Hey guys,
Delay with the bentcrypto was because user lost access to the email on which he sent the withdrawal confirmation letter. So we waited few days just to exclude any security issues. Then we confirmed the WD for the user which was sent to the ICO, so we had to refund it later. Not the regular support request we get. However, because we get 50-70 emails daily since ICO it's hard to reply in a timely manner. That's our issue, we will do our best to minimize the answer time.
Regarding that BitGold or whatever it is. I simply have no time for it. So if users want to get that "shitcoin" they can withdraw and re-deposit later. We were able to pay everyone BCC with very nice profit (which doesn't change my stance on that scam coin as well), but with this scam - we pass.
Regards,
Alex
All those who were complaining about bitdice is suddenly quiet, It really amazes me, why people can't be patient, I really like that despite it not being necessary Alex took his time and gave a detailed response. Also I like his stand that bitcoin gold should be avoided but for those fools, he's yet giving them a chance, I am really surprised people are opting for that shit coin, Alex has summed it up perfectly avoid that coin.