And as you create a ticket, you have to wait again until a rep looks at it to do the process for you. But, you should have made one before when it took more than 6-12 hours up to a day.
This is old issue still exist on them and for so sometimes many people call out LL for this kind of behavior and they suggested that they should hire people to work on their casino so that if he's away there's someone can help them especially to replenish the hot wallet so that people will no encounter any issues regarding on payment matter. But I guess they don't do anything in this side since this issue continue to exist on their casino.
And waiting for weeks is really to much and frustrating so I maybe the only thing to do now is to wait for LL to go back online again then see those tickets rise and maybe for that those issues will be taken care of.
Now its not all about creating tickets it matter now on when LL could able to check the status of their casino.