Hi did you manage to communicate your refund request with them?
I have never gotten through every time I tried to call them on their english number. I stayed late to adjust the time difference and call them during their working hours. It seems that no one picks up that number.
I'm considering refund now but I'm afraid I may not be able to communicate with them properly at all.
The English line is transferred to Hong Kong. If it's picked up, you'll get someone who doesn't speak English well enough to help you.