Yes, there was something wrong with support. I didn't receive your email. (Now it should be working fine.)
I have looked up your account, and it seems that you really only have 34 BTC in your position. Can you please verify your orders again?
BTW, it's advantageous to you because Bitcoinica implements a net-accounting system. It seems that this is a lost trade, so you should have lost less if your position is 34 instead of 35.
Such mathematical errors shouldn't happen at Bitcoinica. But yesterday's maintenance has caused some database locking issues (duplicated orders, etc). We haven't seen obviously wrong numbers though.
To make it fully transparent to everyone, here is my full orders page :
By
gyverlb at 2011-09-20
As you can see (when filtering invalid or canceled orders),
- I started with 8BTC (from a MtGox code)
- sold them,
- tried to catch up with a rise using the leverage and took a position on 35BTC,
- found out I was too late and tried various things (probing along how bitcoinica spread was following the MtGox exchanges),
- in the middle I had a misclick on SELL,
- canceled the corresponding order,
- found out that my account was 1 BTC short without $ compensation and believed it to be a temporary state,
- finally sold 34BTC during a dive. taking my losses.
Now where has my 1 BTC position gone too ? Either it should still be in my positions (which it isn't) or I should have got $ instead.
If you have 1 BTC extra, you will have more losses, not less.
Because as I said, Bitcoinica is using net-accounting system, which means that a position carries the data of profit/loss. Selling 34 BTC doesn't result in a immediately credit of 34 BTC worth of USD, instead, the system will just add/substract the supposed difference between your base price and the currently market price. Less units are better when you lose.
It may be because of the recent database locking issue. We have seen some abnormalities during these days. Our system has detected some customers that are short in balance, and we have credited all of them respectively. However, your account was identified to be "better off without correction", so it was ignored.
In cases like this, especially during a huge spike/crash, we only adjust errors (caused by our system) that will either 1) make customers better off or 2) result in a significant loss for Bitcoinica.
Currently the problematic algorithm that causes database locking error has been fixed. And most of the user accounts have been restored. We will make a public statement soon regarding this matter.
If you have less profits than expected, please email us at
[email protected]. (If you have less loss, or more profit than expected, it's yours!)