Topic: Bitcasino.io Scam (Read 682 times)
i confirm scam from bitcasino.io, i cant withdrawal my funds, first they ask me passport and utility bill, after this they ask me confirm it online on https://alchemy.veriff.com/, i did all, and now they not answered me for 1 month.
Hi everyone,
As it's been mentioned above, this case has been solved. Unfortunately OP has not been in the forums since then to confirm this.
This topic came up because memekobek posted his chat logs from his own thread: https://bitcointalksearch.org/topic/bitcasinoio-scammed-me-5172198
Cheers,
Karl
Bitcasino.io
As it's been mentioned above, this case has been solved. Unfortunately OP has not been in the forums since then to confirm this.
This topic came up because memekobek posted his chat logs from his own thread: https://bitcointalksearch.org/topic/bitcasinoio-scammed-me-5172198
Cheers,
Karl
Bitcasino.io
This thread should be locked since there is no needed to discuss again and also to prevent this from spammer.
Then we should report it long ago.
Just request to the moderators to lock this thread or move the said topic to Scam Accusation.
For me, I think it's okay to open this topic so many people might know about the issue but it's not on the correct section.
--
Done reporting.
Why this thread havent moved on Scam accusations board yet? and OP is Last Active: April 04, 2019, 03:49:09 PM which is the day he posted this out.
So it means if he havent online since then the issue might already resolved.
Because this problem has been resolved. If you flip on page 2, you will find thisSo it means if he havent online since then the issue might already resolved.
I have been in talks with out customer support and they have informed that this case is solved. Personally I think the
issue might have been within the connection as the game provider has informed us that the hands were played normally.
This thread should be locked since there is no needed to discuss again and also to prevent this from spammer.
Only the starter of the topic can lock this topic (https://bitcointalksearch.org/user/rohitgames-2576389)
Or a Mod can do this job too.
Why this thread havent moved on Scam accusations board yet? and OP is Last Active: April 04, 2019, 03:49:09 PM which is the day he posted this out.
So it means if he havent online since then the issue might already resolved.
Because this problem has been resolved. If you flip on page 2, you will find thisSo it means if he havent online since then the issue might already resolved.
I have been in talks with out customer support and they have informed that this case is solved. Personally I think the
issue might have been within the connection as the game provider has informed us that the hands were played normally.
This thread should be locked since there is no needed to discuss again and also to prevent this from spammer.
Well, the replies above were right. Strong evidence is need when you are accusing a gambling site. Transactions, or screenshot as long as the uneditable photo you have shown. Because in the gambling industry there are so many gambling sites competitor, perhaps you are trying to destroy their image. Well, I have been searching for a while in google I saw that there's scam accusation alleging in that gambling site. Indeed, you need to show a shred of strong evidence.
I suggest you ignore the scam accusation you see on Google search, there will always be a scam accusation against every site no matter how reputable it maybe and some are mere accusations to reduce the traffic on this site and this can be the work of the oppositions just like you said. So not all accusation are for real.I think this site in question have not really been in the news for dubious activities, I have done some deals with them both as player on the site and also on campaigns and to an extent they have been fair, so this could only be a mix up. And how on earth can one even lay such grievous accusation without evidence?? Was it right for people to ask for it first? This ought to have come first to me. But whatever it is, I am sure it will definitely be resolved soon because I trust the site.
Why this thread havent moved on Scam accusations board yet? and OP is Last Active: April 04, 2019, 03:49:09 PM which is the day he posted this out.
So it means if he havent online since then the issue might already resolved.
So it means if he havent online since then the issue might already resolved.
I was really confused, if there is really a glitch in their website they should respond right away and do some actions but OP should provide strong evidence like screenshots if he really did not see it entered 120mb then he shouldn't bet it in the first place. I haven't tried bitcasino.io yet but I hope this issues will be resolved soon.
I do not really see any big deal here because like the OP mentioned, he has been with this site for 1year plus and never had issue, so having something like this come up then he should have suspected a mistake from his end . I suspect an issue of excessive betting maybe or just maybe they detected something with the account that they had to instantly give a ban, he has to be patient for response from the site which I believe they would definitely alter soon. I have known bitcasino.io for some years now and they rarely get scam issues, once there is an allegation against them, it doesn’t take long to get a defensive response. I am very sure that the reason they haven’t responded to this is because it lacks no proof. Let the OP bring out a better proof to back up his allegation and be sure to get an immediate response.
