Bitcurex.com - old thread - page 3. | Bitcointalksearch.org

r0ger

newbie

Activity: 13

Merit: 0

i've transfered some btc to a new bitcurex-account 3 days ago. blockchain displays, that the btc has arrived on bitcurex.
after 2 days i've sent a message over the support-ticket-system to bitcurex, but they don't answer. they only close the ticket Cheesy

today i've sent a further request to the support...

is it scam??

luckily i've sent as test only a small amount... but that still sucks a lot. very bad support & too much time wasting...

when i'll receive my btc some day (hopefully), i'll never use bitcurex again. at the moment it's more than worst !!

eurgbp2011

member

Activity: 101

Merit: 10

They got hacked, I got hacked, my BTC are gone
I did not order any buys or sells but they happened without my consent.
major wtf!
Now I cannot login
They do not respond to tickets for 2 weeks!

superresistant

legendary

Activity: 2156

Merit: 1131

Quote from: Dalib on December 19, 2013, 02:04:54 PM

My first EUR deposit from SEPA transfer into bitcurex takes 21 days.;(
It's regular???

No it should take 24-48h. Contact the admin.

Dalib

full member

Activity: 462

Merit: 101

A Top Web 3 Gaming Layer2 Provider

My first EUR deposit from SEPA transfer into bitcurex takes 21 days.;(
It's regular???

superresistant

legendary

Activity: 2156

Merit: 1131

Quote from: joesmoe2012 on December 08, 2013, 02:16:31 AM

please add 3 factor authentication!

What's 3 factor authentication ? Google Authenticator ?

joesmoe2012

hero member

Activity: 882

Merit: 501

Ching-Chang;Ding-Dong

please add 3 factor authentication!

zby

legendary

Activity: 1592

Merit: 1001

Quote from: btcnoodle on November 25, 2013, 08:05:30 AM

Someone else I know has also recently had this problem of sending btc to their account and it never showing up. They too have created a support request and are still waiting. In this case it was an amount of .75. Confirmed on the blockchain, also sent to some other account shortly thereafter. I am holding off on sending any btc to them until this is clearly resolved.

edit: My friend reports this is now resolved.

How long did it take? I am now waiting over a week now and no reply to my ticket on Bitcurex (and now I cannot even create another ticket - always getting an unspecified error).

btcnoodle

newbie

Activity: 49

Merit: 0

Someone else I know has also recently had this problem of sending btc to their account and it never showing up. They too have created a support request and are still waiting. In this case it was an amount of .75. Confirmed on the blockchain, also sent to some other account shortly thereafter. I am holding off on sending any btc to them until this is clearly resolved.

edit: My friend reports this is now resolved.

Puppet

legendary

Activity: 980

Merit: 1040

FWIW, I just did 2 BTC withdraws and they happened instantly. A euro withdraw went through just fine 2 days ago. I doubt they are hacked, but for sure it would be nice if customer support was a bit faster.

zby

legendary

Activity: 1592

Merit: 1001

Bumping the thread as a warning to new Bitcurex users - at this stage it looks more and more probable that they were hacked.

dacman61

member

Activity: 87

Merit: 10

I have had to open two tickets in the past for btc transfers to my account not showing up. It did take about 3-5 days for them to correct it. I know it sucks.

zby

legendary

Activity: 1592

Merit: 1001

I've sent 10BTC to the deposit address from my account (and it is current one not an old one) on Monday - it is in blockexplorer and someone transferred the funds already to some other address, my account was never credited.

Here is a screenshot of my account page:

- as you can see the deposit address is 1G4qncX621ZfJmQumAKLp35Hnd7JKBeVhw. Blockexplorer reports (http://blockexplorer.com/address/1G4qncX621ZfJmQumAKLp35Hnd7JKBeVhw) that my transaction to this account was registered on Monday at 10:09PM - and then someone transferred the funds to some other address at 3:50AM next day. My account was never credited with the sum.

No answer to the ticket I created on Tuesday (https://digital-future.it/support/view.php?id=7187).

dacman61

member

Activity: 87

Merit: 10

Quote from: KoKos on November 13, 2013, 04:22:43 PM

Quote from: dacman61 on November 13, 2013, 09:07:04 AM

Quote from: Puppet on November 13, 2013, 08:45:06 AM

Just putting PL in front doesnt work. Im pretty sure your iban code was incorrect. Test (and generate) here:
http://www.ibancalculator.com/

I did this already... For Poland, they use a 26 digit IBAN code.... So in the Bank Account box on the Bitcurex site while I'm logged in, I typed in the full IBAN code with a PL in front to indicate that the associated account linked to the card is based in Poland... Any other ideas? Is Bitcurex blocking other cards that aren't sold by them?

for bitstamp.net i do NOT add PL in front of my IBAN for my polish bank account.But then again, on pln.bitcurex.com i do have PL in front. Have you tried without PL?

I went and did a withdraw at Bitstamp to the card I'm using, and all went well... I still haven't heard from Bitcurex as to why they cancelled my withdraw yet. Thanks for your help.

aazssx

newbie

Activity: 33

Merit: 0

pln.bitcurex.com - now with extra downtime

good job with the maintenance last night, I sure enjoy staring at the new error message Roll Eyes

bernard75

legendary

Activity: 1316

Merit: 1003

How long do withdrawals in PLN take?

Puppet

legendary

Activity: 980

Merit: 1040

Last time I opened a support ticket at bitcurex it took like 2 weeks to get a response.

gotmilk_

sr. member

Activity: 442

Merit: 250

Quote

I haven't received a response yet from support. I'll keep you posted if I hear anything.

Same here...

dacman61

member

Activity: 87

Merit: 10

Quote from: gotmilk_ on November 15, 2013, 06:41:22 AM

What is with your support??

I haven't received a response yet from support. I'll keep you posted if I hear anything.

gotmilk_

sr. member

Activity: 442

Merit: 250

What is with your support??

dacman61

member

Activity: 87

Merit: 10

Quote from: KoKos on November 13, 2013, 04:22:43 PM

Quote from: dacman61 on November 13, 2013, 09:07:04 AM

Quote from: Puppet on November 13, 2013, 08:45:06 AM

Just putting PL in front doesnt work. Im pretty sure your iban code was incorrect. Test (and generate) here:
http://www.ibancalculator.com/

I did this already... For Poland, they use a 26 digit IBAN code.... So in the Bank Account box on the Bitcurex site while I'm logged in, I typed in the full IBAN code with a PL in front to indicate that the associated account linked to the card is based in Poland... Any other ideas? Is Bitcurex blocking other cards that aren't sold by them?

for bitstamp.net i do NOT add PL in front of my IBAN for my polish bank account.But then again, on pln.bitcurex.com i do have PL in front. Have you tried without PL?

No I haven't tried that out yet. I'm waiting to hear back from Bitcurex with the support ticket I opened... I have been interested at looking into Bitstamp as well.

Topic: Bitcurex.com - old thread - page 3. (Read 27714 times)