I contacted the admin email for support, got quick response (less than an hour the first time) and was re-reimbursed and given an apology.
My biggest concern with only betting is whether I'll get paid if I win, and if the house edge seems honest and legit.
I've had moments where I've been amazed (in a bad way) seeing things like 4 out 5 hands blackjack for the dealer, but I also hit 3 blackjacks in a row twice yesterday. I'd like to see what % the dealer got blackjack (the system shows what % the player has gotten over their lifetime). But otherwise, I do trust these guys and the super fast payouts is a definite must in the shady world of online betting.
Thanks for sharing your experience on the forums.
Our games are all provably fair, so the house edge is legit.
Perhaps we could release a file with all hands that have ever been dealt in blackjack. People would then be free to analyze the hands to try to find inconsistencies. Would something like that help with the trustworthiness of the site?