Well, the replies above were right. Strong evidence is need when you are accusing a gambling site. Transactions, or screenshot as long as the uneditable photo you have shown. Because in the gambling industry there are so many gambling sites competitor, perhaps you are trying to destroy their image. Well, I have been searching for a while in google I saw that there's scam accusation alleging in that gambling site. Indeed, you need to show a shred of strong evidence.
~snip~
You have a separate concern and if you want to at least push through this allegation, you should create a top at the scam accusation board. Put all your evidence like the screenshots as it's more reliable compared to writing your conversation, and I suggest don't leave the thread until everything is solve, don't let people hanging.
To confirm that, we need OP's response to this case. He hasn't been online to give updates.
If this really solved, it's a +1 on your customer's support response.
Chat transcript
First, are you really sure they will ask your ID /complete your KYC before you can withdraw your money?Secondly, did you use multiple accounts on bitcasino.io?
Third, i believe they won't scam you for 0.0043 btc or 4.3mBTC, they have paid much more in weekly for their campaign.
On behalf of Bitcasino.io we are sorry if you felt that the customer service provided was not up to your standards.
I have been in talks with out customer support and they have informed that this case is solved. Personally I think the
issue might have been within the connection as the game provider has informed us that the hands were played normally.
So the issue is now solved as you mentioned.
To confirm that, we need OP's response to this case. He hasn't been online to give updates.
If this really solved, it's a +1 on your customer's support response.
I do get surprised when gambling sites workers or owners ban people account when you tried to prove them wrong. The same thing with exchange platforms! They always get angry whenever you tried to asked them solving issues that is clearly there fault.
If that's the case then you can simply make an appeal to their site review and that would explain a lot of their shady business with the people. You will know if the site is legit if they response according to your problem and make a solution as fast as they can. 
I do get surprised when gambling sites workers or owners ban people account when you tried to prove them wrong. The same thing with exchange platforms! They always get angry whenever you tried to asked them solving issues that is clearly there fault.
I see no scam here. Anyways, do you have the screenshot or proof? You can try to open a scam accusations against them but I don't know if this could be considered intentional on their part. There could be issues on your end as well, like your pc lagging or intermittent connections.
It's been two days since OP made this thread, and until now he still did not make a scam accusation, therefore we can conclude that he is not serious with his accusation with the site, or probably this has been settled already and he forget to update this thread.Maybe he lost some money in that casino and just want to wrongly proof that Bitcasino.io is a scam. How many people do this when they are frustrated and do this cheap act.
For everyone who is involved in gambling, if they face any issue with any gambling site, they should come here with ticket number which they already have raised with the site. There is no point of not contacting the official support and keep on screaming here.
Chat transcript
Username memekobek
E-mail [email protected]
Steve Sun, 08/04/19 05:35:13 pm Europe/Rome
Hello. How may I help you?
memekobek 05:35:22 pm
hi
Steve 05:35:52 pm
Hi there, how may i assist you?
memekobek 05:36:01 pm
my withdraw option was locked
why so ?
Steve 05:36:36 pm
We are aware of it, therefore, please contact relevant safety and assurance team via e-mail as soon as possible, [email protected]
memekobek 05:36:54 pm
no will not
Steve 05:37:08 pm
For any further information please get in touch with relevant team.
memekobek 05:37:17 pm
i play with bitcoin to remain anonymous
i will not send ID and shit
for 4.3 mBTC
all I ask you is: WHY ?
Steve 05:38:20 pm
This conversation will be closed as we have informed you how to proceed, if you do not have any other queries please get in contact with relevant team who is glad to assist you and explain you everything.
memekobek 05:39:43 pm
so...you scam people with this "casino"
Steve 05:40:38 pm
As explained above two times, you will need to contact relevant safety and assurance team, we do not scam, i wish you a pleasant day and if you need further assistance with any other topics, feel free to contact us again.
Steve has closed the chat.
Duration: 5m 37s
Chat started on: https://bitcasino.io/
Username memekobek
E-mail [email protected]
Steve Sun, 08/04/19 05:35:13 pm Europe/Rome
Hello. How may I help you?
memekobek 05:35:22 pm
hi
Steve 05:35:52 pm
Hi there, how may i assist you?
memekobek 05:36:01 pm
my withdraw option was locked
why so ?
