Topic: BFL refused to issue refund because it was paid with bitcoin (via Bitpay) - page 2. (Read 4954 times)
June 21, 2012, 03:19:14 PM
well you could always file a small claims against them for the original purchase price in bitcoins + fees and make the come cross country to defend themselves.
June 21, 2012, 03:01:31 PM
Just to clarify, the refund policy applies to all payment methods. Our CS clerk is only familiar with how to do this with PayPal as it's a simple click. BTC, Bank wire & Dwolla require calculating the cost of transaction and subtracting that amount from the sum sent. Our CSR has *NOT* refused anyone a refund, she only said she'd have to ask how to do it.
So, once again... if you are looking for a refund, you can get one no matter the method of payment.
So, once again... if you are looking for a refund, you can get one no matter the method of payment.
Glad to hear that she was misinformed. However, she never said she was looking into it. This is the only communication my brother received:
Code:
"I have refunded your PayPal order for 5 singles. The Bit-Pay order, however, is not refundable. --Jody"
I understand the confusion, she didn't explain herself well. No worries, we'll get you taken care of.
It did not appear to be a matter of not explaining well. Because I got the same clear message regarding bank wire:
Quote
Orders made through PayPal can be refunded. Bankwire is not a method of payment we are refunding.
That is not the same as telling me that the staff needed to ask how to do it. And it does not appear to be Jody's fault. The problem seems to be training of personnel on policy & procedures. Also, a possible issue with being understaffed.
For what it's worth, I decided to hold off on asking further for a refund and to give BFL a second chance to deliver the products (soon).
But my patience is very limited.
Who wants to receive a miner and be financially forced to ship it back as soon as receipt just to pay for an upgrade? Think about that.
||bit
June 21, 2012, 02:45:31 PM
Change thread title to indicate resolved status?
No refund has been made. I'll change it when it is really resolved.
June 21, 2012, 02:39:58 PM
Change thread title to indicate resolved status?
June 21, 2012, 02:28:49 PM
Oh, good. You won't have be sued by the FTC for $16,000/order after all.
Anyone who isn't able to get a refund, please contact the FTC.
Anyone who isn't able to get a refund, please contact the FTC.
June 21, 2012, 10:40:03 AM
Just to clarify, the refund policy applies to all payment methods. Our CS clerk is only familiar with how to do this with PayPal as it's a simple click. BTC, Bank wire & Dwolla require calculating the cost of transaction and subtracting that amount from the sum sent. Our CSR has *NOT* refused anyone a refund, she only said she'd have to ask how to do it.
So, once again... if you are looking for a refund, you can get one no matter the method of payment.
So, once again... if you are looking for a refund, you can get one no matter the method of payment.
Glad to hear that she was misinformed. However, she never said she was looking into it. This is the only communication my brother received:
Code:
"I have refunded your PayPal order for 5 singles. The Bit-Pay order, however, is not refundable. --Jody"
I understand the confusion, she didn't explain herself well. No worries, we'll get you taken care of.
June 21, 2012, 10:38:21 AM
Just to clarify, the refund policy applies to all payment methods. Our CS clerk is only familiar with how to do this with PayPal as it's a simple click. BTC, Bank wire & Dwolla require calculating the cost of transaction and subtracting that amount from the sum sent. Our CSR has *NOT* refused anyone a refund, she only said she'd have to ask how to do it.
So, once again... if you are looking for a refund, you can get one no matter the method of payment.
So, once again... if you are looking for a refund, you can get one no matter the method of payment.
Glad to hear that she was misinformed. However, she never said she was looking into it. This is the only communication my brother received:
Code:
"I have refunded your PayPal order for 5 singles. The Bit-Pay order, however, is not refundable. --Jody"
June 21, 2012, 10:38:10 AM
Thanks for clarifying BFL!
Best place for this is detailed on the website
Best place for this is detailed on the website
June 21, 2012, 10:35:43 AM
Just to clarify, the refund policy applies to all payment methods. Our CS clerk is only familiar with how to do this with PayPal as it's a simple click. BTC, Bank wire & Dwolla require calculating the cost of transaction and subtracting that amount from the sum sent. Our CSR has *NOT* refused anyone a refund, she only said she'd have to ask how to do it.
So, once again... if you're looking for a refund, you can get one no matter the method of payment.
So, once again... if you're looking for a refund, you can get one no matter the method of payment.
June 21, 2012, 10:28:38 AM
We have processed refunds only if the merchant agrees. And the refund is NOT the amount of bitcoins you initially paid. It is the dollar equivalent.
Yes, that's clear. But I wonder if BFL understands they could issue the refund in dollars or by some other method. Since they won't return my phone calls and won't reply to email, I'll probably never know.
