We're working on putting together a knowledge base to try to answer questions. The idea is that the answers will be posted so that it will cut down on the amount of questions we're receiving. Fewer questions for us to answer means faster processing.
Anyway, if you want anything added here:
https://www.blackarrowsoftware.com/support/index.php?/Knowledgebase/List
please let me know.
Thanks!
Topic: Black Arrow 28nm 100Ghash Bitcoin ASIC from $0.49/GH/s - page 345. (Read 787066 times)
I understand where you're coming from. We'd really like to automate the entire setup. What it boils down to is that we are made up mainly of engineers. Sure, we could work on the site and automating the setup but that would pull time away from miner production. We're a small outfit and we'd like to keep it that way to keep costs down.
As I said, I see your point. We are planning on improving things but there's lots to do and not a lot of time to do it. I hope this explains the situation we're in.
Hi, at least pick a btc processor or exchange that doesn't make your units priced higher in btc than in dollars, than at other exchanges like mtgox or bitcoin.de. Paying through btc-e is $1342 higher on a $9903 order, almost 14%. As I said, I see your point. We are planning on improving things but there's lots to do and not a lot of time to do it. I hope this explains the situation we're in.
I actually pre-ordered a Prospero X-1, received the btc address to pay, chickened out and canceled.
Indeed, BFL screwed people's confidence on pre-orders, and there are plenty schedule miscalculations, not to say scams.
That prospero x1 is very tempting though...
Indeed, BFL screwed people's confidence on pre-orders, and there are plenty schedule miscalculations, not to say scams.
That prospero x1 is very tempting though...
Black Arrow announces their first resellers within US
More details here:
http://www.blackarrowsoftware.com/store/usa-reseller.html
Exist there a reseller in europe? or something planed?More details here:
http://www.blackarrowsoftware.com/store/usa-reseller.html
I agree we need a European reseller so we can avoid the customs hassle/costs.
Looks a lot more promising now we've seen some photos of actual stuff going on at the factory but no photos of a prototype still means it's far, far away from production.
Just want to confirm guys, Black Arrow Matt is who he says he is 
...but who are you?
I should probably have wrapped my reply in a
Just want to confirm guys, Black Arrow Matt is who he says he is
...but who are you?
Just want to confirm guys, Black Arrow Matt is who he says he is
...but who are you?
Just want to confirm guys, Black Arrow Matt is who he says he is
I think it's just a case of using the API on the exchanges to calculate a weighted (or otherwise) average for yourself. Maybe not such a small task, but it would be better to get it done, as it only a case of keeping up to date with any changes in the exchange API's to maintain the system. Then you can take the money at checkout, and the customer actually reliably knows how much they are paying.
See im a hardware guy, not software. I will pass your suggestion on to my web dev team tho... I hate calcing it my hand and a Automated system is what I want. Bitpay uses a similar scheme for their rates
https://bitpay.com/bitcoin-exchange-rates
and they have an API
https://bitpay.com/api/rates
Also, to address Carlton Banks, there is no conspiracy to maximize profits. 90% of our team is focusing on the engineering side of things to make sure we get this ready for Feb 2014. Our customer service team is trying to keep up with orders and questions as well as we can.
So, you're saying that waiting until after the order has been placed is the way to do this?
The BTC price moves fast, and Black Arrow price confirmation moves slow, and at an undefined pace of slowness. You also use the most undervalued exchange rate as your reference point. If that's not a way to maximise your money, I don't know how else best you could do it.
Other miner companies have always confirmed the amount in BTC to pay right at the same time the order is placed. Black Arrow are unique in dragging their feet when it comes to confirming the exchange rate (and hence the full price).
How is anyone supposed to make an informed decision about whether the potential profit margins are favourable, the picture is very blurry. And it seems that BTC is the best method for any miner manufacturer to accept payment, many banks will refuse to process wire transfers to BTC related companies in China. Strange way to do business in this market, for sure.
I understand where you're coming from. We'd really like to automate the entire setup. What it boils down to is that we are made up mainly of engineers. Sure, we could work on the site and automating the setup but that would pull time away from miner production. We're a small outfit and we'd like to keep it that way to keep costs down.
As I said, I see your point. We are planning on improving things but there's lots to do and not a lot of time to do it. I hope this explains the situation we're in.
