★★★ Bitcoin Video Casino ★★★ - ||| Over 500 BTC in Progressive Jackpots! ||| - page 13.

BitcoinVideoPoker

hero member

Activity: 804

Merit: 500

I just posted the link for the job opening here.

bitcoinvideocasino.com

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panjul07

legendary

Activity: 3500

Merit: 1354

Good to see that you are going to hire people to help you in managing the community. It is a good step to make your customer feels more comfortable when there is someone who is monitoring the community actively. Anyway, why dont you ask your campaign manager? So it will be easier for you to communicate with him. I think he is a great person to handle the tasks as you mentioned above.

BitcoinVideoPoker

hero member

Activity: 804

Merit: 500

Quote from: KeyJockey on March 02, 2019, 07:50:32 PM

OK it's BACK up online, finally.

21 HOURS.

But still NOT a WORD in reply from support, no email, no post here, nothing. Nada. Zip. Zilch.

My Dash is credited on the game, yes, so nothing was "lost" after all.

This slow reply on our part was totally unacceptable. I am working on making some changes now so that all customers are replied to within an hour at the most.
I'm very sorry for this previous delay, and truly thank you for all your past gaming with us.

BitcoinVideoPoker

hero member

Activity: 804

Merit: 500

Hello everyone, I just took a look at this thread myself, and I'm very very very sorry for our poor level of customer service and long delay in replying.
It looks like those suggesting we hire a community manager are correct, and what better place to find that person than in this thread.
Who would be interested?

The duties would include:
1. Monitoring and replying to this thread.
2. Starting and promoting a Telegram group
3. Managing the Twitter account
4. Providing customer support via email.
5. Doing additional promotion and online ad buys.

Post in this thread, or send me a DM if you are interested in joining our team as a community manager.

(To those who were wondering, there are multiple people on our team, but the current person in charge of monitoring this thread, and replying to customer's emails obviously hasn't been doing a good enough job. The ownership of the site hasn't changed, but about a year ago we lost one of our very best team members who was in charge of all the customer support. For anyone that remembers Gary, we are missing him very much)

BTCevo

legendary

Activity: 1834

Merit: 1008

Quote from: Bitinity on March 08, 2019, 01:50:53 AM

Quote from: Sellman on March 06, 2019, 11:29:07 AM

Quote from: BTCevo on March 06, 2019, 10:31:00 AM

Actually to find a new member needs some cost, so I believe for the current time they are having a hard time to have this. I do not know how much their traffic as well but I can guarantee they are trying to fix this but not a chance to reply for the message or email. You should really consider on their situation are because it is pretty hard to bring a really good support team

I have an idea.
Why not officially announce that you need supports from Bitcoin Video Casino community.
Someone who are already to support, for free, is highly expected.
Let's give it a try.
I really hope that some one is reliable and strongly support Bitcoin Video Casino will apply and do it for you, for the Casino.

I dont think there will be someone willing to do such tasks for free. Managing the community like what TheQuin does for freebitcoin is not easy thing to do. A good site needs a professional or experienced manager to handle, so spending some money to hire professional for a good purpose is worth thing to do.
Anyway, where is OP? It seems he is inactive for weeks already. Is he preparing something for promotions as he said some time ago?

Yes it will not for free, but at least they have an extra persons to help them on their things, may be managing threads or into thr support team which they are lacking. Anyway to consider someone like thequin that can manage this is a little bit rare here, because it seems that he knows everything from the inside and outside, he must be working for freebitco.in long enough to know so much stuff on it though Grin

Anyway if only OP put some vacancy there,I believe many people like to take some chance to improve their skills and of course some cash

Bitcoin Miners

full member

Activity: 440

Merit: 100

Roobet

In my opinion, all your suggestion looks good, and constructive for future growth of the Bitcoin Video Casino.
Nevertheless, I thought that it is a suggestion for future, and as we all raised ideas, suggestions, it's enough for now.
It's time to relax and wait for response from Bitcoin Video Casino team.

