Black Arrow 28nm 100Ghash Bitcoin ASIC from $0.49/GH/s - page 187.

btcminer84

full member

Activity: 210

Merit: 100

Quote from: sorehammer on May 15, 2014, 09:39:48 AM

Quote from: btcminer84 on May 15, 2014, 09:36:54 AM

They really not want to refund, even If I ask for lower refund than paid!

Quote from: blackarrow on September 14, 2013, 10:15:59 AM

Dear Customer,

You have contracted us to manufacture a bitcoin miner. We cannot "unmanufacture" it to refund you.
Your order has been manufactured and we'll ship it to you shortly.

Regards!

...........

Quote from: btcminer84 on May 14, 2014, 06:57:08 PM

I have send a REFUND request for my (Batch 1) Orders #2120 and #4421 right now via the BlackArrow Ticket System as well as per PM here on Bitcointalk.org referring to the Ticket IDs. I paid for the X-3 back in November 2013. I still got no shipping or anything else.

For me, the refund is the better way due to customs and other taxes and high power costs (Europe) in the future of this issue.

If there is no refund answer from BlackArrowSoftware (HK, first order) or Destino Limited (UK, X-3 PSU order) until this month I call a lawyer.

May THIS is the answer:

Quote from: wmmail07 on May 15, 2014, 03:59:53 AM

Quote from: btcminer84 on May 15, 2014, 03:55:06 AM

I asked for a refund but BlackArrow told me they "ship within the next few days". I want to get a refund instead of the product.

BA told you? E-mail? Screen (proof) please....

Thx!

They told me this after my refund request tonight and only here the blackarrow in this forum. No real proof is possible.

ChuckBuck

hero member

Activity: 1372

Merit: 783

better everyday ♥

At this point since X-1 customers are looking at mid June\late June possibly July delay, the only proper compensation would be adding a single X-3 module of 1 TH/s in addition to the 50% compensation. Obviously PSU's should be thrown in for free and next day shipping.

X-3 customers since they actually have a case based on bobsag3's visit are looking at mid to late June delivery so it should be 100% compensation or 2 TH/s for every X-3 purchased. PSU's thrown in and next day shipping.

Only fair for a 4 month delay.

y_boonstra

sr. member

Activity: 374

Merit: 250

Quote from: btcminer84 on May 15, 2014, 09:36:54 AM

They really not want to refund, even If I ask for lower refund than paid!

Quote from: blackarrow on September 14, 2013, 10:15:59 AM

Dear Customer,

You have contracted us to manufacture a bitcoin miner. We cannot "unmanufacture" it to refund you.
Your order has been manufactured and we'll ship it to you shortly.

Regards!

BUSH*T..

they are just stalling. you are entiteld to a refund. that a unit is produced aint your problem now.!

This sounds like the world has turned upside down

sorehammer

sr. member

Activity: 504

Merit: 250

Quote from: btcminer84 on May 15, 2014, 09:36:54 AM

They really not want to refund, even If I ask for lower refund than paid!

Quote from: blackarrow on September 14, 2013, 10:15:59 AM

Dear Customer,

You have contracted us to manufacture a bitcoin miner. We cannot "unmanufacture" it to refund you.
Your order has been manufactured and we'll ship it to you shortly.

Regards!

btcminer84

full member

Activity: 210

Merit: 100

They really not want to refund, even If I ask for lower refund than paid!

Quote from: blackarrow on September 14, 2013, 10:15:59 AM

Dear Customer,

You have contracted us to manufacture a bitcoin miner. We cannot "unmanufacture" it to refund you.
Your order has been manufactured and we'll ship it to you shortly.

Regards!

Pistachio

legendary

Activity: 1456

Merit: 1000

Quote from: ?? on ??

Quote from: CryptoGuy on May 15, 2014, 09:17:06 AM

Let's not forget, the X1 cases are still 2+ weeks away so we're being extra screwed compared to the X3 orders. Also, that double hashing board is for the X3 only, where's the working hash board for the X1?

As a fellow X-1 Buyer, were quite a long way out.

They should just use the two chip board for the X1s. It would make a lot of sense, instead of the current compensation plan for X1 miners.

CryptoGuy

hero member

Activity: 524

Merit: 500

Let's not forget, the X1 cases are still 2+ weeks away so we're being extra screwed compared to the X3 orders. Also, that double hashing board is for the X3 only, where's the working hash board for the X1?

Pistachio

legendary

Activity: 1456

Merit: 1000

Quote from: DebitMe on May 15, 2014, 09:01:07 AM

Quote from: Dot99lr on May 15, 2014, 08:56:30 AM

Debitme, the surprise they promised us around the time of shipping will be that there are no miners and they're running away with the money! Grin

HAHA, what a surprise. Only difference is that would not make me happy for choosing BA.

I am guessing the surprise will be all orders will be doubled, free PSU's with all units, and every unit shipped will come with a free 1 chip version of their scrypt machine!

