"But attempts made to withdraw your bonus funds made that your account has been under investigation and your amount returned to your initial deposit."
Oh so you are taking away my winnings which stand at around 6 bitcoins because i withdraw when you said that i could withdraw
We hade already updated you regarding your remaining wagering amount.
We did not remove your winnings simply we explained that your wagering condition was not completed.
Due to Quoted from terms of bonus
8. Bets towards the bonus can be placed in any market/fixture combination, both pre-match and live.
All bet that gets a push "moneyback" will not count towards the wagering factor.
9. Only bets placed on the first selection in any market/fixture combination, both pre-match and In-Play, will count towards any turnover requirements. Any subsequent bets placed on other selections in the same market/fixture combination will not count towards the turnover requirements. This term is applied in conjunction with the other restrictions. As an example, once you have qualified, a bet on Man Utd to beat Chelsea on the Full Time Result market at odds of 1.80 or greater will count towards the turnover requirements, however a subsequent bet placed on Chelsea on the Full Time Result market in the same game either pre-match or In-Play will not count towards the turnover requirements. Where your first bet on any market/fixture combination is less than 1.80, this bet and any subsequent bets on this market/fixture combination will not count towards any turnover requirements.
10. Bets placed on Asian Handicap and Goal Line markets, both pre-match and In-Play will not count towards the turnover requirement stated in condition 4.
Many of your bets was push "moneyback", subsequent bets.
That should not be calculated through the wagering amount accordingly to our terms and condition for the bonus.
In the meanwhile when we updated your wagering bar, we send you a mail regarding your remaining wagering condition.
But attempt to withdraw your bonus funds, made your account return to your initial deposit.
As soon as our investigation team has done a fully report we will update your case. We will update with all your Bet ID and Bet history so there will be no further confusion about this case.
Regards Bitsport