BITMAIN REFUSE TO REPAIR FAULTY S9 - DOA - page 3.

thelema93

sr. member

Activity: 339

Merit: 250

Quote from: Tupsu on August 05, 2016, 07:44:29 PM

It needs a lot of patience with Bitmain.

one of my S9 B1 board was dead . D.O.A.

Miner Delivered to me June 16, 2016

I'll get the blade back august 1, 2016

So that only 45 days and I paid for 5 miners 19.862 BTC shipped + 20% VAT

It is over 4 BTC for half D.O.A. miner with 9,2 Ths.

Now they are saying that I broke it when sending it back to them for repair!!!!! C**NTS

thelema93

sr. member

Activity: 339

Merit: 250

Yes it seems the Warranty is just fake.

Here is the (laughable if I hadn't lost so much money) current ongoing conversation with the Bitmain Support:

Andy NIU (Bitmain)

Aug 6, 14:19 CST

Dear will,

After reconfirming, this hashboard PIN is lost which is caused by the logistics.

Please kindly find the hashboard picture for your reference.

Please let us know if you have additional questions or concerns.

------------------------------------------------------------------------------

MY REPLY: "You sent me a faulty Miner. Please fix or refund me.

Thanks"

------------------------------------------------------------------------------

Andy NIU (Bitmain)

Aug 6, 16:26 CST

Dear will,

Sorry about the inconvience caused!

Warranty will cover the repair if the hashing is low or software problem.

While this hash board was damaged in the logistics and the PIN was lost as a result it can not be fixed any more.

"After reconfirming, this hashboard PIN is lost which is caused by the logistics. "

Please let us know if you have additional questions or concerns.

Best regards,
Andy
Bitmain

------------------------------------------------------------------------------

MY REPLY: "what do you mean PIN is lost?
i have sent you exactly as it was when i received it.

it was like that when i got it."

------------------------------------------------------------------------------

Andy NIU (Bitmain)

Aug 6, 18:22 CST

Dear will,

The problem is not we do not repair but the hashboard can not be fixed anymore because of that two of chips were falled down and the PIN on the board were damaged in the way of returning.

Please check the picture attached.

Please let us know if you have additional questions or concerns.

Best regards,
Andy
Bitmain

So now they are claiming that it got damaged when I sent it back to them - so they wont repair it!!!!!!
It was broken anyway.

What a bunch of piss-taking assh**les !

blurryeyed

full member

Activity: 670

Merit: 120

TIME TO BAN THE YOBIT SCAM!!

So warranty is useless?

Thanks for posting, I won't order from bitmain then.

BobLawblaw

legendary

Activity: 1819

Merit: 5547

Neighborhood Shenanigans Dispenser

Fuck Bitmain.

Seriously.

They've gone full evil since they released the S5's.

Doesn't help that there hasn't been any competition for them.

Fuck everything about the Chinese business culture.

DRKMSTR

member

Activity: 78

Merit: 10

Okay, I've seen this before.

1. Post pictures of the dashboard (the one showing hashrate and blade error messages)
2. Post pictures of your mining setup
3. Post Pictures of the faulty boards (close-up) DO NOT OPEN YOUR UNIT FOR THIS, IT WILL VOID THE WARRANTY, take close-ups from the outside, including the red LED near the power connectors.
4. Post Pictures of the controller board (also, don't open it) and see what lights are on.

Many people have complained before and it has typically been one of 3 things.
1. Improper settings/drivers
2. Improper setup (all power plugs need to be connected, DO NOT MIX POWER SUPPLIES!)
3. Improper usage (I've seen previous users who ran theirs outside, took pictures, then sent it off for warranty, when Bitmain called them out on the water damage and even sent back a makeshift repaired blade, then the user went ape)

fr4nkthetank

legendary

Activity: 2294

Merit: 1182

Now the money is free, and so the people will be

Quote from: Tupsu on August 05, 2016, 07:44:29 PM

It needs a lot of patience with Bitmain.

one of my S9 B1 board was dead . D.O.A.

Miner Delivered to me June 16, 2016

I'll get the blade back august 1, 2016

So that only 45 days and I paid for 5 miners 19.862 BTC shipped + 20% VAT

It is over 4 BTC for half D.O.A. miner with 9,2 Ths.

Damn Tupsu that sucks. Best of luck going forward. I got lucky with the s7 (no defects), but sold them and got scared of the s9, so I just built some gpu rigs. What a world we live in. Dont feel too bad, it'll be all profit if btc goes to the moon.

Swimmer63

legendary

Activity: 1593

Merit: 1004

I have been lucky only to have to ship back one dead board on an S7. Which they promptly lost never to be seen again.
But yes, if you get a bad miner, you just lost your money. Because they don't backup their product or take into account how their failure effects their customers. If there was another game in town, I'd treat them the same way they have treated me. Zero loyalty.

Tupsu

legendary

Activity: 1218

Merit: 1003

It needs a lot of patience with Bitmain.

one of my S9 B1 board was dead . D.O.A.

Miner Delivered to me June 16, 2016

I'll get the blade back august 1, 2016

So that only 45 days and I paid for 5 miners 19.862 BTC shipped + 20% VAT

It is over 4 BTC for half D.O.A. miner with 9,2 Ths.

VirosaGITS

legendary

Activity: 1302

Merit: 1068

You may have used words that made them think the board is broken in half or such. But this sound like typical Bitmain. If it work, good, if it doesnt, you're fucked either way.

They're slow and generally incompetent to help fix your issues. If they do accept, it take forever and cost a lot of money to chip back there. If you're lucky they wont forget to send all parts back after they're done.

Tupsu

legendary

Activity: 1218

Merit: 1003

Can you post a picture of what is out there on the link
https://cnshop.bitmain.com/productDetail.html?pid=000201605290908457178P0E046905D2

I know only this link

https://cnshop.bitmain.com/workOrderGuide.htm

Yesterday I sent back one not working S9 Batch1 blade.

thelema93

sr. member

Activity: 339

Merit: 250

please see my other post for full details about Bitmain's con tricks:

https://bitcointalksearch.org/topic/m.15833273

In summary:

I bought 2 S9's - one of them broke within 2 hours of being switched on.
Bitmain refuse to repair it.
I am suing them.

I WARN ANYONE NOT TO BUY ANYTHING FROM THESE CON ARTISTS

here is there email to me:

I have 5 Antminers, 4 S'7's and 1 other S9 all running in the exact same environment. same temps - same power system etc.
This one S9 had a faulty hashing board within 2 hours - Bitmain refuse to fix it.

CONCLUSION - Stay away from Bitmain.

I have spent over $14,000 USD with these scumbags and now they SH*T on me like this !!! Unbelievable.

I am going to sue them through my very powerful lawyers in Hong Kong that will surely cost them a lot. I don't care how much it costs me - I just want to waste as much of their time as possible.
I will keep you all posted as to what happens.

Topic: BITMAIN REFUSE TO REPAIR FAULTY S9 - DOA - page 3. (Read 5605 times)