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Topic: BitMain S1, Gridseed IN STOCK| Minersource.net - page 3. (Read 6941 times)

newbie
Activity: 28
Merit: 0
Eagerly waiting for the Tracking Number...
hero member
Activity: 574
Merit: 500
bumping shipping begins in a few hours.
sr. member
Activity: 462
Merit: 250
Lux e tenebris
Pile 'em high and sell 'em cheap?

Also, congrats are due.
hero member
Activity: 574
Merit: 500
And here are the pics of the new product.

Power usage 75w-200w, 12 pin screw terminal and 6 pin pci-e connection.

Stock hashrate is 135gh/s
Overclocking with moderate cooling in between 135 and 200
Overclocking with extreme cooling ~200gh/s


Pictures:
https://www.facebook.com/minersource/posts/444335749033750
hero member
Activity: 574
Merit: 500
which 1TH/s units do you have shipping next week? the S2? or the one on your website?
The one on our website, the S2 won't be available until April.
legendary
Activity: 2746
Merit: 1181
which 1TH/s units do you have shipping next week? the S2? or the one on your website?
hero member
Activity: 574
Merit: 500
Shipping begins in a few hours, order now and get your tracking number today.

We do have 1TH/s units shipping next week, no need to wait till April to get one.

Also like / check out our facebook page later today we have an exclusive new product coming that many will like.


www.facebook.com/minersource
hero member
Activity: 574
Merit: 500
Hopefully he will update the thread with the results.

Him contacting you for for a week with no answers is troublesome to say the least.
We did respond, remember we sent the refund 3 times, we answer support tickets during our business hours, and just because a response isn't given to you doesn't mean we aren't looking into it. We don't say "We can't find it give us a few days to look into it" we just look into it.

I've also checked on most of the PM's / other contact methods when we are told I've been waiting a week for a response its actually a lot less time usually 72 business hours.

You are confusing me with the person who complained.

I would think that if he had been contacted as you stated he would not have came on here complaining about it.
I haven't confused you with him, I said we had responded to him. He also PM'd me, bobsag3, put a message on a different thread that wasn't minersource's and a few emails.

This
I've also checked on most of the PM's / other contact methods when we are told I've been waiting a week for a response its actually a lot less time usually 72 business hours.

is in reference to a very high amount of tickets the response time is normally under 72 business hours.
hero member
Activity: 527
Merit: 500
HiveNet - Distributed Cloud Computing
Hopefully he will update the thread with the results.

Him contacting you for for a week with no answers is troublesome to say the least.
We did respond, remember we sent the refund 3 times, we answer support tickets during our business hours, and just because a response isn't given to you doesn't mean we aren't looking into it. We don't say "We can't find it give us a few days to look into it" we just look into it.

I've also checked on most of the PM's / other contact methods when we are told I've been waiting a week for a response its actually a lot less time usually 72 business hours.

You are confusing me with the person who complained.

I would think that if he had been contacted as you stated he would not have came on here complaining about it.
legendary
Activity: 1540
Merit: 1001
Hopefully he will update the thread with the results.

Him contacting you for for a week with no answers is troublesome to say the least.

There should be a reference # somewhere that can be used to traced the wire.  A Fed ref for domestic, or perhaps CHIPS, or SWIFT for international.  That reference # *should* expedite the research process.  However I think the 7 business quote is accurate, especially if working with a small bank that is probably uses a corespondent bank to access the system.

M
hero member
Activity: 574
Merit: 500
Hopefully he will update the thread with the results.

Him contacting you for for a week with no answers is troublesome to say the least.
We did respond, remember we sent the refund 3 times, we answer support tickets during our business hours, and just because a response isn't given to you doesn't mean we aren't looking into it. We don't say "We can't find it give us a few days to look into it" we just look into it.

I've also checked on most of the PM's / other contact methods when we are told I've been waiting a week for a response its actually a lot less time usually 72 business hours.
hero member
Activity: 527
Merit: 500
HiveNet - Distributed Cloud Computing
Hopefully he will update the thread with the results.

