Topic: Bitinstant investigation - community effort. (Read 5148 times)

You'll want to make sure your issue is logged at support.bitinstant.com

Have not received but one e-mail in the last 8 days about my transaction, and it's just simply telling me that there was an issue, and that they are working super hard on it, and this was after sending multiple emails previously. But no details or time frame....  ... Sent my coins to the specified wallet address, I can see they were received at the exact wallet address I was supplied with, at the exact time bitinstant had requested they be sent. Now, I'm waiting for my PayPal to be funded as promised on 6/18. When can I expect my funds to be in my PayPal? soon? days? weeks? months??? Can someone give me a straightforward answer about this? Thanks...

Thanks for assisting to get it resolved.

Have sent Gareth and Ursay information about our order. Will post once they have reviewed and responded

Do you have any info about your order or who you are?  It's very difficult for me to try and help otherwise.

Hi Guys,

I think I might have been scammed by BitInstant as well. Encountered issues when withdrawing funds from my account. Resulted in Bitinstant  having a larger withdrawal  than the cash received.

I have tried to go through support but it has now been 1 month . Please let me know what information I can provide to get help or to expose the fraud to prevent it from happening to others .

https://bitcointalksearch.org/topic/m.2412100

Luckybit...

Is this issue unrelated?

zipzap 785119595
This processed successfully on April 2nd. See here: https://blockchain.info/address/1Hh54JkZRbSCom3ddsbJuVgACpy4dwbTXg

Hang on, are you claiming we literally sent your funds to a random address and not the address you specified?

Give me your OrderID and the address you wanted the funds sent to and i'll check where they were sent - if you specified the wrong address however that is hardly our fault.

Okay I will give Bitinstant a benefit of doubt because you do seem to be trying to resolve the issue. If it gets resolved I'll delete my post about Bitinstant.

If you want attention on your issue then it must be logged at bitinstant.com/contact

Log your issue there and we will start looking into your problem right away.

I am finally convinced, Bitinstant is a scam.

They claimed to have resolved my issue on April 27th, and sent my coins apparently to an address on blockchain (which wasn't mine) but which blockchain claims is some sort of forwarding shared address for privacy reasons. Long story short, I never received the coins or a refund. I don't expect to ever receive the coins from Bitinstant and regretfully I have reached the conclusion that Bitinstant is a scam company.

Blockchain.info has a feature called oa shared wallet privacy. Do not use this feature. If you lose this feature the same situation that happened to me will happen to you. If Bitinstant forgets or due to technical reasons cannot send you your coins at the time it's expected and you used the shared wallet feature you will not receive your coins. Instead it will go to a random address.

In my case the coins went to that random forwarding address and probably was sent to someone else or got lost in the block chain. The lesson here is and which should be spread is that this feature is broken when used in combination with Bitinstant. In fact, I would say this feature doesn't work period as there is very little detail on how it works and on how secure it actually is and in my case it is now proven that its technically possible that your transactions can be lost.

Here is a copy of the emails I sent to Blockchain.info ---

https://blockchain.info/address/1CghGBzMDPVqPGb63Vyf9uWAh3JGwco9Un
In this most recent blockchain.info it's saying the Bitcoins 3.69843968
BTC were sent to that address.
1JQ4eo82X9YQW3Mu1TbHADCpSAmWwYutUT --> 1Hh54JkZRbSCom3ddsbJuVgACpy4dwbTXg
Which are supposed to be forwarded to my address at -->
1D71ihfwJdY99AxGPdtQd1Zu2L6szUMZTj
were instead forwarded to 1CghGBzMDPVqPGb63Vyf9uWAh3JGwco9Un ??
Can you tell me whats going on here? Does the oa shared wallet feature
even work?

------

I received no response after sending several emails to their Zendesk support. It's safe to say that oa shared wallet does not work as I received no response and merely a "closed".  See it for yourselves
But they never sent me my coins, never responded to me, and solved nothing, and I'm sure I'm not the only one. It's safer to buy your coins from localbitcoins. Dealing with corporations at this point is more of a risk than dealing with individuals in the community.

Just got my Money
thanks guys.

Alright, what is the usual wait time for this?

Just been going through our orders and checked on yours, it was sent to virwox for delivery and is on the standard manual hold (this is done by virwox, not by us, future orders should go through straight away).

Thank you, and thanks for the warning as well.
Have yet to receive any email/funds though, will update when I do

Hey,

Processed! Sorry for the delay.

The guy doing the class action suit is a scam, if he (or anyone involved) actually has an order with us, I'd love to get in touch and resolve it.

At this point, Ive yet to hear from anyone

Charlie

It's been over a week since I submitted a ticket through there contact page. I have since gotten no response other than their automated message thing. Seriously starting to consider joining this one guy in his class action suit against them.

OrderID: 0cc1b652-da77-438e-9192-d1aa5d81e62a
EventID: d5145f94-c0df-41ff-b8e3-874b2133df3d
QuoteID: 7ed558b9-4236-417b-8008-16547b02d97a

I'm aware things cannot be fixed quickly over night, but I hope that your organization will adapt, and that the current situation will be a thing of the past in the near future.

Thanks for communicating, that's always a plus in my book.

At the moment I am doing my best with the tools that I have available.  I'm sure I have a much better understanding of our systems as I actually work here.  We are working on regaining control over support times and escalating volume.  This requires many things to be done by many people.  It's unrealistic to think we are not working to resolve outstanding issues.  If that were the case, I wouldn't be here.

At the moment, you're hurting the image of Bitcoin, that's why I care. You don't seem to have a complete overview of what's going on, and therefore you should rectify that situation, by regaining control. That's all.

When customers do an error, which does happen, a delay should be expected, but all issues should still be resolved within 7 days in my opinion, when several issues are taking longer than that to sort out, then here's some serious issues that needs to be ironed out.

Cheers

Still A to B with many complexities and options.  Many times the customers themselves make mistakes in their orders which slows their transaction down.

We are a technology company which logs and solves support issues everyday just like any other technology company.