Bitstamp non paga..cosa fare? - page 2.

cobalto

member

Activity: 313

Merit: 30

Quote from: Ale88 on February 01, 2018, 10:25:27 AM

Anche a voi hanno mandato una decina di domande per sapere cosa facciate su Bitstamp, il vostro lavoro, da dove arrivano i soldi etc etc? Mi sembra che si stiano allargando un po' troppo con queste domande...

Ad un utente su Reddit addirittura hanno chiesto gli excel degli altri exchange per vedere che giro facessero i suoi bitcoin, ma stanno fuori?!

Te l'hanno chiesto così dal nulla o dopo che hai fatto qualche operazione (transazione, deposito, prelievo ecc...)?
Sai la nazionalità di quell'utente di reddit?

pablito1989

member

Activity: 238

Merit: 18

Quote from: Ale88 on February 01, 2018, 10:25:27 AM

Anche a voi hanno mandato una decina di domande per sapere cosa facciate su Bitstamp, il vostro lavoro, da dove arrivano i soldi etc etc? Mi sembra che si stiano allargando un po' troppo con queste domande...

Ad un utente su Reddit addirittura hanno chiesto gli excel degli altri exchange per vedere che giro facessero i suoi bitcoin, ma stanno fuori?!

davvero???

Ale88

legendary

Activity: 2576

Merit: 2880

Catalog Websites

Anche a voi hanno mandato una decina di domande per sapere cosa facciate su Bitstamp, il vostro lavoro, da dove arrivano i soldi etc etc? Mi sembra che si stiano allargando un po' troppo con queste domande...

Ad un utente su Reddit addirittura hanno chiesto gli excel degli altri exchange per vedere che giro facessero i suoi bitcoin, ma stanno fuori?!

cobalto

member

Activity: 313

Merit: 30

Se può essere utile ieri ho fatto un bonifico e oggi me l'hanno già accreditato. Non so cosa cambia al loro interno con la procedura inversa

Maurosio

jr. member

Activity: 62

Merit: 7

io sono uno di quelli. Già lo scorso anno dopo i primi problemi ho spostato tutto su etoro e binance. Mi sono rimasti un centinaio di euro che ho mantenuto per tenere aperto il conto ma dopo questo ennesimo scherzo... tanti saluti....

itsmeram

full member

Activity: 212

Merit: 104

Boh probabilmente sono sottopersonale, non capisco.
Hanno una piattaforma che funziona bene, un sacco di utenti, eppure continuano a causare problemi a tutti.
Prima o poi la gente si stuferà.

Maurosio

jr. member

Activity: 62

Merit: 7

leggi sopra ....

cobalto

member

Activity: 313

Merit: 30

Quote from: Maurosio on January 30, 2018, 05:19:12 PM

PS: per tornare in-topic da dicembre a me non hanno ancora riattivato i prelievi! Appena posso svuoto tutto e li mando in .... Angry

In che senso "riattivato i prelievi"?

international.off

member

Activity: 383

Merit: 16

Quote from: Maurosio on January 30, 2018, 05:19:12 PM

Quote from: Ale88 on January 30, 2018, 04:53:10 PM

Quote from: ?? on ??

Quote from: TheBomber999 on January 12, 2018, 05:20:07 PM

Quote from: rogerh12 on January 01, 2018, 09:05:02 PM

My cyber security software erased my 2FA authenticatior, so I could not get into my bitgrail account. Ok, so easy fix, yes? NO !
You can't open a support ticket to request a reset of the 2FA, without logging in first. So how do you open a support ticket when your 2FA is not working?
It's a catch-22. You need to be able to log in so you can report that you can't log in........
The other two exchanges I use got me back in fast, but then again, the have support for this issue.

So I did something drastic, I opened ANOTHER bitgrail account. Then I created a support ticket with the new account, asking to have my 2FA reset on
my first account. So what happened with this support ticket? Nothing. ignored. No response at all.
So now what do I do?
Roger

OT.

Anyway, you can use this page next time

https://bitgrail.com/reset-2fa

Quote from: Maurosio on January 12, 2018, 04:33:47 PM

Last year i had the same issue and needed 1 month to get a single reply.

In december, I have tried to get my last 100 usd back and they disabled again the withdrawal and you know why? Because I have disabled the 2FA just to move my stuff to a new smartphone. Now, to allow the withdrawal they want AGAIN picture of myself, with ID, with signature bla bla bla.

They have really broken my bollocks... I will send what they want and close the account DEFINITIVELY.

Worst service EVER!

Stava parlando di BitGrail, non Bitstamp (totalmente a caso tra l'altro)

Che fai truffi gli utenti di questo forum e credi di poterla farla franca?

aspettati conseguenze non solo legali. Io non sono coinvolto ma aiuterò chiunque ne abbia bisogno a scoprire dove vivi.

