BITSTAMP deposit problem - page 3. | Bitcointalksearch.org

fsm247

full member

Activity: 517

Merit: 165

Quote from: johnnybtct on September 13, 2017, 03:33:05 AM

Still no deposit, it was fastest SWIFT option transfer which usually take max 1 day (or same day)
Sad

Telephone is a joke, not working at all.
No answer on ticket support.

I'm waiting since Friday, so that's the 4th weekday now.
Ticket is being ignored.
Facbook message as well.

Angry

Yuuto

hero member

Activity: 644

Merit: 501

Did you do anything differently the first time, compared to the second time apart from the amounts involved?

I mean it would not make any sense for them to process the $20k deposit so quickly but flag the $50k deposit. They are all in the same bracket of big deposits and $30k really doesn't make a difference, especially when your account was verified anyways.

Quote from: johnnybtct on September 13, 2017, 03:33:05 AM

Still no deposit, it was fastest SWIFT option transfer which usually take max 1 day (or same day)
Sad

Telephone is a joke, not working at all.
No answer on ticket support.

Well, you could try to reach them on twitter: https://twitter.com/Bitstamp. keep calling them, and keep making tickets until they respond. Perhaps even try to get their founder on LinkedIn. Nothing else that you can do.

johnnybtct

newbie

Activity: 31

Merit: 0

Still no deposit, it was fastest SWIFT option transfer which usually take max 1 day (or same day)
Sad

Telephone is a joke, not working at all.
No answer on ticket support.

ItBeginInAfrica

member

Activity: 120

Merit: 11

Quote from: johnnybtct on September 12, 2017, 12:51:51 PM

I have transfered few days ago ~20k 0 problems same day (excited about speed)
I did the same yesterday with over 50k, no deposit (USD)
Bank transfer done perfectly according to deposit data.
Second which is delayed was even made in earlier hours than first and still nothing.

Anyone know what's going on, do they have any special policy for "bigger" deposit transactions ?

By the way, their support sucks balls at least for me, many days for replies.....
Can anyone recommned good EU based BTC exchange?

Have you gotten your deposit or reversal directly to the bank ?
Purchased over 2 BTC back in the time and never had an issue with Bitstamp.

timerland

hero member

Activity: 1526

Merit: 596

Quote from: johnnybtct on September 12, 2017, 12:51:51 PM

I have transfered few days ago ~20k 0 problems same day (excited about speed)
I did the same yesterday with over 50k, no deposit (USD)
Bank transfer done perfectly according to deposit data.
Second which is delayed was even made in earlier hours than first and still nothing.

Anyone know what's going on, do they have any special policy for "bigger" deposit transactions ?

By the way, their support sucks balls at least for me, many days for replies.....
Can anyone recommned good EU based BTC exchange?

Well Bitstamp recently has had a lot of problems with deposits/withdrawals as well. I would be extremely careful with depositing any large sum over 10k euros/dollars, you were lucky that you are seeing the 20k euro deposit in your account right now.

There are no rules about big deposits that make them any different, not that i am aware of. However it dooes make sense that they want to do further checks on your source of funding on a larger deposit.

i would recommend Kraken over Bitstamp anyday, they have active support on and off forum(even though they may not be the most responsive)

fsm247

full member

Activity: 517

Merit: 165

Quote from: PX-Z on September 13, 2017, 02:45:28 AM

I dunno if there is a support representative of bitstamp on this forum, only their support can help out there, so you need to wait there response since you don't have a choice.

Yeah I know, but it's good to know if more people are having the same problem.
Sofar their support has not been responding to my ticket...

PX-Z

hero member

Activity: 1554

Merit: 880

pxzone.online

I dunno if there is a support representative of bitstamp on this forum, only their support can help out there, so you need to wait there response since you don't have a choice.

fsm247

full member

Activity: 517

Merit: 165

Quote from: johnnybtct on September 12, 2017, 12:51:51 PM

I have transfered few days ago ~20k 0 problems same day (excited about speed)
I did the same yesterday with over 50k, no deposit (USD)
Bank transfer done perfectly according to deposit data.
Second which is delayed was even made in earlier hours than first and still nothing.

Anyone know what's going on, do they have any special policy for "bigger" deposit transactions ?

By the way, their support sucks balls at least for me, many days for replies.....
Can anyone recommned good EU based BTC exchange?

Have you had your deposit credited meanwhile?
I sent a SEPA wire on Friday and I am still waiting for it to be credited...
Which is strange because as you said, they were usually crediting within one working day.

johnnybtct

newbie

Activity: 31

Merit: 0

I have transfered few days ago ~20k 0 problems same day (excited about speed)
I did the same yesterday with over 50k, no deposit (USD)
Bank transfer done perfectly according to deposit data.
Second which is delayed was even made in earlier hours than first and still nothing.

Anyone know what's going on, do they have any special policy for "bigger" deposit transactions ?

By the way, their support sucks balls at least for me, many days for replies.....
Can anyone recommned good EU based BTC exchange?

Topic: BITSTAMP deposit problem - page 3. (Read 1374 times)