It's good that you managed to resolve this situation.
Unfortunately, it seems that more and more problems are starting to appear around Bitvest. I hope that the owner's situation will finally improve and he will take care of running the business in a professional manner, because if it continues to do so, unfortunately it will end badly.
When it comes to payouts in smaller chunks, casino limits do happen. Fortunately, the fees for Litecoin transfers are currently not high (although I don't know how much the casino is charging).
I suggest a takeover team if he cannot manage the two casinos well or a dedicated representative to address all issues here a representative within the team who knows the whole situation of the team and can address between the interest of the team and its community, this issue just solved on its own because of the complainants opted not to wait any longer but it gives Bitvest a bad impression.