Quote from: traderethereum on March 02, 2019, 11:06:44 PM

It is better to OP find someone to handle customer service so when the member who has a problem can get help from your teams.

Furthermore, it's time for you all to share your feelings with their games, with the platform, in general.
It is not appropriate time to discuss about potential technical issues. Grin

Now, let's me ask.
How do you feel about Bitcoin Video Casino site and their games?
Are they funny?
Are they satisfied your gambling need?

wwzsocki

legendary

Activity: 2744

Merit: 1708

First 100% Liquid Stablecoin Backed by Gold

Quote from: dungp3132 on March 10, 2019, 08:20:33 AM

Quote from: wwzsocki on March 10, 2019, 07:27:31 AM

There are always a few directions to choose from. This could be paid or free manager but for sure they need one and there is no more time to waste.

Still, I don't see any answers from OP lately (the last post was almost a month ago at 19 February).

Manager should be a trusted one, and of course it should be a fund for hiring manager.
Fund for this purpose might be big, might be small, but I believe that the site should retrieve some of their profits to hire manager.
It's better for Bitcoin Video Casino platform, generally.
The site might become bigger with community manager, who might help to prevent FUDs, misleading information, and wipe out scammers from Bitcoin Video Casino community.

We have a reputation feature on Bitcointalk so I assume that this is no problem to choose the most reputable member from all available which will be willing to help or work for Bitcoin Vidoe Casino.

I think that the second most important thing is experience.

The manager should have experience with managing big communities, ANN threads, and chats like Telegram.

There is nothing worse as a bad community or support manager because people are already angry or in need when they reach them.

No need for further disappointment which could lead to a sign-off and unsubscribe from the casino.

dungp3132

member

Activity: 274

Merit: 26

Quote from: wwzsocki on March 10, 2019, 07:27:31 AM

There are always a few directions to choose from. This could be paid or free manager but for sure they need one and there is no more time to waste.

Still, I don't see any answers from OP lately (the last post was almost a month ago at 19 February).

Manager should be a trusted one, and of course it should be a fund for hiring manager.
Fund for this purpose might be big, might be small, but I believe that the site should retrieve some of their profits to hire manager.
It's better for Bitcoin Video Casino platform, generally.
The site might become bigger with community manager, who might help to prevent FUDs, misleading information, and wipe out scammers from Bitcoin Video Casino community.

wwzsocki

legendary

Activity: 2744

Merit: 1708

First 100% Liquid Stablecoin Backed by Gold

Quote from: Bitinity on March 08, 2019, 01:50:53 AM

Quote from: Sellman on March 06, 2019, 11:29:07 AM

Quote from: BTCevo on March 06, 2019, 10:31:00 AM

Actually to find a new member needs some cost, so I believe for the current time they are having a hard time to have this. I do not know how much their traffic as well but I can guarantee they are trying to fix this but not a chance to reply for the message or email. You should really consider on their situation are because it is pretty hard to bring a really good support team

I have an idea.
Why not officially announce that you need supports from Bitcoin Video Casino community.
Someone who are already to support, for free, is highly expected.
Let's give it a try.
I really hope that some one is reliable and strongly support Bitcoin Video Casino will apply and do it for you, for the Casino.

I dont think there will be someone willing to do such tasks for free. Managing the community like what TheQuin does for freebitcoin is not easy thing to do. A good site needs a professional or experienced manager to handle, so spending some money to hire professional for a good purpose is worth thing to do.
Anyway, where is OP? It seems he is inactive for weeks already. Is he preparing something for promotions as he said some time ago?

There are always a few directions to choose from. This could be paid or free manager but for sure they need one and there is no more time to waste.

Still, I don't see any answers from OP lately (the last post was almost a month ago at 19 February).

Bitinity

legendary

Activity: 3066

Merit: 1312

Quote from: Sellman on March 06, 2019, 11:29:07 AM

Quote from: BTCevo on March 06, 2019, 10:31:00 AM

Actually to find a new member needs some cost, so I believe for the current time they are having a hard time to have this. I do not know how much their traffic as well but I can guarantee they are trying to fix this but not a chance to reply for the message or email. You should really consider on their situation are because it is pretty hard to bring a really good support team

I have an idea.
Why not officially announce that you need supports from Bitcoin Video Casino community.
Someone who are already to support, for free, is highly expected.
Let's give it a try.
I really hope that some one is reliable and strongly support Bitcoin Video Casino will apply and do it for you, for the Casino.

