But the team is responsive and @Karl make sure each member of Bitcasino face no problems and have answered to your request so once you get the reply make some efforts to make it clear on this thread also and hope you will get it soon and team will be in touch with you.
Issue like this rarely happen and for past couple of months I see less issues coming on this thread and what good thing that Karl is active answering because he can eliminate the worries building up in the mind of their costumer. Also it seems that the team is carefully looking at the issue to validate things so I guess he got an answer now and for sure Bitcasino is here actively fixing a issue like this since they are known reputable casino in this forum.