Did anyone else receive such a message from support when they tried to withdraw money recently?
We received your withdrawal request. As your withdrawal request met some of our volume and frequency thresholds, we will have to kindly ask you to help us better understand the nature of your relationship with Bitstamp. In order to do so, we require that an additional KYC (know your customer) procedure is completed before we can proceed with the processing of your transfer.
We kindly ask you to answer the following KYC questionnaire:
1. How did you learn about Bitcoin?
2. The purpose of trading on Bitstamp?
3. What is the origin of the deposited Bitcoins? If mining, please specify your hardware specifications and submit a receipt or an invoice for your mining equipment.
4. When and how did you obtain your Bitcoins?
5. What is the reason for your activity - depositing BTC, selling, withdrawing?
6. What are your future plans and activities planned on our exchange?
7. Do you plan more of such withdrawals in the future? If yes, how many and why?
8. Which bank are you using? Please provide the complete address and SWIFT code.
We kindly ask you to submit your answers and documents in a reply to this ticket.
First of all, I exchanged money on Bitstamp exclusively since last spring. Withdrawals were less frequent during these last few months, but I had withdrawals both larger and smaller than the one I tried making now. I'm a verified customer with them.
Second, while some questions kinda sorta make sense, others are rather useless, redundant or impossible to address accurately. And some of their requests are downright audacious, not to mention grossly lacking respect to personal security. If I mine it's none of their goddamn business what the hell I mine with, what are the hardware specs and sure as hell they don't need to get invoices to every piece of hardware I mine with.
So, anyone else?
They do not only ask for question. They are asking documents. I really don't what documents is suitable.
"Thank you for your provided answers to our questionnaire. However, in order to be able to finalize the process, we would kindly ask you to please also send us any financial documentation, which can confirm how the funds you will be sending to your Bitstamp account were acquired."
What kind of financial documents can prove that?