Him contacting you for for a week with no answers is troublesome to say the least.
hero member
Activity: 574
Merit: 500

Since he paid through a wire transfer would you not have the account number the transfer came from?
Our wire transfer list is very long, it takes days to find an order when the sending back doesn't put an order number in or it gets parsed out while its coming to our bank. To put wire transfers in perspective about half our sales are wire half are BTC.

I think you do not realize something.
The end customer does not care that you are apparently understaffed.
They expect to be taken care of.
A wire transfer has a number. Finding it should be trivial.

One would assume that you make it a priority to fill an order to take care of a new customer.
The same priority should be given to taking care of a refund for a customer.



When the customer sends from a different bank than the info he provides in his account, and or the order number gets cut off/left out, There is 0 way to track who sent the wire, without doing a trace on every single wire.

Are you or are you not addressing his concerns right now?
We are, to get a refund by wire transfer you must provide your banks information. It then starts to be processed on our end, it then gets sent, then you must wait to see if it clears or is returned. The problem with that is it can take 7 business days to be returned.

We copy paste refund information, BTC addresses and bank account numbers there is no manual typing.
hero member
Activity: 527
Merit: 500
HiveNet - Distributed Cloud Computing

Since he paid through a wire transfer would you not have the account number the transfer came from?
Our wire transfer list is very long, it takes days to find an order when the sending back doesn't put an order number in or it gets parsed out while its coming to our bank. To put wire transfers in perspective about half our sales are wire half are BTC.

I think you do not realize something.
The end customer does not care that you are apparently understaffed.
They expect to be taken care of.
A wire transfer has a number. Finding it should be trivial.

One would assume that you make it a priority to fill an order to take care of a new customer.
The same priority should be given to taking care of a refund for a customer.



When the customer sends from a different bank than the info he provides in his account, and or the order number gets cut off/left out, There is 0 way to track who sent the wire, without doing a trace on every single wire.

Are you or are you not addressing his concerns right now?

I'm a Minersource customer. I created two orders on 12/19/2013 and paid for both of them (total amount $1144 + $744 = $1888) via two wires. Then I had to cancell the orders, so I requested a refund. You sent me the refund via wire but I haven't got it because you forgot to provide my account number for the wire you sent. I called my bank helpdesk and they told me they got your wire on 02/24/2014 and sent it back to your bank BOA on 02/26/2014 because they couldn't identify the beneficiary. You should have already got the sent amount back to your account, just call your bank.

I wrote several emails to your official support address and got no answer. I see that Minersource staff is chatting here. Can you guys finally solve this problem? It is an urgent question - I urgently need the money back! I provided all details in emails I sent to your support address (order numbers, bank account details, etc.).
The only way to receive a refund for this is to contact support(at)minersource.net

Bumping, shipping starts in a few hours.
I wrote several emails to support(at)minersource.net and got no answer in a week period. Have you read my requests?
hero member
Activity: 546
Merit: 500
Owner, Minersource.net

Since he paid through a wire transfer would you not have the account number the transfer came from?
Our wire transfer list is very long, it takes days to find an order when the sending back doesn't put an order number in or it gets parsed out while its coming to our bank. To put wire transfers in perspective about half our sales are wire half are BTC.

I think you do not realize something.
The end customer does not care that you are apparently understaffed.
They expect to be taken care of.
A wire transfer has a number. Finding it should be trivial.

One would assume that you make it a priority to fill an order to take care of a new customer.
The same priority should be given to taking care of a refund for a customer.



When the customer sends from a different bank than the info he provides in his account, and or the order number gets cut off/left out, There is 0 way to track who sent the wire, without doing a trace on every single wire.
hero member
Activity: 527
Merit: 500
HiveNet - Distributed Cloud Computing

Since he paid through a wire transfer would you not have the account number the transfer came from?
Our wire transfer list is very long, it takes days to find an order when the sending back doesn't put an order number in or it gets parsed out while its coming to our bank. To put wire transfers in perspective about half our sales are wire half are BTC.