I dont think there will be someone willing to do such tasks for free. Managing the community like what TheQuin does for freebitcoin is not easy thing to do. A good site needs a professional or experienced manager to handle, so spending some money to hire professional for a good purpose is worth thing to do.
Anyway, where is OP? It seems he is inactive for weeks already. Is he preparing something for promotions as he said some time ago?

Sellman

full member

Activity: 406

Merit: 112

Quote from: BTCevo on March 06, 2019, 10:31:00 AM

Actually to find a new member needs some cost, so I believe for the current time they are having a hard time to have this. I do not know how much their traffic as well but I can guarantee they are trying to fix this but not a chance to reply for the message or email. You should really consider on their situation are because it is pretty hard to bring a really good support team

I have an idea.
Why not officially announce that you need supports from Bitcoin Video Casino community.
Someone who are already to support, for free, is highly expected.
Let's give it a try.
I really hope that some one is reliable and strongly support Bitcoin Video Casino will apply and do it for you, for the Casino.

BTCevo

legendary

Activity: 1834

Merit: 1008

Quote from: traderethereum on March 02, 2019, 11:06:44 PM

Quote from: Crypto Girl on March 02, 2019, 08:02:23 PM

Quote from: KeyJockey on March 02, 2019, 07:50:32 PM

< snip >

I'm not part of BVC but on behalf of them we apologize for the inconveniences, hope they can make it up to you.
I know bad customer service will reflect on the management yet I think they have reason but still this isn't the right way.
Again, we apologize.

It is better to OP find someone to handle customer service so when the member who has a problem can get help from your teams.
Once again, bitcoin casino not answering the problem or they show up to explain the situations. I hope this could be our lesson to know that when the website is online, it does not guarantee to online for a long time especially if they cannot fix the problem that might come in every day. I hope that every trouble that members have can be solved.

Actually to find a new member needs some cost, so I believe for the current time they are having a hard time to have this. I do not know how much their traffic as well but I can guarantee they are trying to fix this but not a chance to reply for the message or email. You should really consider on their situation are because it is pretty hard to bring a really good support team

Bitinity

legendary

Activity: 3066

Merit: 1312

Quote from: tbct_mt2 on March 02, 2019, 11:15:06 PM

Totally agreed with your suggestion.
The Bitcoin Video Casino team should hire someone to play as a community manager.
The guy will keep actively communicate with official information and feedback, supports from Bitcoin Video Casino.
Without community manager, fudsters might come and spread FUDs around.

Quote from: traderethereum on March 02, 2019, 11:06:44 PM

It is better to OP find someone to handle customer service so when the member who has a problem can get help from your teams.

This condition is a bit similar as coinroyale. It seems BVC is also managed by single person only to handle all things, once the person in charge has a another things to IRL then he cant handle the site as fast as usual. So, having a team contains some people to handle the site will be better. In this case for community manager, BVC should learn from freebitcoin by hiring one a great forum member to handle official ANN thread by answering all questions, feedback, complains, etc. Of course the community manager should have a direct link to contact the owner (probably by phone) so anything can be solved faster. Probably the campaign manager Hhampuz could handle it as well if BVC ask him to do so.

tbct_mt2

hero member

Activity: 2366

Merit: 838

Totally agreed with your suggestion.
The Bitcoin Video Casino team should hire someone to play as a community manager.
The guy will keep actively communicate with official information and feedback, supports from Bitcoin Video Casino.
Without community manager, fudsters might come and spread FUDs around.

