Topic: Bitcurex.com - old thread - page 6. (Read 27714 times)

So I just ordered a BCC via bitmit, but its useless because the site doesnt have the bcc function anymore?

how does the BCC work in the US?  Do you purchase the USD BCC and then withdraw to the card, and it works like a normal USD Visa?

I feel like I'm 'behind the times' because I just found BCC via bitmit and there wasn't much detail on how it worked.

SEPA work in less than one hour ? are you serious ?

BITCUREX EUR is very fast and have low fees.

I was surprised SEPA working less then one hour !!
I checked the work and recommend


https://eur.bitcurex.com/

Websites down?

Hi!

First, I would like to sa you have a very good idea and a needed service for the bitcoin community and hope you stay on business for a long time.

However, my experiences of the BCC withdrawal (EURO card) is not very good; it does work, but not even close as fast as they promise. Regarding this, promising 1 hour withdrawals is clearly a lie; it would be better both for you and the customers to promise what you really can fullfill. To me it is more important to know how long does it take, than to have card loaded in 1 hour.
If you would promise withdrawals to take 2 days, and fullfill it, I would be happily using the card. Now you promise 1 hour and the withdrawals last from a few hours to several days. This is really annoying. I never know when my card will be loaded. Could you just guarantee one hour in a day at which withdrawals will be processed?

I also understand that you are the firstcomers and thus users possibly tolerate worse service as promised. However, if you want to stay on the market when there is more competition, I strongly recommend to improve your processes.

I've purchased my card via bitmit: https://www.bitmit.net/en/user/Bitcurex

Hey,
any info on when the card shop will be available again? I am currently getting a site maintenance message.

Tobi

Bitcurex is awesome

Hello

We try to resolve every sutiation in a resonable time, but sometimes is not possible.

Bitcurex EUR market is still under developement, plus we have another market to handle.

Just recently we started to charge small fee for PLN market to grow bigger, hire personel for support especially.

We have focused at the begining on the security of Bitcoins which is most important thing, now there is a need for support center and we are focusing on that.

Plus the recent situation with exchanges, forced us to focus more on a security of a fiat currency.

Bitcoin is not a small project anymore and there is alot of attention, and all heat is on us bitcoin exchanges.


For any delays in recent time, I can apologize and say we are hiring more staff as we speak.

Best Regards

PS. Due to "holidays" here in poland, EUR deposits and withdrawals wont be processed tomorrow.

I did want to add bitcurex final reply in correcting this issue.

Unfortunately you are correct to the degree that there is indeed enough manual intervention for the process to not only fall off track, but slip between the cracks and remain unknown as well.

I can say that once this situation was expressed CLEARLY to Bitcurex, they DID step in and resolve it right away.

PROBLEM SOLVED!!!!!!!

Wow. There is no doubt that it took too long and may have started off on the wrong foot, but Lukasz from Bitcurex has come through and solved the problem.

Was I angry and upset? Hell yes!

Did I have the right to be? If you ask me I did.... Here is my recount of how it went down:

1) Traded some BTC to Euro via the bitcurex platform
2) Edited my user profile on Bitcurex (months earlier) to point my BCC Ref # to a virgin BCC card.
3) Double and triple checked that I had the correct info in the BCC Ref field ....checked it four times even. Bitcurex had early growing pains with BCC ref issues.... I weathered that storm and was not gonna let it happen again.
4)"withdrew" the Euro the the BCC card via what looks to be the CORRECT BCC Ref # via the web page GUI
5)waited 2-3 days (over the weekend) for it to process.
6)Funds are showing "withdrawn" - to the BCC card via the account transaction list on the webpage.
7) I try to use the card at an ATM (one that will show me the account balance, because I dont even try to sms internationally anymore...never works)
8)BCC Card balance = $4.00USD
9)I wait another 24hrs = same thing
10) I submit a suport ticket with the issues at hand
11) I then wait (patiently) 8 full days before coming to this thread and screaming about getting ripped off.

Now. I DID deposit over a week end. I was informed it was also a Polish holiday that week. I tried to remain as patient as I possibly could until I felt that I had been slighted.

