briefly: they claim i broke their rules.
-one of the rule they refer was added after i registered (29.08.2013),(without any customer notification/confirmation) you can check google web cache to this page :
http://bitcoinlivebets.com/index.php?action=agb-the other rule for multiple accounts , i lost both my account password and email address password, so i cant recover it, so i had to create a new account and used only the new one, never made multiple/duplicate bets ,( i cannot access to the lost account) , i told this to bicoinlivebets, refer to other bookmakers behavior in such cases (lost account and new account) but 2 days left and i havent got any answer (my only fault is not to contact them when i create this new account, and bitcoinlivebets think it should cost me 30 BTC, 3500$ )
so i decide to share all about this issue to everybody on this forum
and please help me, give me bitcoin/betting links/sites/forums , where to share
and here is the whole story:
i made 2 withdrawals 12 BTC and 20.89 BTC four and five days ago.
After about 30 hours from my first withdrawal i wrote a support ticket , because i did not get my btc.
”more than 1 day left from my withdrawal , it is time to send it to my address (both)”
”Sorry for the delay. We just sent you the Bitcoins.”
but i got 1.2 and 2.089 BTC only, without any other comment, so only 10%
and they added a false bet to my accounthistory (perhaps to zero my account balance)
Total number of games 20.5 Romeo, Caroline - Szupper, Marlies o -147
Stake: 29,601000 BTC (Bet by slip 29,601000 BTC), Possible winnings: 0,000000 BTC
i asked them about this false bet and why i got only 10% of my btc
the answer:
"please note you earned with your first account already 16 BTC with bets which we offered accidently and no other bookmaker offered. You saw, that we paid you immediately this amount instead of voiding these bets (we could do that according to our Terms but we didnt).
However, this time we are not able to pay more than the amounts of 1.2 and 2.089 BTC you apparently requested, paid out yesterday both.
Note that due to our General Terms and Conditions it is not allowed to hold multiple accounts like you did.
It is also not allowed to crawl the pages like you did.
You accepted, but broke the rules."
I contacted them again :
"i think it is my and your interest to solve this issue.
First of all, i never made any duplicated/multiple bets, check it please, I moved another flat and i lost my password for this site and the password for my email address, so it was impossible to recover it and use it.
i had to create another account. (you should consider multiple accounts without multipe bets equal to single account, because the goal to forbid multiple accounts is to forbid multiple bets on the same market, not to get around the stake limit, i never did, you can check it)
okey it is my fault not to contact you at this time and say that i lost my account and could i create another one. sorry for that
if you know all what you say why are you waiting so far? i do not understand
(in ie8 the support answer cannot be opened )
i was the first who give you trust on bitcointalk.org
http://webcache.googleusercontent.com/search?q=cache:wkd1xD4d4b4J:bitcoinlivebets.com/index.php%3Faction%3Dagb+&cd=1It is a snapshot of the page as it appeared on 11 Sep 2013 13:28:58 GM
”It is not allowed to use the site with tools which refresh it automatically (for example to crawl the odds).”
so you add this new rule after i registered, and i never get any notification/email that your rules changed, and you never asked your customers to accept the new rules. and after all of you trying to refer this rule.
- you can try to forbid to crawl(
) your page but earlier betway.com tried to do similiar think, but removed it later not to losing its gambling license
https://www.bookmakersreview.com/bookmaker-news/betway-removes-terms-targeting-matched-bettors-and-arbers/44248" Earlier last week, at the end of a review of the sportsbook rules, the Maltese bookmaker decided to remove the infamous rule and released the following official statement we publish in full:
"During early 2009, a paragraph was added to our terms and conditions that specifically disallowed matched betting and arbitrage betting. ""
" However, if the creation of multiple accounts is seen to be an honest mistake (for example you forgot your password and tried to create a new account rather than contacting support for assistance) then we will close the players duplicate account and transfer any balances to their original account at no additional charge."
i admit to make a mistake not to contacting to you when make a new account, but please you do not make a bigger mistake to hold back my BTC.
so my only fault is not to contact you when i lost my accout password (and email) and made a new account, but never placed any multiple/duplicate bet. and you think it should cost me 30 BTC about 3500 $
"
2 days left but no answer, i asked them 3 hours ago again when will they answer, but still no answer
(in their gambling topic there is an answer from yesterday so they read my answers/tickets)