I was the first one here on Friday to comment of an issue. The problem is with irregular payments, the difficultly changing recently, me adding another miner, how can I figure out any loss more then what I asked them in the help request I sent in?
Simply put, I need to see more data. And thus I guess I will need to start collecting the data myself via the limited API available--which recently got a little better. Still hoping for per miner status, instead of all my miners together.
Yes every time the pool has a problem it seems it's up to the miners to figure out how much you loss. I like most don't know but when I get time will have to see if what I got makes sence or not. In the past most times I was getting paid every two hours and with the old bonus it really didn't matter but now with no bonus and changing my payout to 12 hours it does matter. I will say the few times I did send in for loss payment it always got paid without questions.
You could might as well calculate it out on an average, lets say every 12 hours you get .50 btc but they only paid 0.40 btc. Just subtract the difference and ask for it.