Bitinstant investigation - community effort. - page 3.

Bjork

sr. member

Activity: 457

Merit: 250

Look for the bear necessities!!

Quote from: URSAY on April 17, 2013, 05:17:03 PM

Quote from: Bjork on April 17, 2013, 05:06:26 PM

Quote from: URSAY on April 17, 2013, 05:01:40 PM

Quote from: Bjork on April 17, 2013, 04:54:52 PM

Quote from: URSAY on April 17, 2013, 03:25:52 PM

Quote from: Severian on April 17, 2013, 03:14:03 PM

Bring it to the attention of the Bitcoin Foundation. If people are getting screwed by Bitinstant, does the Bitcoin Foundation want that kind of association with their CEO?

http://peculium.net/2013/04/16/if-you-are-having-trouble-with-bitinstant-heres-who-to-contact/

We are not screwing anyone. It takes time to resolve your issues. Converting and improving our support infrastructure to serve you better also does not happen overnight. If you can help me understand your issue then I will work to help you find a solution.

Please stop spewing this bullshit everywhere, none if it is true.

If you can't see that your company is screwing HUNDREDS of people than you are simply delusional. "does not happen overnight" LOL.... As somebody above said, you are not the problem. It is your company/CEO. Maybe your boss should stop arguing on the internet and getting interviewed when his company is in the middle of a huge clusterfuck.

Are you sure you didn't receive your order on the SAME DAY? It appears that way.

https://blockchain.info/address/1fiY3FCc8TVDufmxB7q7Hxhz8dHsaLajT

I made two orders and the blockchain only shows one transaction, so no.

Then you have only provided me info for a successful order. Care to provide the info for the issue I need to resolve?

Don't pretend you don't already have it. You, and Bitinstant have had my information for about 10 days now.

Here's a PM FROM A WEEK AGO

Quote from: Bjork on April 08, 2013, 07:44:05 PM

any luck on mine? went through zip zap

Quote ID c5c31bbb-478e-4c5c-865f-cc98cfb6786b
Event ID 00443194-f318-4463-a95c-a0b27644605b
account #: 858617483
amount: 403.95

says "order completed" but payment was never recieved

edit: just wanted to say thanks for working hard to fix this!

Look, I know I'm being a dick and I've been a dick recently. But I was nice at first and have been treated like shit by your company. I'm FED UP!!!!!!!

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: Bjork on April 17, 2013, 05:06:26 PM

Quote from: URSAY on April 17, 2013, 05:01:40 PM

Quote from: Bjork on April 17, 2013, 04:54:52 PM

Quote from: URSAY on April 17, 2013, 03:25:52 PM

Quote from: Severian on April 17, 2013, 03:14:03 PM

Bring it to the attention of the Bitcoin Foundation. If people are getting screwed by Bitinstant, does the Bitcoin Foundation want that kind of association with their CEO?

http://peculium.net/2013/04/16/if-you-are-having-trouble-with-bitinstant-heres-who-to-contact/

We are not screwing anyone. It takes time to resolve your issues. Converting and improving our support infrastructure to serve you better also does not happen overnight. If you can help me understand your issue then I will work to help you find a solution.

Please stop spewing this bullshit everywhere, none if it is true.

If you can't see that your company is screwing HUNDREDS of people than you are simply delusional. "does not happen overnight" LOL.... As somebody above said, you are not the problem. It is your company/CEO. Maybe your boss should stop arguing on the internet and getting interviewed when his company is in the middle of a huge clusterfuck.

Are you sure you didn't receive your order on the SAME DAY? It appears that way.

https://blockchain.info/address/1fiY3FCc8TVDufmxB7q7Hxhz8dHsaLajT

I made two orders and the blockchain only shows one transaction, so no.

Then you have only provided me info for a successful order. Care to provide the info for the issue I need to resolve?

Bjork

sr. member

Activity: 457

Merit: 250

Look for the bear necessities!!

