I understand Antpool payout calculations, it just didn't make sense how my 24 hour average could be almost 20% more than what my payout actually was. Very Strange.
I agree the support seems poor, I had an issue with one of my miners as soon as I received it and they still haven't answered, thankfully for this forum I was able to resolve my issues. Yet when you pay them thousands of dollars they have no problem emailing you back to recover $40 in wire transfer fees...
Thank You!
Payment Method Fee Description
PPLNS 0% Assign to you alter AntPool found a new block and the new block confirmations more than 3 (Transaction fees not paid out to miners for maintaining cost and the bonus for our engineers)
Earnings = 25 BTC * Your share count in 2.5 difficulty cycle / Total share count in 2.5 difficulty cycle
Antpool luck is below 100% lately so I'm guessing there wasn't many blocks found while you were on PPLNS.
I am assuming your new to Bitcoin just from your profile, you wont get much help at all from Antpool and you probably will have a lot of questions. I would suggest joining a strong supported pool like Kano.is or some other pool with active support in the forums. They will help no end with the questions you will have and the community will help too. I know I mention Kano.is a lot but this is because this is the one I am familiar with and have a great set of people helping out and tools like hash/block monitors, Android App and IOS app in the making (community developed tools) etc...
Good luck and happy mining.