Definitely. Curse those trolls and their perfectly reasonable complaints about this scam!
If this was a scam/con BFL would be long gone by now, cashing out at the peak around new year already, close to the Avalon release. Unless you use the word "scam" to point out that the product design draws more power than initially stated in the features. I'm more worried the project will fail in ways so we all get refunded (my order was placed in early October).
BFL is a private company. While there was a general feeling of excitement about ASICs in mid 2012 and the promise of delivery in October or November 2012, that feeling has well and truly worn off. Even your best friend can become really annoying if they keep making and breaking promise after promise. I don't know the ins and outs of the problems BFL encountered, but when you say you're weeks away from shipping in October 2012 and begin to trickle out a few units 6 months later there's something seriously wrong.
I don't think the 'angry Walmart customer seeking a refund on a ten year old toaster' analogy works on any level. The vast majority of BFL customers have yet to receive anything from the company. I know I could have asked for a refund from BFL a long time ago. We all do. We also know that if enough people ask for one it will collapse the company simply because BFL must have used a large chunk of the preorder money for product development, making boxes, wafers, PCBs, employee time, etc.
This has to be the lamest comparison, ever. BFL has received an incredible amount of goodwill (and money!) from the Bitcoin community. All the community got from them are INSULTS and BIG FAT LIES.
I feel that being pro-BFL or anti-BFL is not the right way to classify people. I don't think there are too many delighted current or ex-BFL customers. People who might fall in either camp are *both* disappointed in BFL's lack of performance and broken promises. Some people choose to hang on their spot in the queue and hope BFL turn the corner. Others get fed up and cancel. Both are pissed off.
I was greedy and placed an order without doing much due diligence. After a few days I corrected my initial mistake and after a few weeks I cancelled. If I'd done my due diligence first I never would have ordered. I am now invested elsewhere, and even though it's in my economic interest for BFL to continue to stumble I do feel for the people who have chosen to wait, and I do hope they get their hardware. But at the same time it would turn my stomach for BFL to succeed when they have mislead and deceived so much.
I have to agree that total honesty would have been preferred, but to BFL's defense, they had the pressure from the competition to deal with back then and choose not to reveal too much which might have been a mistake looking at it now, in many cases I think they were just overly optimistic, it happens when working with something you truly burn for and invest all time to complete, makes you blind and defensive.
I've been following some threads in this forum, probably missed a lot of them, but categorically the insults early on from BFL where replies to forum users who were already bashing away at them, trying to undermine the whole project and their credibility. This is where my "lame walmart comparison" comes in; if you treat people as your equal in a community (including BFL), then everything seems relatively normal, two forum users arguing, both having valid points. As soon you start leaning on your rights as a customer and demand to be treated as such, then many will regard their replies as insults, but only because it is expected to wildly curse the company and get the bog standard "Is there anything else I can help you with? Lick your toes perhaps while you verbally shit all over me?". That said I think the BFL tactic of replying actively in this forum to defend themselves was a bad choice, it only made matters worse, but oddly enough it proved once again to me that they are only human, and actually belongs in this crazy wonderful community (unlike walmart).
As you probably noticed by now I'm still behind BFL here, supporting them. This is not because I believe every word they say, or to protect my investment. You might think I'm gullible or stupid, this might be true, but if doing business on internet since before the 2k shift has taught me anything it is to be paranoid. No, I'm backing BFL because I want to see this project succeed, and being painfully stubborn myself while watching BFL struggle only makes me support them more, even if it means carrying them over the finish line.