Quote from: URSAY on April 17, 2013, 05:01:40 PM

Quote from: Bjork on April 17, 2013, 04:54:52 PM

Quote from: URSAY on April 17, 2013, 03:25:52 PM

Quote from: Severian on April 17, 2013, 03:14:03 PM

Bring it to the attention of the Bitcoin Foundation. If people are getting screwed by Bitinstant, does the Bitcoin Foundation want that kind of association with their CEO?

http://peculium.net/2013/04/16/if-you-are-having-trouble-with-bitinstant-heres-who-to-contact/

We are not screwing anyone. It takes time to resolve your issues. Converting and improving our support infrastructure to serve you better also does not happen overnight. If you can help me understand your issue then I will work to help you find a solution.

Please stop spewing this bullshit everywhere, none if it is true.

If you can't see that your company is screwing HUNDREDS of people than you are simply delusional. "does not happen overnight" LOL.... As somebody above said, you are not the problem. It is your company/CEO. Maybe your boss should stop arguing on the internet and getting interviewed when his company is in the middle of a huge clusterfuck.

Are you sure you didn't receive your order on the SAME DAY? It appears that way.

https://blockchain.info/address/1fiY3FCc8TVDufmxB7q7Hxhz8dHsaLajT

I made two orders and the blockchain only shows one transaction, so no.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: Herodes on April 17, 2013, 03:36:23 PM

Quote from: Severian on April 17, 2013, 03:29:15 PM

Quote from: URSAY on April 17, 2013, 03:25:52 PM

We are not screwing anyone. It takes time to resolve your issues. Converting and improving our support infrastructure to serve you better also does not happen overnight. If you can help me understand your issue then I will work to help you find a solution.

I used to use Bitinstant. I stopped when I heard about the problems people were having.

Many people are feeling screwed, regardless of what you think the company is doing. At a certain point, incompetence is indistinguishable from a scam. People won't be able to tell the difference.

Since Bitinstant is the first stop to Bitcoin for many newbies, you're hurting Bitcoin's rep as well as your own. Get your shit together or stop offering the service.

I've heard about turnaround times of 11 days - which is like an eternity in the crypto-world. I am sure the influx of customers are high, but really you should work around the clock + weekends to clear the backlogs. Wish Bitinstant the best of continued success.

Do you have any specific order info I can look into?

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: Severian on April 17, 2013, 03:50:13 PM

Quote from: URSAY on April 17, 2013, 03:41:56 PM

I currently work 7 days a week and FAR more then 8 hours a day. We are in the process of hiring more staff.

You're not the problem and I'm sorry for directing a harsh tone at you. Please accept my apologies.

The problem is your boss and his questionable business ethics.

I don't personally have much info logged on your issue. Would you mind providing me some order info so I can check into your situation? Thanks!

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: Bjork on April 17, 2013, 04:54:52 PM

Quote from: URSAY on April 17, 2013, 03:25:52 PM

Quote from: Severian on April 17, 2013, 03:14:03 PM

Bring it to the attention of the Bitcoin Foundation. If people are getting screwed by Bitinstant, does the Bitcoin Foundation want that kind of association with their CEO?

http://peculium.net/2013/04/16/if-you-are-having-trouble-with-bitinstant-heres-who-to-contact/

We are not screwing anyone. It takes time to resolve your issues. Converting and improving our support infrastructure to serve you better also does not happen overnight. If you can help me understand your issue then I will work to help you find a solution.

Please stop spewing this bullshit everywhere, none if it is true.

If you can't see that your company is screwing HUNDREDS of people than you are simply delusional. "does not happen overnight" LOL.... As somebody above said, you are not the problem. It is your company/CEO. Maybe your boss should stop arguing on the internet and getting interviewed when his company is in the middle of a huge clusterfuck.

Are you sure you didn't receive your order on the SAME DAY? It appears that way.

https://blockchain.info/address/1fiY3FCc8TVDufmxB7q7Hxhz8dHsaLajT

Bjork

sr. member

Activity: 457

Merit: 250

Look for the bear necessities!!