Mi sono perso qualcosa? Shocked

mi sa che siamo in 2...

PS: per tornare in-topic da dicembre a me non hanno ancora riattivato i prelievi! Appena posso svuoto tutto e li mando in .... Angry

Siamo in 3

pablito1989

member

Activity: 238

Merit: 18

Quote from: Ale88 on January 30, 2018, 04:53:10 PM

Mi sono perso qualcosa? Shocked

https://bitcointalksearch.org/topic/bitgrail-2852033

Maurosio

jr. member

Activity: 62

Merit: 7

Quote from: Ale88 on January 30, 2018, 04:53:10 PM

Quote from: ?? on ??

Quote from: TheBomber999 on January 12, 2018, 05:20:07 PM

Quote from: rogerh12 on January 01, 2018, 09:05:02 PM

My cyber security software erased my 2FA authenticatior, so I could not get into my bitgrail account. Ok, so easy fix, yes? NO !
You can't open a support ticket to request a reset of the 2FA, without logging in first. So how do you open a support ticket when your 2FA is not working?
It's a catch-22. You need to be able to log in so you can report that you can't log in........
The other two exchanges I use got me back in fast, but then again, the have support for this issue.

So I did something drastic, I opened ANOTHER bitgrail account. Then I created a support ticket with the new account, asking to have my 2FA reset on
my first account. So what happened with this support ticket? Nothing. ignored. No response at all.
So now what do I do?
Roger

OT.

Anyway, you can use this page next time

https://bitgrail.com/reset-2fa

Quote from: Maurosio on January 12, 2018, 04:33:47 PM

Last year i had the same issue and needed 1 month to get a single reply.

In december, I have tried to get my last 100 usd back and they disabled again the withdrawal and you know why? Because I have disabled the 2FA just to move my stuff to a new smartphone. Now, to allow the withdrawal they want AGAIN picture of myself, with ID, with signature bla bla bla.

They have really broken my bollocks... I will send what they want and close the account DEFINITIVELY.

Worst service EVER!

Stava parlando di BitGrail, non Bitstamp (totalmente a caso tra l'altro)

Che fai truffi gli utenti di questo forum e credi di poterla farla franca?

aspettati conseguenze non solo legali. Io non sono coinvolto ma aiuterò chiunque ne abbia bisogno a scoprire dove vivi.

Mi sono perso qualcosa? Shocked

mi sa che siamo in 2...

PS: per tornare in-topic da dicembre a me non hanno ancora riattivato i prelievi! Appena posso svuoto tutto e li mando in .... Angry

Ale88

legendary

Activity: 2576

Merit: 2880

Catalog Websites

Quote from: ?? on ??

Quote from: TheBomber999 on January 12, 2018, 05:20:07 PM

Quote from: rogerh12 on January 01, 2018, 09:05:02 PM

My cyber security software erased my 2FA authenticatior, so I could not get into my bitgrail account. Ok, so easy fix, yes? NO !
You can't open a support ticket to request a reset of the 2FA, without logging in first. So how do you open a support ticket when your 2FA is not working?
It's a catch-22. You need to be able to log in so you can report that you can't log in........
The other two exchanges I use got me back in fast, but then again, the have support for this issue.

So I did something drastic, I opened ANOTHER bitgrail account. Then I created a support ticket with the new account, asking to have my 2FA reset on
my first account. So what happened with this support ticket? Nothing. ignored. No response at all.
So now what do I do?
Roger

OT.

Anyway, you can use this page next time

https://bitgrail.com/reset-2fa

Quote from: Maurosio on January 12, 2018, 04:33:47 PM

Last year i had the same issue and needed 1 month to get a single reply.

In december, I have tried to get my last 100 usd back and they disabled again the withdrawal and you know why? Because I have disabled the 2FA just to move my stuff to a new smartphone. Now, to allow the withdrawal they want AGAIN picture of myself, with ID, with signature bla bla bla.

They have really broken my bollocks... I will send what they want and close the account DEFINITIVELY.

Worst service EVER!

Stava parlando di BitGrail, non Bitstamp (totalmente a caso tra l'altro)

Che fai truffi gli utenti di questo forum e credi di poterla farla franca?

aspettati conseguenze non solo legali. Io non sono coinvolto ma aiuterò chiunque ne abbia bisogno a scoprire dove vivi.

Mi sono perso qualcosa? Shocked

TheBomber999

legendary

Activity: 1274

Merit: 1001

"shh, he's coding..."

