"The remaining wagering was given to you as a result of breaching our ToS."
AKA we didn't like that your bets won so we have added extra turnover for you
Since you have uploaded and quoted our mails,
We will share our matters regarding this issue in public.
To explain the remaining balance of your wagering amount.
Quoted from our Terms and Condition.
8. Bets towards the bonus can be placed in any market/fixture combination, both pre-match and live.
All bet that gets a push "moneyback" will not count towards the wagering factor.
9. Only bets placed on the first selection in any market/fixture combination, both pre-match and In-Play, will count towards any turnover requirements. Any subsequent bets placed on other selections in the same market/fixture combination will not count towards the turnover requirements. This term is applied in conjunction with the other restrictions. As an example, once you have qualified, a bet on Man Utd to beat Chelsea on the Full Time Result market at odds of 1.80 or greater will count towards the turnover requirements, however a subsequent bet placed on Chelsea on the Full Time Result market in the same game either pre-match or In-Play will not count towards the turnover requirements. Where your first bet on any market/fixture combination is less than 1.80, this bet and any subsequent bets on this market/fixture combination will not count towards any turnover requirements.
10. Bets placed on Asian Handicap and Goal Line markets, both pre-match and In-Play will not count towards the turnover requirement stated in condition 4.
Your breach on our terms and condition on these points, made that your remaining wagering was updated and many of your bets got a push "moneyback"
Also your placed subsequent bets on other selection that are clearly not counted through our wagering amount.
When you tried to withdraw your bonus funds our system denied it and you got a warning sign, continue to withdraw will made in a loss of all bonus funds.
This attempt made your account back to your initial deposit amount 1000mBTC (1.00BTC).
If you accept our investigation team will update with your matters in public when the investigation is fully done, with your Bet IDs and Bet history.
Regards Bitsport
Do you have a progress bar to show the rollover amount? If not, you should add it to avoid more confusion. If you have it, it means your system has a bug, you need to fix it.