a product within the time frame advertised (in most states, you MUST offer a refund if delayed past advertised delivery time, and BFL, not customers, would also be liable for fees in this case).

Which is it?

PS: Where is Butterfly Labs incorporated?

yxt

legendary

Activity: 3528

Merit: 1116

the cs from a market leader is unable to refund a bank wire because it takes more than a few clicks!

WTF! muhaha!

Quote

“Butterfly Labs has always considered itself a serious manufacturer in the SHA-256 hardware...

muhahahha!

Topic: BFL refused to issue refund because it was paid with bitcoin (via Bitpay) (Read 4896 times)