Quote from: URSAY on April 17, 2013, 03:25:52 PM

Quote from: Severian on April 17, 2013, 03:14:03 PM

Bring it to the attention of the Bitcoin Foundation. If people are getting screwed by Bitinstant, does the Bitcoin Foundation want that kind of association with their CEO?

http://peculium.net/2013/04/16/if-you-are-having-trouble-with-bitinstant-heres-who-to-contact/

We are not screwing anyone. It takes time to resolve your issues. Converting and improving our support infrastructure to serve you better also does not happen overnight. If you can help me understand your issue then I will work to help you find a solution.

Please stop spewing this bullshit everywhere, none if it is true.

If you can't see that your company is screwing HUNDREDS of people than you are simply delusional. "does not happen overnight" LOL.... As somebody above said, you are not the problem. It is your company/CEO. Maybe your boss should stop arguing on the internet and getting interviewed when his company is in the middle of a huge clusterfuck.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: Severian on April 17, 2013, 03:50:13 PM

Quote from: URSAY on April 17, 2013, 03:41:56 PM

I currently work 7 days a week and FAR more then 8 hours a day. We are in the process of hiring more staff.

You're not the problem and I'm sorry for directing a harsh tone at you. Please accept my apologies.

The problem is your boss and his questionable business ethics.

I believe he has the best of intentions and he wants to resolve everyone's issue. We are facing a large amount of volume, upgrading our current software solution to better serve you, fixing technical issues which hold back orders, and all while trying to be as available and open about our current situation as possible in almost real time. I completely understand your frustrations and I am doing my best to improve BitInstant we can bring you the service you all expect.

The majority of our orders are actually instant. We just need to better serve our customers who are stuck in the pipeline for whatever reason. I can assure you that it's all I think about everyday, all hours. I am very sorry for your delay.

Severian

sr. member

Activity: 476

Merit: 250

Quote from: URSAY on April 17, 2013, 03:41:56 PM

I currently work 7 days a week and FAR more then 8 hours a day. We are in the process of hiring more staff.

You're not the problem and I'm sorry for directing a harsh tone at you. Please accept my apologies.

The problem is your boss and his questionable business ethics.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: Herodes on April 17, 2013, 03:36:23 PM

Quote from: Severian on April 17, 2013, 03:29:15 PM

Quote from: URSAY on April 17, 2013, 03:25:52 PM

We are not screwing anyone. It takes time to resolve your issues. Converting and improving our support infrastructure to serve you better also does not happen overnight. If you can help me understand your issue then I will work to help you find a solution.

I used to use Bitinstant. I stopped when I heard about the problems people were having.

Many people are feeling screwed, regardless of what you think the company is doing. At a certain point, incompetence is indistinguishable from a scam. People won't be able to tell the difference.

Since Bitinstant is the first stop to Bitcoin for many newbies, you're hurting Bitcoin's rep as well as your own. Get your shit together or stop offering the service.

I've heard about turnaround times of 11 days - which is like an eternity in the crypto-world. I am sure the influx of customers are high, but really you should work around the clock + weekends to clear the backlogs. Wish Bitinstant the best of continued success.

I currently work 7 days a week and FAR more then 8 hours a day. We are in the process of hiring more staff.

Herodes

hero member

Activity: 868

Merit: 1000

Quote from: Severian on April 17, 2013, 03:29:15 PM

Quote from: URSAY on April 17, 2013, 03:25:52 PM

We are not screwing anyone. It takes time to resolve your issues. Converting and improving our support infrastructure to serve you better also does not happen overnight. If you can help me understand your issue then I will work to help you find a solution.

I used to use Bitinstant. I stopped when I heard about the problems people were having.

Many people are feeling screwed, regardless of what you think the company is doing. At a certain point, incompetence is indistinguishable from a scam. People won't be able to tell the difference.

Since Bitinstant is the first stop to Bitcoin for many newbies, you're hurting Bitcoin's rep as well as your own. Get your shit together or stop offering the service.

I've heard about turnaround times of 11 days - which is like an eternity in the crypto-world. I am sure the influx of customers are high, but really you should work around the clock + weekends to clear the backlogs. Wish Bitinstant the best of continued success.