Quote from: rogerh12 on January 01, 2018, 09:05:02 PM

My cyber security software erased my 2FA authenticatior, so I could not get into my bitgrail account. Ok, so easy fix, yes? NO !
You can't open a support ticket to request a reset of the 2FA, without logging in first. So how do you open a support ticket when your 2FA is not working?
It's a catch-22. You need to be able to log in so you can report that you can't log in........
The other two exchanges I use got me back in fast, but then again, the have support for this issue.

So I did something drastic, I opened ANOTHER bitgrail account. Then I created a support ticket with the new account, asking to have my 2FA reset on
my first account. So what happened with this support ticket? Nothing. ignored. No response at all.
So now what do I do?
Roger

OT.

Anyway, you can use this page next time

https://bitgrail.com/reset-2fa

Quote from: Maurosio on January 12, 2018, 04:33:47 PM

Last year i had the same issue and needed 1 month to get a single reply.

In december, I have tried to get my last 100 usd back and they disabled again the withdrawal and you know why? Because I have disabled the 2FA just to move my stuff to a new smartphone. Now, to allow the withdrawal they want AGAIN picture of myself, with ID, with signature bla bla bla.

They have really broken my bollocks... I will send what they want and close the account DEFINITIVELY.

Worst service EVER!

Stava parlando di BitGrail, non Bitstamp (totalmente a caso tra l'altro)

Maurosio

jr. member

Activity: 62

Merit: 7

Last year i had the same issue and needed 1 month to get a single reply.

In december, I have tried to get my last 100 usd back and they disabled again the withdrawal and you know why? Because I have disabled the 2FA just to move my stuff to a new smartphone. Now, to allow the withdrawal they want AGAIN picture of myself, with ID, with signature bla bla bla.

They have really broken my bollocks... I will send what they want and close the account DEFINITIVELY.

Worst service EVER!

rogerh12

newbie

Activity: 1

Merit: 0

My cyber security software erased my 2FA authenticatior, so I could not get into my bitgrail account. Ok, so easy fix, yes? NO !
You can't open a support ticket to request a reset of the 2FA, without logging in first. So how do you open a support ticket when your 2FA is not working?
It's a catch-22. You need to be able to log in so you can report that you can't log in........
The other two exchanges I use got me back in fast, but then again, the have support for this issue.

So I did something drastic, I opened ANOTHER bitgrail account. Then I created a support ticket with the new account, asking to have my 2FA reset on
my first account. So what happened with this support ticket? Nothing. ignored. No response at all.
So now what do I do?
Roger

Maurosio

jr. member

Activity: 62

Merit: 7

Quote from: Cryptogab on December 18, 2017, 04:27:44 AM

quindi non so, ma se ti tranquillizza un po' io una volta ebbi dei problemi con un altro exchange e mi ci volle quasi un mese per risolverli. Non rispondevano a nessun supporto poi improvvisamente risolsero la cosa. Prova a scrivergli, non so se hanno anche una chat Telegrm forse può aiutare

successo anche a me a metà 2017... alla fine ritirai tutto e il bonifico mi arrivò in pochi gg...

Quote from: kignao on December 18, 2017, 04:34:52 AM

thank you for reaching out.

We have received your withdrawal request which is currently pending to be further processed on our end.

Due to current surge in demand, SEPA and wire withdrawals are taking extra time to process.

.

non vorrei menare rogna ma sono le stesse parole che mi dissero all'epoca quelli di MtGox... :-(

kignao

member

Activity: 80

Merit: 10

Beati voi che avete ricevuto il bonifico o che da " in process" adesso sta " a finiished"..

Brunusmagnus

member

Activity: 158

Merit: 11

Omnity - Unifying Knowledge For Faster Insight

Quote from: Anco_Marzio on December 21, 2017, 02:05:29 PM

Fermo restando che siamo nel far west, quindi se c'è un problema non puoi far altro che sperare, l'esplosione delle ultime settimane ha sovraccaricato il sistema, quindi mi pare che i ritardi siano inevitabili.

Confermo. Nell'ultimo periodo ho avuto ritardi di tutti i tipi, e anche i miei destinatari, inevitabilmente.
Ma dopo un po' di nervosismo alla fin fine tutto è andato a posto.
Temo che nel prossimo periodo il sovraccarico sarà uno standard.

Anco_Marzio

member

Activity: 186

Merit: 10

Fermo restando che siamo nel far west, quindi se c'è un problema non puoi far altro che sperare, l'esplosione delle ultime settimane ha sovraccaricato il sistema, quindi mi pare che i ritardi siano inevitabili.

io87tris

member

Activity: 87

Merit: 14

Io ho ricevuto i bonifici

Topic: Bitstamp non paga..cosa fare? - page 2. (Read 937 times)