Quote from: traderethereum on March 02, 2019, 11:06:44 PM

It is better to OP find someone to handle customer service so when the member who has a problem can get help from your teams.

traderethereum

hero member

Activity: 2870

Merit: 574

Vave.com - Crypto Casino

Quote from: Crypto Girl on March 02, 2019, 08:02:23 PM

Quote from: KeyJockey on March 02, 2019, 07:50:32 PM

< snip >

I'm not part of BVC but on behalf of them we apologize for the inconveniences, hope they can make it up to you.
I know bad customer service will reflect on the management yet I think they have reason but still this isn't the right way.
Again, we apologize.

It is better to OP find someone to handle customer service so when the member who has a problem can get help from your teams.
Once again, bitcoin casino not answering the problem or they show up to explain the situations. I hope this could be our lesson to know that when the website is online, it does not guarantee to online for a long time especially if they cannot fix the problem that might come in every day. I hope that every trouble that members have can be solved.

btcsmlcmnr

full member

Activity: 546

Merit: 159

It is better if the Bitcoin Video Casino can officially answer this issue.
If you are not the site's member, you should not answer it, or apologise.
Doing this might create mis-understanding, mis-communication, I don't think you should do this.
Anyway, this time at least you have demonstrated that you have big support for Bitcoin Video Casino.

Crypto Girl

sr. member

Activity: 980

Merit: 294

Quote from: KeyJockey on March 02, 2019, 07:50:32 PM

< snip >

I'm not part of BVC but on behalf of them we apologize for the inconveniences, hope they can make it up to you.
I know bad customer service will reflect on the management yet I think they have reason but still this isn't the right way.
Again, we apologize.

KeyJockey

hero member

Activity: 608

Merit: 509

OK it's BACK up online, finally.

21 HOURS.

But still NOT a WORD in reply from support, no email, no post here, nothing. Nada. Zip. Zilch.

My Dash is credited on the game, yes, so nothing was "lost" after all.

Thanks for that, at least I guess. Doing just the BARE MINIMUM and not stealing my money? Wow, thanks.

But still NO response NO reply NO explanation NO apology NO support NO "sorry" NO nothing?

---

Excuse me? But NO, this is totally unacceptable.

I've spent literally TENS of THOUSANDS of dollars worth of crypto on the entire field of all BVC-sites over the last few years.

I am probably one of your BEST customers. Believe it or not. This game has been part of my LIFE for "good" and "BAD" both, in many ways.

BUT this?? Sorry this is the end.

These coins will be withdrawn from the game without a single blackjack hand being played.

And I will NEVER be BACK.

I'm DONE.

This is a REALLY bad SIGN folks... shit with BVC is about to really go down the tubes.

Mark my words, GET OUT and GET AWAY NOW while you can.

KeyJockey

hero member

Activity: 608

Merit: 509

16 hours now, and still.... NOT A PEEP.

Fucking "crickets"........ in-fucking-credible..... SMH Angry

KeyJockey

hero member

Activity: 608

Merit: 509

Here's my TXID

https://live.blockcypher.com/dash/tx/c9f512e9ce8abd01327b606704fceead6be70d28e1e858d7b1497746a5bf72d5/

...sent at the moment 11 hours ago (ELEVEN hours? With NO reply on any email or here, at all? R U fukkin' kiddin' me)

My first email was about 10 hours ago (waited an hour for the 6 confirms at least)

My post ABOVE here in this forum thread was shortly after.

There is NO EXCUSE for site ADMINS to NOT have at LEAST this FORUM THREAD constantly OPEN, ACCESSIBLE, MONITORED on their computer, tablet, phone... fuckkin' EVERYWHERE ... Twenty-Four-Seven, Three-Sixty-Five

ANY issue or situation like this should AT LEAST be EASILY seen within minutes, and responded to AT LEAST with ACKNOWLEDGEMENT like "yes we are aware and working on it and meantime we can send back your crypto to whatever address you like"

Something like that ought to be NO-BRAINER

Yet, here? You guys are actually defending this horrible management and vouching for BVC's "past was all okay" and giving 'em a pass on this... srsly??

Topic: ★★★ Bitcoin Video Casino ★★★ - ||| Over 500 BTC in Progressive Jackpots! ||| - page 13. (Read 143506 times)