I think you do not realize something.
The end customer does not care that you are apparently understaffed.
They expect to be taken care of.
A wire transfer has a number. Finding it should be trivial.

One would assume that you make it a priority to fill an order to take care of a new customer.
The same priority should be given to taking care of a refund for a customer.

hero member
Activity: 574
Merit: 500
Pricing updated on a few more products.

New shipping options available.

Gridseeds will be shipping by March 14th.

What comes with each gridseed unit?

Are you going to do packages? if so, what is included in a package/price etc

10 pack/ 20 pack etc.

thanks!!

For now, just the gridseed itself. We are working on getting the packages, and should have those for sale soon.
@bobsag3, are you ignoring me? I've asked you a question. Did you get my emails I had sent to support(at)minersource.net regarding the refund problem? I haven't got the refund wire you sent because you didn't provide beneficiary's account number for the transaction. How many posts I have to write so that you notice the question and post a reply?

Yea, since this is public knowledge now I suggest you address this quickly and publicly so people can see you take care of your customers. Not answering makes for an uneasy feeling.
This customer provided the wrong account number 3 times.

Since he paid through a wire transfer would you not have the account number the transfer came from?
Our wire transfer list is very long, it takes days to find an order when the sending back doesn't put an order number in or it gets parsed out while its coming to our bank. To put wire transfers in perspective about half our sales are wire half are BTC.
hero member
Activity: 527
Merit: 500
HiveNet - Distributed Cloud Computing
Pricing updated on a few more products.

New shipping options available.

Gridseeds will be shipping by March 14th.

What comes with each gridseed unit?

Are you going to do packages? if so, what is included in a package/price etc

10 pack/ 20 pack etc.

thanks!!

For now, just the gridseed itself. We are working on getting the packages, and should have those for sale soon.
@bobsag3, are you ignoring me? I've asked you a question. Did you get my emails I had sent to support(at)minersource.net regarding the refund problem? I haven't got the refund wire you sent because you didn't provide beneficiary's account number for the transaction. How many posts I have to write so that you notice the question and post a reply?

Yea, since this is public knowledge now I suggest you address this quickly and publicly so people can see you take care of your customers. Not answering makes for an uneasy feeling.
This customer provided the wrong account number 3 times.

Since he paid through a wire transfer would you not have the account number the transfer came from?
hero member
Activity: 574
Merit: 500
Pricing updated on a few more products.

New shipping options available.

Gridseeds will be shipping by March 14th.

What comes with each gridseed unit?

Are you going to do packages? if so, what is included in a package/price etc

10 pack/ 20 pack etc.

thanks!!

For now, just the gridseed itself. We are working on getting the packages, and should have those for sale soon.
@bobsag3, are you ignoring me? I've asked you a question. Did you get my emails I had sent to support(at)minersource.net regarding the refund problem? I haven't got the refund wire you sent because you didn't provide beneficiary's account number for the transaction. How many posts I have to write so that you notice the question and post a reply?

Yea, since this is public knowledge now I suggest you address this quickly and publicly so people can see you take care of your customers. Not answering makes for an uneasy feeling.
This customer provided the wrong account number 3 times.
hero member
Activity: 527
Merit: 500
HiveNet - Distributed Cloud Computing
Pricing updated on a few more products.

New shipping options available.

Gridseeds will be shipping by March 14th.

What comes with each gridseed unit?

Are you going to do packages? if so, what is included in a package/price etc

10 pack/ 20 pack etc.

thanks!!

For now, just the gridseed itself. We are working on getting the packages, and should have those for sale soon.
@bobsag3, are you ignoring me? I've asked you a question. Did you get my emails I had sent to support(at)minersource.net regarding the refund problem? I haven't got the refund wire you sent because you didn't provide beneficiary's account number for the transaction. How many posts I have to write so that you notice the question and post a reply?

Yea, since this is public knowledge now I suggest you address this quickly and publicly so people can see you take care of your customers. Not answering makes for an uneasy feeling.
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