BitBook.biz - Bitcoin sportsbook - Instant Withdrawals - Widely Trusted - page 54.

bitbook.biz

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Activity: 434

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Quote from: howzar on December 27, 2013, 10:27:24 AM

Thanks and yes for most sports events it's totally automatic and just few mins,but for e-sports it takes hours after match time to be credited making it less appealing, isn't there any guaranteed source you can import results instantly from?

We are actually working on automated e-sports grading which we hope to have working for the bigger e-sports matches soon.

Quote from: howzar on December 27, 2013, 10:27:24 AM

also is there going to be any NFL competition? there hasn't been one for few weeks and not sure if it was totally cancelled

?

We may do more promotions, but we don't have any immediate plans right now.

Quote from: howzar on December 27, 2013, 10:27:24 AM

Edit: also in this match G. Panfil (POL) -A. Seppi (ITA) a player retired,so all the bets will be pushed

,right?

We follow standard tennis grading rules which hold that Moneyline bets are graded if at least 1 set is completed. Spread and Total bets are pushed if the match isn't completed in full. In this case Seppi retired after a full set had been completed so all Moneyline bets were scored.

For reference, you can see all of our rules at https://bitbook.biz/rules

howzar

hero member

Activity: 574

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Quote from: bitbook.biz on December 22, 2013, 11:11:04 AM

Quote from: howzar on December 22, 2013, 06:29:18 AM

guys please grade e-sports faster (and preferably automatically) . it takes hours for it to be graded.

All matches have now been graded.

We have automated grading in place for most events, but sometimes there are matches that are not auto-graded. Currently this is the case for e-sports. Events requiring manual review can sometimes take a couple hours to be settled.

We'll continue to work hard to grade bets as quickly as possible, and we can look into aut0-grading for e-sports. Thanks for your patience.

Thanks and yes for most sports events it's totally automatic and just few mins,but for e-sports it takes hours after match time to be credited making it less appealing, isn't there any guaranteed source you can import results instantly from?
also is there going to be any NFL competition? there hasn't been one for few weeks and not sure if it was totally cancelled

?

Edit: also in this match G. Panfil (POL) -A. Seppi (ITA) a player retired,so all the bets will be pushed

,right?

bitbook.biz

sr. member

Activity: 434

Merit: 250

Quote from: bitwager on December 24, 2013, 10:28:45 PM

Quote from: bitbook.biz on December 19, 2013, 03:05:18 PM

Quote from: PharaohUB on December 19, 2013, 02:40:50 PM

Sorry if this has been brought up before. But are you aware that your software only prompts you to refresh for updated odds if the odds move in your favor?

I've been playing at your book for a few months. And in the 500 or so times that the odds were updated and I had to refresh... 100% of the time the odds moved against me. They have never ever once moved in my favor. Are you aware of this glitch?

Hey PharaohUB, this is actually the expected behavior on the site. When a user enters a bet we try to minimize the percentage that we have to reject their request. We have a couple checks on each bet request to ensure that we can responsibly accept it. If the user is requesting odds better than the current odds then that triggers a red flag.

We've actually been recently working on a new step to minimize the amount of time that this flag is hit. We've built an auto-refresher that will update the odds every minute without refreshing the whole page. We've been testing it in the live section (you can see it during games), and are planning to move it into the main section soon.

Let me start off by saying I think you're doing a great job running bitbook and your customer support seems very good.

This odds change situation is very bothersome. To me, it is a dishonest business practice. I understand you trying to justify it as avoiding the inconvenience of rejecting a bet and forcing a refresh, but I think I speak for the majority when I say I'd rather refresh and get better odds. Taking an edge when it is in your favor and rejecting it when it is not, unbeknownst to the user, isn't much different from secretly stealing funds.

You seem like you care a lot about customer service and you are running the site with financial responsibility, which is great to see. In this industry, gaining the trust and confidence of your customers is paramount. I hope you will be open-minded on this issue and see that 100% transparency and a fair set of rules are extremely important. This is not meant to be a personal attack or bitbook bashing. I just want to bring this issue to light further because I feel it is so important.