I think it's just a case of using the API on the exchanges to calculate a weighted (or otherwise) average for yourself. Maybe not such a small task, but it would be better to get it done, as it only a case of keeping up to date with any changes in the exchange API's to maintain the system. Then you can take the money at checkout, and the customer actually reliably knows how much they are paying.
See im a hardware guy, not software. I will pass your suggestion on to my web dev team tho... I hate calcing it my hand and a Automated system is what I want. One thing to consider is that the exchange API's misbehave, there needs to be a way of mitigating for their misbehaviour, but not via means that misinterprets huge rapid price movements as something to be ignored. I think that using the right length of price average probably represents the best compromise, maybe using something as long as a 3-day average would smooth it out well.
Anyway, the message seems to be that Black Arrow should alter their super-slow BTC payments, as it's causing confusion and uncertainty amongst potential buyers.
Indeed. I know they are well aware of the problem - I spoke with them saturday about it. I will be sure to bring it up again.. because if they find a good solution I can "borrow it"
I think it's just a case of using the API on the exchanges to calculate a weighted (or otherwise) average for yourself. Maybe not such a small task, but it would be better to get it done, as it only a case of keeping up to date with any changes in the exchange API's to maintain the system. Then you can take the money at checkout, and the customer actually reliably knows how much they are paying.
See im a hardware guy, not software. I will pass your suggestion on to my web dev team tho... I hate calcing it my hand and a Automated system is what I want. One thing to consider is that the exchange API's misbehave, there needs to be a way of mitigating for their misbehaviour, but not via means that misinterprets huge rapid price movements as something to be ignored. I think that using the right length of price average probably represents the best compromise, maybe using something as long as a 3-day average would smooth it out well.
Anyway, the message seems to be that Black Arrow should alter their super-slow BTC payments, as it's causing confusion and uncertainty amongst potential buyers.
I agree that not all people will have problems with wire transfers. I still believe Black Arrow would be better to make BTC price totally transparent by taking the payment straight away. These decisions are already difficult to make, why make it even harder?
I know one of the big issues I know they have been having is being understaffed- To many tickets with too few people. As for using BTC-e, not sure why that was chosen, could be for money could be because thats the easiest exchange to get $ into via wire? Not sure, I only use CB or Local for all my BTC. I think it may actually be the worst place to get USD into, take a look at the Scam Accusations thread. This is said to be the reason that the BTC exchange rate is so low on btc-e, because there is low confidence that the USD wire will arrive in your btc-e account.
Out of interest, what satge of the proces do you take customer BTC on your site? As part of placing the order, or an indeterminate amount of days after placing the order? I suspect the former, as this is the norm with all BTC webmerchants.
When my btc payment processor was working (bips.me) It would take the weighted average at checkout. After its clusterfucking last week, I have had to switch to manual till my new webstore (with native BTC) is finished. I try to email the customer within minutes of placing the order with the current rate, but I have to sleep. The easiest thing to do is just offer refunds- if they dont like the swing or the waiting for manual, they always have the option of emailed me to cancel and refund their order, no hard feelings.
Im open to suggestions on how to do this better... But as far as I know without an automatic processor, by hand is the only way.
Interesting about BTC-e... Ill have to look more into it (Again, never used it)
I think it's just a case of using the API on the exchanges to calculate a weighted (or otherwise) average for yourself. Maybe not such a small task, but it would be better to get it done, as it only a case of keeping up to date with any changes in the exchange API's to maintain the system. Then you can take the money at checkout, and the customer actually reliably knows how much they are paying.
I agree that not all people will have problems with wire transfers. I still believe Black Arrow would be better to make BTC price totally transparent by taking the payment straight away. These decisions are already difficult to make, why make it even harder?
I know one of the big issues I know they have been having is being understaffed- To many tickets with too few people. As for using BTC-e, not sure why that was chosen, could be for money could be because thats the easiest exchange to get $ into via wire? Not sure, I only use CB or Local for all my BTC. I think it may actually be the worst place to get USD into, take a look at the Scam Accusations thread. This is said to be the reason that the BTC exchange rate is so low on btc-e, because there is low confidence that the USD wire will arrive in your btc-e account.
Out of interest, what satge of the proces do you take customer BTC on your site? As part of placing the order, or an indeterminate amount of days after placing the order? I suspect the former, as this is the norm with all BTC webmerchants.