Severian

sr. member

Activity: 476

Merit: 250

Quote from: URSAY on April 17, 2013, 03:25:52 PM

We are not screwing anyone. It takes time to resolve your issues. Converting and improving our support infrastructure to serve you better also does not happen overnight. If you can help me understand your issue then I will work to help you find a solution.

I used to use Bitinstant. I stopped when I heard about the problems people were having.

Many people are feeling screwed, regardless of what you think the company is doing. At a certain point, incompetence is indistinguishable from a scam. People won't be able to tell the difference.

Since Bitinstant is the first stop to Bitcoin for many newbies, you're hurting Bitcoin's rep as well as your own. Get your shit together or stop offering the service.

URSAY

legendary

Activity: 1974

Merit: 1010

Quote from: Severian on April 17, 2013, 03:14:03 PM

Bring it to the attention of the Bitcoin Foundation. If people are getting screwed by Bitinstant, does the Bitcoin Foundation want that kind of association with their CEO?

http://peculium.net/2013/04/16/if-you-are-having-trouble-with-bitinstant-heres-who-to-contact/

We are not screwing anyone. It takes time to resolve your issues. Converting and improving our support infrastructure to serve you better also does not happen overnight. If you can help me understand your issue then I will work to help you find a solution.

Severian

sr. member

Activity: 476

Merit: 250

Bring it to the attention of the Bitcoin Foundation. If people are getting screwed by Bitinstant, does the Bitcoin Foundation want that kind of association with their CEO?

http://peculium.net/2013/04/16/if-you-are-having-trouble-with-bitinstant-heres-who-to-contact/

URSAY

legendary

Activity: 1974

Merit: 1010

Hi everyone.

I want to apologize for any delays. I recognize many of you from the support thread and we've already discussed the process that your issue is going thru to receive the proper attention it deserves.

We are in the process of converting all cs personal a new software solution to log and track your issues. Currently the best place to get attention on your issue is thru our website.

When you log your issue at bitinstant.com/contact you are sent directly into our support queue where our customer service team can work on your issues. I apologize for any delay as we work thru a minor back log. All issues are different and require different types of solutions.

Thanks for your patience.

Bjork

sr. member

Activity: 457

Merit: 250

Look for the bear necessities!!

They stole $404 dollars from me 9 days ago. The issue was "escalated" (which as somebody already said is code for "discarded") and they have made multiple promises, all of which have been broken. The support (lol, non-existent) is unresponsive, unhelpful, and frankly--rude.

Still no money from these pigs. I encourage everyone to log their issues here:

http://www.bbb.org/

and

https://econsumer.ftccomplaintassistant.gov/

Hopefully they will be held accountable and somebody will sue them in small claims or that Class Action Suit will go through.

Herodes

hero member

Activity: 868

Merit: 1000

http://bitinstantscam.com/index.php

catcow

member

Activity: 68

Merit: 10

order id: d33f0cf0-4aac-4ef7-afcd-2950e1174c6d
placed: Sun Apr 7 01:16:25

it has now been 5 days. i have not heard from bitinstant even once. i have received vague recognition of my problem by Charlie (Yankee) in one thread; no ETA, and nothing done.

i have contacted them on the website, email, telephone, and have posted in nearly every current bitinstant complaint thread on this board. there has been no response through any of their official support channels.

this order was a simple transfer from mtgox to bitstamp that failed because they had no reserves. simple problem to prevent, and simple problem to fix. if they had the funds it would take them 1 minute to refund me.

Epicblood

full member

Activity: 126

Merit: 100

No, it has been almost a week now and still no response from them, I have gotten a reply on a thread I made asking for order ID, I happily sent it to them and have since received no further info.

tionil

full member

Activity: 234

Merit: 100

My payment has been confirmed for 3 days and have had no bitcoins deposited on my blockchain.info. Should I be worried?

Starting to believe I lost my money on this scam too.

Charlie, if your listen, could you do something to solve my problem?

Topic: Bitinstant investigation - community effort. - page 3. (Read 5148 times)