Hey bitwager, thanks for the thoughtful message. We're glad you're enjoying BitBook and appreciate your feedback.

As you've mentioned, our system was set up so that each time a wager is placed it checks "can this be accepted". If no red flags are hit, then it is accepted. This is what happens the vast majority of the time, and we have worked to keep this percentage high. We can see where you are coming from, and we will look further into this in the coming week. As you may have noticed we have added automatic refreshing of the odds every minute, to help keep users with current odds, even if their browser is open for a long time. We have found that this has helped minimize occurrences of users requesting old odds, but we can discuss a more explicit check for this situation.

bitwager

newbie

Activity: 17

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Quote from: bitbook.biz on December 19, 2013, 03:05:18 PM

Quote from: PharaohUB on December 19, 2013, 02:40:50 PM

Sorry if this has been brought up before. But are you aware that your software only prompts you to refresh for updated odds if the odds move in your favor?

I've been playing at your book for a few months. And in the 500 or so times that the odds were updated and I had to refresh... 100% of the time the odds moved against me. They have never ever once moved in my favor. Are you aware of this glitch?

Hey PharaohUB, this is actually the expected behavior on the site. When a user enters a bet we try to minimize the percentage that we have to reject their request. We have a couple checks on each bet request to ensure that we can responsibly accept it. If the user is requesting odds better than the current odds then that triggers a red flag.

We've actually been recently working on a new step to minimize the amount of time that this flag is hit. We've built an auto-refresher that will update the odds every minute without refreshing the whole page. We've been testing it in the live section (you can see it during games), and are planning to move it into the main section soon.

Let me start off by saying I think you're doing a great job running bitbook and your customer support seems very good.

This odds change situation is very bothersome. To me, it is a dishonest business practice. I understand you trying to justify it as avoiding the inconvenience of rejecting a bet and forcing a refresh, but I think I speak for the majority when I say I'd rather refresh and get better odds. Taking an edge when it is in your favor and rejecting it when it is not, unbeknownst to the user, isn't much different from secretly stealing funds.

You seem like you care a lot about customer service and you are running the site with financial responsibility, which is great to see. In this industry, gaining the trust and confidence of your customers is paramount. I hope you will be open-minded on this issue and see that 100% transparency and a fair set of rules are extremely important. This is not meant to be a personal attack or bitbook bashing. I just want to bring this issue to light further because I feel it is so important.

bitbook.biz

sr. member

Activity: 434

Merit: 250

Quote from: LoudPacKK on December 24, 2013, 01:32:20 PM

Quote from: Jcw188 on December 24, 2013, 01:27:54 AM

Regarding the description I haven't logged on yet so I'm not sure what t is. But for certain things like esports I'd like an indication of what league it is otherwise I have to go searching to figure it out. Same with some tennis matches , hard to figure out what tourney it is.

That's also added in the new description titles!

Glad you're liking the descriptions! And is LoudPack mentions, the e-sports league is now indicated next to the event name.

Thanks for the feedback on this.

bitbook.biz

sr. member

Activity: 434

Merit: 250

Quote from: tonyq on December 23, 2013, 07:28:51 PM

Hi Mr Bitbook....I have had a disaster tonight.
I've emailed you at the hushmail address.
Please put me out of my misery as soon as you can.
Not on here....by email please.
Thanks a lot.

Tony

Cry

We've responded. Let us know if we can help with anything else.

LoudPacKK

member

Activity: 110

Merit: 10

Quote from: Jcw188 on December 24, 2013, 01:27:54 AM

Regarding the description I haven't logged on yet so I'm not sure what t is. But for certain things like esports I'd like an indication of what league it is otherwise I have to go searching to figure it out. Same with some tennis matches , hard to figure out what tourney it is.

That's also added in the new description titles!

Jcw188

hero member

Activity: 546

Merit: 500

Carpe Diem

Regarding the description I haven't logged on yet so I'm not sure what t is. But for certain things like esports I'd like an indication of what league it is otherwise I have to go searching to figure it out. Same with some tennis matches , hard to figure out what tourney it is.

