Topic: Bitcurex.com - old thread - page 7. (Read 27714 times)

That is what the SMS system replies to anything I send it.....


Step up Bitcurex...Step up here. I again beg you to handle this issue professionally and responsibly.

I sorry to say that I honestly disagree with you.

8 days after they "claimed" my 959,93 USD was on my card, and I could not even get a response to my support ticket in their system.... I feel robbed. After their initial response to me here. They then promptly replied to my trouble ticket and told me "if I can not figure out how to use their exchange properly then do not use it".
I recall "go somewhere else"  as part of their response.
Following that - they not only "closed" my trouble ticket. They DELETED IT out of their system totally.


The PROBLEM is that I have used their exchange exactly as I should have.

The BCC card in question only had one load on it, which means it is not over its yearly limit. (I keep notes on all of it)
I double and triple checked the correct "BCC REF" (accnt number they deposit to to get the card funded) and this is all correct.

Despite their words, they TOOK my Euro/USD withdrawal back on 4/29/2013. That withdrawal SHOULD have landed on my BCC card and to this very moment it has not.

This means I have been robbed.
I have pleaded. begged and barked to make this right....and they do nothing but ignore me.

P.S. there are no account identifiers in the post. Only amounts and Euro phone number to "check your balance via SMS"


It was rather unprofessional of them to call me out at all...as opposed to just responding to my trouble ticket that was rotting in their system for 8 days at the time.


I still have NO response OR resolution to this matter.

I created ANOTHER ticket in the bitcurex system yesterday, but after submitting it I noticed I screwed up the email address.... im sure this will be their reason for not responding to me this time.....

I can agree with that. Calling them thieves is unacceptable as well, but it seems to have worked for you.

Anyway, can you both also delete the account identifier from your posts, it's quite unprofessional of Bitcurex to expose that.

I am Mike.

First of all 8 days to give ANY type of response from someone concerning a financial matter is irresponsible at best. I do not think any one would disagree with this.

#2 You can check via sms all you like. I have the card in my hand. I have double and triple checked the BCC#. I have NOT made an error.

When I attempt to use the card at all - anywhere it is rejected.
When I check the balance via ATM - the accnt reports $4.xx USD.

This is NOT an error on my part. Since you have closed and deleted my trouble tick on your website....maybe I can get treated professionally here...publicly.

If you ARE NOT an EXPERT in bitcoin and wire transfers etc...then maybe you should not be attempting to run an exchange. Had I read that statement before exchanging coins with you, I would have decided to not do business with you.

Again - we could have talked through all this, but 8 days left in the dark with out ANY response is unacceptable.

Hello

Don't know which one of you is Mike

but.

The amount in eur you withdrew  778.48 €

On the 29-04-2013 the history of your cards balance shows an deposit of 959,93 USD

The current balance (just checked) shows:
959,93 USD

You can check it by sending sms text message to:

+48 661002425

For history:
10702553116511 H
for current balance
10702553116511 S

If you dont know how to use the card or the exchange simply dont use it there are many other exchanges who offers this kind of services.

Little bit of patient please you are not the only one, and we are all learning here... oh wait I forgot, everyone is expert in bitcoin and bank wire transfers now, sorry my bad tottally forgot about it.

All have to keep in mind that there are limits of yearly deposits for the cards.
If you will withdraw more than it can hold the amount will bounce back to the bank account.
If you wont receive the money on the card within max 48h from "confirmed" status, than its best to open ticket at support.bitcurex.com.


About recent "software update in progress thingy" it was caused by our PLN market that we had problems with, Now EUR market have its own dedicated machine and its working independet from other markets.

All this malfuncion caused terrible lag with ticket system and response to them, now everything is getting back to normal.

Best Regards

They are slow in responding, that's for sure. But they do their best to fix customer issues whenever they do get to it.

https://bitcointalksearch.org/topic/m.2229716

On the flip side, the site works pretty well when it does.

I'm waiting to buy a card for every family member. With this kind of product, they can easily become the biggest exchange in Europe, they are missing a great deal right now.

No it doesnt. Constantly getting "software update in progress"
 After 20x attempts I finally managed to log in, then when I try to withdraw it its back to "software update in progress".

Ive been (extremely) patient, and I love  their visa card, but Im done with bitcurex.

They show zero competence making their website work. Their homepage shows a giant "575x300px" placeholder for a week now. Their site is inaccessible most of the time.  Polish text pops up everywhere. Am I really to trust my coins and euro's to that kind of competence and devotion? On top of that you get zero communication.

Sorry, but bye bye bitcurex.

looks good

Had "upgrading" earlier today, now the site seems to be fully working.

I feel bewildered that bitcurex doesn't update/reply at all in here, though.

Ente

They're supposed to be upgrading servers, something to that effect was posted on the 24th, saying everything should be running in 24 to 48 hours. 

Seems to be about par for them, a lot of complaints about slow communication, but AFAIK they've acted properly so far apart from that.

I think they are upgrading the server.

Bitcurex is a brilliant system. Maybe they should bring more investment in, build a resilient system and finally begin virally promoting it. I'm telling about it to everyone but they can't even use it if they wanted to. 

bump

Im beginning to get nervous here to. Whats going on?

any idea when the site will be back online ?

currently, https://bitcurex.com/ prompts for a basic http auth, http://bitcurex.com displays a weird polish(?) page, https://eur.bitcurex.com/ displays "Site not accessible software update inprogress"

I am constantly getting "site not accessible software update in progress"
I dont think you guys update the software 6 days per week do you?

Will there be a time when you will accept litecoin as payment/topup for these cards?

Question about cards, How much is min loading for BTC how is the exchange of BTC to USD or GBP done does this have own back office and members are to use. Do you have an affiliate program and do you do business partnerships, or any details of who is providing the cards for business use as I am setting my own business up and wanting to provide a BTC debit card. I already have a few company's in mind but would like to hear from you with what you offer.

Hello

Dear bitcurex.com & bitcurex.pl users. We want to inform that in order to make some maintenance work on our system, and improve its core we will have to shut down the service for 24 hours. From midnight 00:00, 1-st of February to 00:00, 2-nd of February, service will be unavailable.

We are very sorry for inconvenience, we will try to finish work as soon as possible but at max service will not be available for 24 hours.

Best Regards
Bitcurex.com crew

====================================

Witam,

Drodzy użytkownicy platformy bitcurex.pl oraz bitcurex.com, pragniemy Was poinformować iż dnia 1 lutego 2013 serwis zostanie wyłączony na 24h celem przeprowadzenia konserwacji systemu, aktualizacji oprogramowania oraz wprowadzenia mechanizmów zabezpieczającyh płynne działanie obu giełd.

Prawdopodobnie serwis nie bedzie działał przez 24h, ale napewno 2 lutego wrócimy do życia.

Pozdrawiamy
Zespół Bitcurex

I wanted to tell everyone that I have this card and it is working. I was able to sell btc for Euro on the exchange and then easily transfer the funds to the card. The next day I was able to make an atm withdrawal. As some have already said the weak point right now is the low volume on the exchange. Given that this is a good product from a company that seems to be doing their best to run a good business I don't think it will take long for the trading volume to start going up. As things stand right now the card is usable and the best way I have to get btc to cash in hand. It's real, it works, get yourself one...

Great Job Bitcurex!