When my btc payment processor was working (bips.me) It would take the weighted average at checkout. After its clusterfucking last week, I have had to switch to manual till my new webstore (with native BTC) is finished. I try to email the customer within minutes of placing the order with the current rate, but I have to sleep. The easiest thing to do is just offer refunds- if they dont like the swing or the waiting for manual, they always have the option of emailed me to cancel and refund their order, no hard feelings.
Im open to suggestions on how to do this better... But as far as I know without an automatic processor, by hand is the only way.
Interesting about BTC-e... Ill have to look more into it (Again, never used it)
I think it's just a case of using the API on the exchanges to calculate a weighted (or otherwise) average for yourself. Maybe not such a small task, but it would be better to get it done, as it only a case of keeping up to date with any changes in the exchange API's to maintain the system. Then you can take the money at checkout, and the customer actually reliably knows how much they are paying.
I agree that not all people will have problems with wire transfers. I still believe Black Arrow would be better to make BTC price totally transparent by taking the payment straight away. These decisions are already difficult to make, why make it even harder?
I know one of the big issues I know they have been having is being understaffed- To many tickets with too few people. As for using BTC-e, not sure why that was chosen, could be for money could be because thats the easiest exchange to get $ into via wire? Not sure, I only use CB or Local for all my BTC. I think it may actually be the worst place to get USD into, take a look at the Scam Accusations thread. This is said to be the reason that the BTC exchange rate is so low on btc-e, because there is low confidence that the USD wire will arrive in your btc-e account.
Out of interest, what satge of the proces do you take customer BTC on your site? As part of placing the order, or an indeterminate amount of days after placing the order? I suspect the former, as this is the norm with all BTC webmerchants.
When my btc payment processor was working (bips.me) It would take the weighted average at checkout. After its clusterfucking last week, I have had to switch to manual till my new webstore (with native BTC) is finished. I try to email the customer within minutes of placing the order with the current rate, but I have to sleep. The easiest thing to do is just offer refunds- if they dont like the swing or the waiting for manual, they always have the option of emailed me to cancel and refund their order, no hard feelings.
Im open to suggestions on how to do this better... But as far as I know without an automatic processor, by hand is the only way.
Interesting about BTC-e... Ill have to look more into it (Again, never used it)
I agree that not all people will have problems with wire transfers. I still believe Black Arrow would be better to make BTC price totally transparent by taking the payment straight away. These decisions are already difficult to make, why make it even harder?
I know one of the big issues I know they have been having is being understaffed- To many tickets with too few people. As for using BTC-e, not sure why that was chosen, could be for money could be because thats the easiest exchange to get $ into via wire? Not sure, I only use CB or Local for all my BTC. I think it may actually be the worst place to get USD into, take a look at the Scam Accusations thread. This is said to be the reason that the BTC exchange rate is so low on btc-e, because there is low confidence that the USD wire will arrive in your btc-e account.
Out of interest, what stage of the process do you take customer BTC on your site? As part of placing the order, or an indeterminate amount of days after placing the order? I suspect the former, as this is the norm with all BTC webmerchants.
And it seems that BTC is the best method for any miner manufacturer to accept payment, many banks will refuse to process wire transfers to BTC related companies in China. Strange way to do business in this market, for sure.
I used a money transfer service (TransferWise), and converted my local currency to HKD. It was easy.
I agree that not all people will have problems with wire transfers. I still believe Black Arrow would be better to make BTC price totally transparent by taking the payment straight away. These decisions are already difficult to make, why make it even harder?
And it seems that BTC is the best method for any miner manufacturer to accept payment, many banks will refuse to process wire transfers to BTC related companies in China. Strange way to do business in this market, for sure.
I used a money transfer service (TransferWise), and converted my local currency to HKD. It was easy.
I agree that not all people will have problems with wire transfers. I still believe Black Arrow would be better to make BTC price totally transparent by taking the payment straight away. These decisions are already difficult to make, why make it even harder?
And it seems that BTC is the best method for any miner manufacturer to accept payment, many banks will refuse to process wire transfers to BTC related companies in China. Strange way to do business in this market, for sure.
I used a money transfer service (TransferWise), and converted my local currency to HKD. It was easy.
Hi Matt, good to see someone responding here.
I placed an order yesterday, but the Bank Account details are missing on the invoice, could you take a look at ticket #QXC-793-75666?
I placed an order yesterday, but the Bank Account details are missing on the invoice, could you take a look at ticket #QXC-793-75666?
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