LoudPacKK

member

Activity: 110

Merit: 10

Loving the new descriptions beside each match! Thanks BB. Grin

tonyq

legendary

Activity: 879

Merit: 1001

Hi Mr Bitbook....I have had a disaster tonight.
I've emailed you at the hushmail address.
Please put me out of my misery as soon as you can.
Not on here....by email please.
Thanks a lot.

Tony

Cry

bitbook.biz

sr. member

Activity: 434

Merit: 250

Quote from: TheNuts23 on December 22, 2013, 01:49:56 PM

Creighton vs. California (Basketball)

Starts in 5 hours
Betting on hold

again I needed to take my action to pinny

The search feature is great when it works, Most games I search I get limited/missing odds. Are you aware of this?

Hey TheNuts23. We have deployed a change that should fix search for these events.

We are also now labeling the league on the upcoming page so it's easy to distinguish between OT included and Regular Time for NHL.

Thanks for pointing this out.

skylamer

member

Activity: 67

Merit: 10

Of course we can't ( as of now! ) still i mean :O

Oklahoma Thunder 1.185 and loss...

( in 7 parley match only loss that... )

Can i also ask when you will support multiple(parley) for esports matches ?
Thank you.

DeboraMeeks

hero member

Activity: 588

Merit: 500

Totally knocked-out this time and again learned you can never predict what will happen,I guess this is the last between me and gambling Undecided

.

though this is the best bitcoin gambling site in my opinion,Instant cashout,fair odds good promo's.

practice

newbie

Activity: 46

Merit: 0

great book, fastest payouts

bitbook.biz

sr. member

Activity: 434

Merit: 250

Quote from: LoudPacKK on December 22, 2013, 07:46:20 PM

The Sunday Night Football Game, Philadelphia Eagles vs Chicago Bears starts in 44 minutes but Betting is on hold and has been for a couple of hours?

Any word on this?

Sorry about that. We hope to have it up soon.

Edit: Odds are up now. Because of the playoff race the odds were on hold until the implications of this game were clearer.

LoudPacKK

member

Activity: 110

Merit: 10

The Sunday Night Football Game, Philadelphia Eagles vs Chicago Bears starts in 44 minutes but Betting is on hold and has been for a couple of hours?

Any word on this?

Shadowdemon

newbie

Activity: 12

Merit: 0

Quote from: bitbook.biz on December 22, 2013, 06:06:46 PM

Hey Shadowdemon, if you click on the seconds counting down it will disable the auto-refresh (next to the search bar in the top nav).

Thanks that worked

bitbook.biz

sr. member

Activity: 434

Merit: 250

Quote from: Shadowdemon on December 22, 2013, 05:48:12 PM

Not sure if i'm the only one, but when checking the odds or entering an amount to check returns and the auto refresh happens it seems to remove any amount entered ready to place a bet and scrolls to the top of the page.

It's really irritating where now I seem to have 60 seconds to check upcoming games/odds and place a bet before the page refreshes. It's been happening since yesterday, maybe the day before (I'm using Google Chrome if that helps in anyway).

Apart from that I've had no problems, quick payments, quite a few different markets and good odds.

Hey Shadowdemon, if you click on the seconds counting down it will disable the auto-refresh (next to the search bar in the top nav).

Shadowdemon

newbie

Activity: 12

Merit: 0

Not sure if i'm the only one, but when checking the odds or entering an amount to check returns and the auto refresh happens it seems to remove any amount entered ready to place a bet and scrolls to the top of the page.

It's really irritating where now I seem to have 60 seconds to check upcoming games/odds and place a bet before the page refreshes. It's been happening since yesterday, maybe the day before (I'm using Google Chrome if that helps in anyway).

Apart from that I've had no problems, quick payments, quite a few different markets and good odds.

bitbook.biz

sr. member

Activity: 434

Merit: 250

Quote from: TheNuts23 on December 22, 2013, 02:28:17 PM

It should be easy to recreate, NHL NFL are just some I found in the last 5 minutes. I am using chrome, All NFL teams I search for give me only alt low odds.

Thanks for letting us know. We will fix this very soon.

Topic: BitBook.biz - Bitcoin sportsbook - Instant Withdrawals - Widely Trusted - page 54. (Read 200536 times)