June 21, 2012, 10:26:59 AM
How will you prove you sent them Bitcoins if the wallet is anonymous.
It's not anonymous. You can sign a message to prove you own the wallet, and from there people can check the transaction history.
Since this particular spend was done using Bitpay, THEY would have to sign the message.
June 21, 2012, 10:25:17 AM
I suppose I'd expect them not to refund bitcoins when they have a different value than at the time when they were paid. However, I'm kind of surprised that they won't give a refund of the cash value the bitcoins had when you paid.
If your spot in line is over 6 weeks ago, I'll be glad to take it off your hands for the fair value of the refund, 599 x 5 + 33 = $3,028. If we can't switch the address on the order to mine, I'll pay for your additional shipping cost.
If you were simply wanting the refund because BTC went up in value, I apologize for butting in on your thread.
If your spot in line is over 6 weeks ago, I'll be glad to take it off your hands for the fair value of the refund, 599 x 5 + 33 = $3,028. If we can't switch the address on the order to mine, I'll pay for your additional shipping cost.
If you were simply wanting the refund because BTC went up in value, I apologize for butting in on your thread.
We have processed refunds only if the merchant agrees. And the refund is NOT the amount of bitcoins you initially paid. It is the dollar equivalent.
So if you paid 200 bitcoins for something when they were worth $5, and we sent that $1000 along to the merchant, you will not get a refund worth $1330 today for your 200 bitcoins. You would get however many bitcoins are equal to the $1000 USD value you paid.
Again we do this only at the discretion of the merchant. My recommendation is to sell your space in line, or roll that into an upgrade.
June 21, 2012, 10:15:52 AM
You know, kinda like you are about begging for donations in your forum sig ?
Right, like I'm the only one. 
At least I have a few in there, unlike most.
Don't worry. That's just my OCD acting up.
After I tell you to fuck off a few times, be-little you a bit...then take my meds and apologize, we will all be friends again
June 21, 2012, 10:14:47 AM
I suppose I'd expect them not to refund bitcoins when they have a different value than at the time when they were paid. However, I'm kind of surprised that they won't give a refund of the cash value the bitcoins had when you paid.
If your spot in line is over 6 weeks ago, I'll be glad to take it off your hands for the fair value of the refund, 599 x 5 + 33 = $3,028. If we can't switch the address on the order to mine, I'll pay for your additional shipping cost.
If you were simply wanting the refund because BTC went up in value, I apologize for butting in on your thread.
If your spot in line is over 6 weeks ago, I'll be glad to take it off your hands for the fair value of the refund, 599 x 5 + 33 = $3,028. If we can't switch the address on the order to mine, I'll pay for your additional shipping cost.
If you were simply wanting the refund because BTC went up in value, I apologize for butting in on your thread.
June 21, 2012, 10:13:19 AM
You know, kinda like you are about begging for donations in your forum sig ?
Right, like I'm the only one. At least I have a few in there, unlike most.
June 21, 2012, 10:11:35 AM
Stick your stinky sock in your mouth, I will decide myself how I pay and if I cancel or not.
As I told you before....
I can't take anyone seriously, who begs for BTC in their forum sig like a bottom-feeder.
Get a fuckin' job.
June 21, 2012, 10:10:21 AM
For fuck's sake bitlane, calm the fuck down.
I'm passionate...lolYou know, kinda like you are about begging for donations in your forum sig ?
I care too much
June 21, 2012, 10:10:18 AM
If you don't mind sharing, WHEN were your orders placed ? What was the Order Confirmation date for both orders ?
April 17.
THAT'S BULLSHIT !
I can't believe how they treat their customers....and how many customers put up with it.
BFL should be held accountable for some sort of compensation after 8 weeks. This is just ridiculous.
They 'press release' says they are a market leader..blah..blah..blah.
MORE LIKE A FUCKING MARKET JOKE.
Venture Capitol ? YOU are the Venture Capitalist, by allowing them to hold your money for 3 months at times without delivering what they promise to in 1-1.5 months.
Everyone should use Credit Card ONLY and CANCEL THE TRANSACTIONS if product is not received at the 8 week point.
THAT will teach them.
Unfortunately, they have ben lucky, using Bit-Pay and BTC funded of orders, so they have NO OBLIGATION to be speedy, as there is NOTHING you can do about it once paid.
They have ZERO INCENTIVE to maintain reasonable delivery times.
Stick your stinky sock in your mouth, I will decide myself how I pay and if I cancel or not.
June 21, 2012, 10:08:50 AM
How will you prove you sent them Bitcoins if the wallet is anonymous.
June 21, 2012, 10:08:45 AM
For fuck's sake bitlane, calm the fuck down.
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