Steve 05:36:36 pm
We are aware of it, therefore, please contact relevant safety and assurance team via e-mail as soon as possible, [email protected]
memekobek 05:36:54 pm
no will not
Steve 05:37:08 pm
For any further information please get in touch with relevant team.
memekobek 05:37:17 pm
i play with bitcoin to remain anonymous
i will not send ID and shit
for 4.3 mBTC
all I ask you is: WHY ?
Steve 05:38:20 pm
This conversation will be closed as we have informed you how to proceed, if you do not have any other queries please get in contact with relevant team who is glad to assist you and explain you everything.
memekobek 05:39:43 pm
so...you scam people with this "casino"
Steve 05:40:38 pm
As explained above two times, you will need to contact relevant safety and assurance team, we do not scam, i wish you a pleasant day and if you need further assistance with any other topics, feel free to contact us again.
Steve has closed the chat.
Duration: 5m 37s
Chat started on: https://bitcasino.io/
I see no scam here. Anyways, do you have the screenshot or proof? You can try to open a scam accusations against them but I don't know if this could be considered intentional on their part. There could be issues on your end as well, like your pc lagging or intermittent connections.
It's been two days since OP made this thread, and until now he still did not make a scam accusation, therefore we can conclude that he is not serious with his accusation with the site, or probably this has been settled already and he forget to update this thread.
I see no scam here. Anyways, do you have the screenshot or proof? You can try to open a scam accusations against them but I don't know if this could be considered intentional on their part. There could be issues on your end as well, like your pc lagging or intermittent connections.
It's been two days since OP made this thread, and until now he still did not make a scam accusation, therefore we can conclude that he is not serious with his accusation with the site, or probably this has been settled already and he forget to update this thread.i was VIP customer in bitcasino i deposited more then 10 bitcoin in one year
i was their regular customer
i never had issues before but on april 4th 2019 i was played three card poker in evolution in bitcasino.io
1) i clicked Ante 20mb i didnt see coin placed inside circle
2) so i clicked again i didnt see coin was betted again
3) again i clicked i didnt see coin
time ran out and i see 60mb was betted all sudden resulted 120 mb waste
when this bug or glitch was reported to customer service they say there was no issue with their why the hell i would like for 120mb which i deposited 10 bitcoins and never reported a issue i was even VIP in bitcasino.io
i asked their manager number and they refuse to respond and close my chat and ban it for 24hours
i was their regular customer
i never had issues before but on april 4th 2019 i was played three card poker in evolution in bitcasino.io
1) i clicked Ante 20mb i didnt see coin placed inside circle
2) so i clicked again i didnt see coin was betted again
3) again i clicked i didnt see coin
time ran out and i see 60mb was betted all sudden resulted 120 mb waste
when this bug or glitch was reported to customer service they say there was no issue with their why the hell i would like for 120mb which i deposited 10 bitcoins and never reported a issue i was even VIP in bitcasino.io
i asked their manager number and they refuse to respond and close my chat and ban it for 24hours
Hi rohitgames,
First of all I'd like to apologize personally as I have completely missed this post on the forum - my bad.
On behalf of Bitcasino.io we are sorry if you felt that the customer service provided was not up to your standards.
I have been in talks with out customer support and they have informed that this case is solved. Personally I think the
issue might have been within the connection as the game provider has informed us that the hands were played normally.
~snipped~
They have new bitcointalk account as well as new ANN thread:
Bitcasino.io Support last active yesterday.
New ANN thread of bitcasino.io
So OP can post it on the new ANN thread or contact the bitcointalk account of bitcasino. Hopefully there will be good solution for this case.
Thanks didn't see that.
However the picture is still the same. Running by the same user.
Well then, OP can try his luck there. Hopefully the "moderated" thread will not take an advantage over OP.
@Siren, we were forced to start a self-moderated thread due to certain user in this forum making all kinds of accusations
between heaven and hell regarding our brand and we don't tolerate baseless accusations that are non-stop harassments.
Other than that, everyone else is more than welcome to post in our new thread!
Cheers,
Karl
Bitcasino.io
Okay, that would be a bad costumer service? Anyway, do not worry for there are other good online casino that is worth it playing for. If they insist like that to which they believe the platform is working well then that is not a good way to assist a customer especially a VIP.
You can search online OP about other online betting casino platform to which more better for playing experience. I would recommend you to try the 777coin online betting casino. The platform can definitely satisfy your playing experience.
You can search online OP about other online betting casino platform to which more better for playing experience. I would recommend you to try the 777coin online betting casino. The platform can definitely satisfy your playing experience.
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