I've often had the opposite experience.
A few days ago I tried withdrawing 550 CLAM, which is worth about 2 BTC. The site told me I had to wait for the cold wallet.
I thought the site actively staked all its CLAM, so why is it telling me I have to wait for a cold wallet transaction?
It would be useful to know how much is available for withdrawal in the hot wallet. Currently I have to guess and hope that you will return my coins when I ask for them.
Having to wait 8 hours for a relatively small withdrawal makes it not worth playing. I want to be able to withdraw quickly so I can continue staking my coins rather than having the staking rewards go to your site's investors.