Game Protect enforces not honoured self-exclusion cases!
Please take note that the askgamblers link is not related to me.
I had not raised any complaint on askgamblers so I kindly ask you to refrain from providing false evidence and misleading statements.
The law is clear on this issue. Deposits should not be accepted if withdrawals will be denied for an account related to a self excluded account.
Remaining funds should be returned especially if the casino sent the player marketing material during the self exclusion period.
Sending a player marketing material and enticing one to gamble is total against the law and duty of care.
I have no problem in providing evidence of the self exclusion request and marketing material which sas received from bitcasino.io while I was excluded.
Karl, please be sure of your facts as this is not a claim of self exclusion but a fact!
I had informed you about my exclusion not to have my funds stolen but as per your terms I should inform you and remaining funds must be returned.
I kindly ask you to relook into my claim and return my remaining funds please.
Please publish everything here or send to Game Protect and I will publish it there?
Your insinuations are dumbfounded Karl.
Is this the way that this casino addresses player issues?
I will be attaching all correspondence and accusations about a syndicate from Philippines etc an let the world see how ridiculous this casino actually is.
Enough games and false claims, you want a fight, I hope you are ready!
I wanted the money was owing to me and its very sad that after using pirated software, multiple complaints about the ridiculous support and confiscating players winnings, a support staff such as yourself Karl comes here and does not respect this forum with your baseless accusations.
Screenshots and correspondence will follow on this forum and then let the players decide.
After that I will ensure that the casino watchdog hears about this establishment as well as the non responsive curacao authority.
Something must be done about this fraudulent casino.
Karl,
I am going to ask one last time, will my remaining funds be returned or should I post all my correspondence with you guys on this forum.
The dumb Philippines accusations and ridiculously long KYC checks that are only instituted by you guys to avoid payment.
KYC at other casinos have been very pleasant but this place takes it to another level and for the smallest of amounts.
Are we going to resolve this issue is a mutually beneficial manner or should I continue with my formal complaint?
Stay away from this scam casino...its sickening to have to go through so much red tape to withdraw your own money!
STAY AWAY, this casino freezes funds and tend to disable your account for the most ridiculous of reasons.
If I could rate this casino here,I would give it a negative 10 rating.
Game Protect has a lot of proof confirming this, but the good news is that you have the option to enforce your money.