Topic: BK8 - Biggest and Most Trusted Brand. Asia's #1 Crypto online casino BTC & USDT - page 26. (Read 25319 times)

Make sense now , as the team willing to show the records of chat and Flagging emails from BTI  with all of those I think that now the accuser must show also concrete proof to detract this proofs from the team , if all have been serve then this shows  transparency from the side of the team.
and offering to send back the deposit amount knowing that you are guilty of something breaking the rules is enough to consider .

Good day, everyone,

Upon review with our team, the decision to block user withdrawals stems from the following reasons:
1. Multiple accounts: The user's initial account was suspended in April 2023.
2. Engagement in arbitrage betting using both the first and subsequent accounts.

Contrary to the user's statement, the withholding of withdrawals is not related to OTP/phone number authentication.

Here is the chronological sequence of events:
The user initially registered their account under the username "elonam," which was flagged by the sportsbook provider BTI due to arbitrage activity —deemed high risk— leading to the suspension of the account in April 2023. The official reason for the suspension was abnormal betting behavior identified by BTI. Despite this, the user managed to withdraw all funds.

Subsequently, the same user who successfully attempted to withdraw funds from BK8, re-register using the username "elonushe". However, shortly after placing bets, the provider flagged the account again for the same reason. As a result, the winnings were voided due to the breach of both BK8's and the provider's Terms of Service.

In the end, BK8 is willing to refund the player's deposit, totaling MYR 549.21. However, the user refuses to accept this refund and insists on being paid in full, including the voided bet amount.

Evidence supporting these actions includes:
1. KYC documents from both accounts, which, due to confidentiality policies, cannot be shared.
2. Notification/flagging emails from BTI, available for review by trusted third parties.
3. Chat records, are also open for review by trusted third parties.

I don't see what they told you.

They accept all around the world, there are some restrictions countries. You can check on the terms & condition, if not wrong BK8 have a different website/mirror link and the website depends on which country.

Example for UK player, there has some specifiq website for UK because of their policy.

The official representative have already addressed you that your case has been forwarded to the right area in which What i do believe is to wait for while till the team addressed your case here, it wont hurt you to wait a little more and extend your complaining if you are not contented to what is the result , but for now better to wait it up .
well this happens in some scam site and we cannot deny that fact , but I think about the issue filed here? can be resolved or at least will have a proper answer from the team sooner and like what said , a little wait wont hurt everyone .

The facts are here. Their site states that the OTP can be received by email or by phone but their official Telegram customer service told me "Not in all the cases". So, I'm being targeted. On chat BK8 told me that they accept players from all the world as you can see from the screenshots, but they have to find a Malaysian number to receive otp. I found one, there are many sites that provides this kind of service, and provided them the number, but BK8 (only for me) want a screenshot of the credit of the same number. I can't provide that for sure. I wonder how many of their customers have been asked that?!.... So I have to conclude that this site is doing everything in order to keep me awat of my money. I have exactly 481 usd on BK8. Ther rules are different for me alone.

https://imgur.com/a/k2zlGso

First of all, if you want to complain, you must always provide proof, e.g., date, chat screenshot, bet slip, etc. Just like we don't trust casinos at face value, we don't trust users who complain at face value as well, especially from users whose post history is only about problems on casinos. That's not normal.

@BK8.Official kindly provide a detailed explanation about what this case is, so we can hear from both sides.

This is a normal practice for them. They close the account, steal the money and that. They don't respond to mediators. This applies to all sites that use this provider. They are on the grab and run pattern.

I have been pacient but in fact your site just offered only the deposits and not around 300 usd of winnings. I'm not interested in that because I feel betrayed and targeted. You have just closed my account and kept the money. Big Bravo to BK8...

Hello vitsport

I have forwarded to our team, we will resolve your issue
Please be patient.


