Charlie does have time to give interviews.
http://nymag.com/daily/intelligencer/2013/04/inside-the-bitcoin-bubble-bitinstants-ceo.html
Topic: Bitinstant investigation - community effort. - page 4. (Read 5130 times)
From what I gather from all of the forum posts and responses from bitinstant employees is that they're not intentionally trying to scam anyone, they're just having trouble dealing with the huge influx of transactions. They're not malicious, just slightly incompetent.
That being said, it still doesn't change the fact that you run a risk by using their service. Even though their heart may be in the right place, their current system can't guarantee your transactions will arrive safely or in a timely manner (or at all), which is a major setback if you need coins right away.
Better off using a more stable service until they get their act together.
That being said, it still doesn't change the fact that you run a risk by using their service. Even though their heart may be in the right place, their current system can't guarantee your transactions will arrive safely or in a timely manner (or at all), which is a major setback if you need coins right away.
Better off using a more stable service until they get their act together.
No - order was placed on April 2nd and have yet to receive transfer. Bitinstant staff only responding to support requests on the boards. Issue has not been resolved despite it having been "escalated" (which I can only assume means discarded).
Update: http://bitinstantscam.com/index.php
(link fetched from https://bitcointalksearch.org/topic/m.1824328)
I think we should do an investigation into Bitinstant at this point.
Update: Gareth from Bitinstant contacted me, and he basically said: They're swamped with orders, and some are falling through the cracks, but that they will do their best to help everyone.
We should contact everyone that has claimed funds not received (since at least April the 1st) in this thread https://bitcointalk.org/index.php?topic=128314.0;topicseen
We should ask them something to the extent of:
---
This is a community investigation, we're not affiliated with Bitinstant, but would like to determine how many are having issues with having their funds credited.
You can see the result of the investigation at https://bitcointalksearch.org/topic/m.1783305
Could you kindly state whether your order with Bitinstant have been resolved satisfactorily at this point ?
If yes - how long time did it take, and what is your impression about Bitinstant support ?
if no - are you still in a communication process with BitInstant, or have you given up ? How helpful have they been towards resolving the issue ?
---
Then the data could be gathered in this thread so we could have more information to determine whether Bitinstant have started to scam people, or if they're just overwhelmed.
Yeah, if you do anything of this, state it in this thread - so we don't do things double up.
(link fetched from https://bitcointalksearch.org/topic/m.1824328)
I think we should do an investigation into Bitinstant at this point.
Update: Gareth from Bitinstant contacted me, and he basically said: They're swamped with orders, and some are falling through the cracks, but that they will do their best to help everyone.
We should contact everyone that has claimed funds not received (since at least April the 1st) in this thread https://bitcointalk.org/index.php?topic=128314.0;topicseen
We should ask them something to the extent of:
---
This is a community investigation, we're not affiliated with Bitinstant, but would like to determine how many are having issues with having their funds credited.
You can see the result of the investigation at https://bitcointalksearch.org/topic/m.1783305
Could you kindly state whether your order with Bitinstant have been resolved satisfactorily at this point ?
If yes - how long time did it take, and what is your impression about Bitinstant support ?
if no - are you still in a communication process with BitInstant, or have you given up ? How helpful have they been towards resolving the issue ?
---
Then the data could be gathered in this thread so we could have more information to determine whether Bitinstant have started to scam people, or if they're just overwhelmed.
Yeah, if you do anything of this, state it in this thread - so we don't do things double up.
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