In reality, I bet the surprise will be, the LCD screen will display the price of bitcoin from MTGox's API. lol

I doubt anything will change since they already sold PSUs to people like me and they don't want to offer any refunds. If we are lucky maybe some cloud hashing crumbs will be doled out.

Dot99lr

full member

Activity: 202

Merit: 100

Debitme, the surprise they promised us around the time of shipping will be that there are no miners and they're running away with the money! Grin

tuaris

hero member

Activity: 780

Merit: 501

Quote from: btcminer84 on May 15, 2014, 05:55:15 AM

In Germany it is a crime, what Black Arrow does. It is called "Vorschussbetrug" oder "Vorkassebetrug".
http://www.dict.cc/deutsch-englisch/Vorkassebetrug.html (advance fee fraud)

And what do we call this crime:
http://www.ebay.com/itm/Black-Arrow-Prospero-X-1-Asic-Miner-100Gh-s-Bitcoin-Miner-/131132416933?pt=US_Virtual_Currency&hash=item1e8819e3a5

fivejonnyfive

sr. member

Activity: 294

Merit: 250

Quote from: Craige288 on May 15, 2014, 07:01:31 AM

I just don't understand why a company would treat customers like this. Surely you would understand that it isn't good for business and that your name/brand is going to suffer badly unless you turn this around right now, give us some good news and stick to your promise! For once !!

I don't think there's intentional malice on their part. They aren't sitting around watching the forums laughing as the pre-orderers squirm. I'd imagine they are trying to ship a product.

However late they are, however more late we think they're going to be, however bad the ROI is, and however better the compensation is I feel like at this point we just have to see what happens when they ship. More of the same complaints is just adding to the noise.

MoreBloodWine

legendary

Activity: 1064

Merit: 1001

One bit of good news, I like david from BA, he's never really steered me wrong... on an unrelated note for the reason I contacted him. He did tell me he'd briefly "his word" look in to the unprofessional, sell it yourself comment made to a member here.

MoreBloodWine

legendary

Activity: 1064

Merit: 1001

Quote from: ?? on ??

Quote from: y_boonstra on May 15, 2014, 04:36:29 AM

LOL,

its a realy shame the reply like that "sell yourself" thats realy unprofessional imo

That's total shit.

Seriously BA you're making yourself look like scum with this kind of "customer service"

I woulda liked this better with assy mcgee, seems like a better fit.

zurg

hero member

Activity: 826

Merit: 500

Crypto Investor ;) @ Farmed Account Hunter

Quote from: MoreBloodWine on May 15, 2014, 12:32:04 AM

I think I'm gonna puke !

02/07/2014 - 05/14/2014 - 2600Gh/s - BTC 27.8429

(Pre comp figures @ 1 x3 & 6 x1's)

So ya, F all the people saying don't cry about compensation because BA doesn't owe us anything beyond what we paid for.

Kiss my fat a$$ !

The initial delivery date should have been 2/24, not 2/7

02/24/2014 - 05/15/2014 - 4Th = 30.9201 BTC (my loss from 2 X3's)

Another thing that calculator doesn't account for is how much BA would have pumped out in hardware which would increase difficulty and lessen the profits.
So with all those roughly accounted for, I am guesstimating about 25BTC profit loss for my investment. Sad

mazedk

sr. member

Activity: 457

Merit: 250

Im pretty sure they can get away with it in china. And that the chinese gov would just laugh at some german lawyer who came and wanted to sue someone in china for delayed delivery.

btcminer84

full member

Activity: 210

Merit: 100

In Germany it is a crime, what Black Arrow does. It is called "Vorschussbetrug" oder "Vorkassebetrug".
http://www.dict.cc/deutsch-englisch/Vorkassebetrug.html (advance fee fraud)

y_boonstra

sr. member

Activity: 374

Merit: 250

Quote from: btcminer84 on May 15, 2014, 05:36:47 AM

@ blackarrow, please be fair and refund me. What is that kind of customer support? I will not wait one day or more.
The game is over and I just want my money back.

+1

Your unit aint produced yet, let alone shipped.
Your entitled to a refund, they are more than 3 months to late

btcminer84

full member

Activity: 210

Merit: 100

@ blackarrow, please be fair and refund me. What is that kind of customer support? I will not wait one day or more.
The game is over and I just want my money back.

btcminer84

full member

Activity: 210

Merit: 100

Quote from: quantguy on May 15, 2014, 04:55:51 AM

Quote from: btcminer84 on May 15, 2014, 04:04:42 AM

They told me this after my refund request tonight and only here the blackarrow in this forum. No real proof is possible.

So you did your refund request somewhat recently?

Yes, tonight (GMT +0).

quantguy

newbie

Activity: 16

Merit: 0

Quote from: btcminer84 on May 15, 2014, 04:04:42 AM

They told me this after my refund request tonight and only here the blackarrow in this forum. No real proof is possible.

So you did your refund request somewhat recently?

Topic: Black Arrow 28nm 100Ghash Bitcoin ASIC from $0.49/GH/s - page 187. (Read 787053 times)