Thanks

Dear Bk8 representative!
I tried to send you a private message, but you do not accept messages from "newbies" on bitcointalk. So, I think it will not be a problem to just post here my username of my BK8 account which is "elonushe".

Kind Regards,

The BK8 official account and support has noticed your post here and I hope that everything is going to be fine and solved. They don't want a customer to feel bad about their service.

With that, they're going to take a look at your case and will do their best to help you out with your concern.

Send them a private message of your username as said.

Hello vitsport,
Sorry for the inconvenience, please send me your BK8 username, and let me check.

who is that idiot that keep screenshots of the chats before even registering? I was curious about BK8 and I registered weeks later. You are telling me on Telegram right now that only numbers from asian countries can receive OTP so what you are saying here about some countries from europe are not allowed, is not true at all. BK8 is giving just excuses not to pay. You made me make a third deposit to change my number (that was a request from the chat: "You have to make another deposit so you can proceed with changing the phone number") and then you told me minutes later that you can't do that. I feel betrayed and scammed. BK8 Is a scam fair and square.

You're not scammed, you just can't proceed because of the OTP. I'd agree with ryza that if you can provide some screenshots to prove that they've said that. Because if not, I am sure that they're going to help you out with your concern of withdrawing that funds of yours if you follow the procedure.

Folks, don't forget that BK8 will have their maintenance on November 27.

That would be nice.

If you also share some screenshots between your chat & their team ? so we don't really read a story from one side only. They have a restriction country, you should take a look at the country is being a restriction.

Accept (Europe) doesn't mean all europe country is being accepted.

I have a problem with Bk8!

Some time ago on chat I was told that I can register on their site from Europe and also here is clearly advertised that they are accepting players from our continent. I made a deposit, lost it, made a second and won little amount of money. Then I found out that I have to register a phone number to receive Otp and register a withdrawing address. On chat BK8 told me that in order to change the phone number I have to made another deposit, and I did so. Then I was told to send a document to verify that my phone is entitled to me, which I did also. Today they told me that they are not accepting phone numbers from my country and are refusing to give me a solution to withdraw my funds. Without Otp there is no possibility to withdraw. Their customer service are like bots, they are polite but refuse to give any solutions giving same dumb answers. I think I'm being scammed out of my money. Currently I have approx. 450 usd on my account. Worried about my money

By the way, this is a very common reason for the dissatisfaction and indignation of many players when they begin to consider themselves deceived and the casinos fraudulent, if any proceedings begin on the part of the casino administration regarding how and in what way the player places bets. 
Often in these proceedings there are emotions that simply destroy the logic of the offended player’s actions.  However, I think that in the overwhelming majority of cases, such a player himself knows that his actions still go beyond t he norms generally accepted in this particular game.  These can, of course, also be cheat options. 

I think that all BTT users periodically read topics here in the gambling section accusing casinos of fraud, based precisely on this understanding by individual players of their gaming methods.

Just got (Rp.88) from the wheel. Finally for almost one month, with the result Rp.5 Some change is happening ~XD

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Anyway for BK8, do you have some plan for add more table on (BJ) Pragmatic Live. If not wrong, a long time ago you opened a table on (Pragmatic-Play) but right now only a table with 1vs1.

IDK why the reason you remove the table, plus would be nice if you have a table with normal BJ (not speed) for minimum bet under 5-10$.

The case has been resolved, you have withdrawn the deposit amount you made, your betting activity is considered as unfair, so you are indicated doing a cheat. This has become one of the conditions that has been stated in the thread you provided. So, this case is over, and this is no longer a scam because you have got the money you deposited back, this case is because there was suspicious activity from your account which any provider has the right to do the same thing.

No, more people who read the recent chat-forum from you.

More people know that, more and more things you're posted is acting like an idiot. You're just losing an argument with simple things like balance and other, betting or not you are just promoted and saying (1xbet) is the best bookie meanwhile you said 7 months ago is shit, and people who are on there is an idiots.

Don't be shy, you're on the hall fame.