Once Bitcurex found me yelling on this thread it righty goes with out saying that they were upset I was tarnishing their reputation over something that they may not have even been aware was an issue until this point.

I submitted another support ticket - got called stupid (politely of course) and then the ticket was deleted from their support system.

I really and truly do understand that from their side I look like a loud mouth trying to scam them.

I waited a few more days and then created another support ticket (above) and tried to remain as calm as possible as I felt I had deduced what the issue was.

The web GUI was apparently showing the correct BCC Ref via my logged in accnt and yet SOMEHOW the deposit got submitted to another BCC ref (I can not confirm, but suspect it was an old used up BCC ref of mine)

Once I was able to point this out and beg bitcurex to do the right thing and acknowledge this was not my fault........

THEY STEPPED UP AND DID JUST THAT!!!!

within a few hours I was told that the funds were in the right place now. This has also been confirmed on my end.

Im not sure if Bitcurex was able to move funds like that...or if this was out of pocket for them, but I must truly truly say thank you for getting this right for me.

I truly am and honest and forthright person. It is worth noting that based on my last support ticket above, Lukasz has contacted me politely and I for the first time feel that a resolution is possible to be reached.

As this progresses I will keep this thread informed.

Here is my yet again submitted support ticket to Bitcurex.... proof that I still do not have my funds and that this mistake is CLEAR their fault.

If mister "mike" wanted to go public we did too, if he claims we stole his money, anyone can check that we did not, and see for himself.

If there was some kind of problem a proper place to dispute it is by support centre.

The number is common for all cards, from that number no one will know any details about it.
Even if you know this number, what would you do about it?
I can give you details for the one I use, You cant see what and where you are using this card, on what or what exactly did you did.

So any harm would be only than if someone would know a real mister "mike" in real life, and would be following his every step. Is that even possible?


The info that comes from it is just balance and amount history, which is not accurate to a seconds, it needs some time to be visible in that text message.


I really don’t see a problem with that. Public discussion, public matters, Mister mike's decision made it public so as seems he agreed to publish his data.


About current maintenance.

In order to change a bitcoin client to new version we had to close the service for 24 hours, which we informed users in e-mail sent to them.
So we did not want to just close services, and leave users without their BTCs we asked them to move them out so they have access to it while we do the maintenance.
Second matter is that under the maintenance we might have to change a bitcoin wallet to prevent any unpredicted errors in the future, so there would have to be a new wallet and new bitcoin addresses, but it seems it wont be necessary.
If it would, anyone who was not able to withdraw them would have them in their balances after the service is up again.

So nothing is/would be lost, and we are not shutting down, its only a maintenance.

Best Regards

As an aside,  it makes no sense to me that bitcurex would publicly post the SMS numbers to check the balance and history. This means anyone can send an SMS to see "Mike's" transactions. Granted those cards are anonymous and I have no idea who Mike is nor a desire to find out, but this still shouldnt be done on a public forum.

That said, Mike, can you clarify, on bitcurex website when you go to withdraw, does the withdraw account match whats on the back of your card?

So, let me get this straight:

• The SMS string Bitcurex posted here is different than what's stated in the letter you've received.
• The BCC reference number you've entered in your Bitcurex account withdrawal field is the same as the one stated in the letter.

If so, this is a serious issue.

I have the instructions right in front of me. Thanks.

IF those are the correct identifiers for that ACCNT, then bitcurex transfered the funds to the wrong accnt.

In that SMS string the last 4 digits match the bcc card....... those numbers DO NOT match the card and accnt I have in my hand...nor do they match the accnt I have had set up on bitcurex website.


Yet again more proof that this is not my fault or problem.....

Plain and simple it now appears that bitcurex made the withdraw to some other accnt and not the one I have with them...

Well, since I have successfully queried your available balance and received a "+959.93 USD", I can tell you that those really are the card's correct identifiers.


Strange. I just queried your account history and received the list of transactions, consisting of only one transaction of "+959.93", dated 29-04-2013 (USD).

Since you don't recognize the identifier in Bitcurex's post, it's highly probable that you are entering it incorrectly. Since the system responds to you as well, they are getting the SMS. I'd re-read the instructions you received with the card.

Good luck.