Topic: Blackjack.fun |Up To 80% RakeBack |SLOTS|SPORTS|ESPORTS| JACK Token - page 22. (Read 44532 times)

They already have a dedicated support team if you will try to solve their live support. They recently experienced an increase of participants compared before which might be the signal to improve their support by adding more staff that will attend all the caoncerns. Admin aria is very quick to response as customer support. What @zuzie trying to express here is their technical support that will work immediately on all of the technical concern which a customer support can’t handle.

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I’m trying to browse the casino since yesterday after I post here using an ios device but the site is very slow to load. Does anyone here can play on the casino right now?

I agree with you. They definitely need to add a dedicated customer support team. The current situation is not sustainable. There should always be someone available to answer customer questions. This way, it can't lead to long wait times for customers and won't lead to frustration when customers don't get the help they need quickly.

A dedicated customer support team would be able to provide faster and more reliable support to customers. This would make a more attractive option for players, and it would help the site to grow.

To be honest, blackjack.fun lacks a team to handle all the questions we know it since 2 years ago then they provide live support to solve it
But in fact there is no special team on duty there, we know there is Aria as the admin there but he's part of the development team which doubles as customer support
even though they provide more social media it will be useless if they don't add a special team there, problems like these can hinder the growth of blackjack.fun.

Our customer support telegram is:

@bjaria
@Blackjack_fun

And our Telegram group is: https://t.me/Blackjack_fun_VIP

I confirm that the live support feature is now working since I can manage to call a representative when I try this feature. This is not available the last time I want to ask some inquiry to the admin related to the game.


When did you announce the telegram channel? The information is not available to the website. Only discord, facebook and instagram is available on the social media links on the bottom part of the casino. Can you share here or update the telegram link on the website?

Fastest way to communicate with us is:

1. Site Live customer support.
2. Telegram 
3. Discord
4. Email

Bitcointalk we only check form time to time.

I had made a post about it in the forum with a hope that you would look into it. Then I sent a message to the email support on 29th July as you weren't active in the forum. Unfortunately, the email support hasn't replied to my message yet. efialtis also said that he hasn't heard anything back despite sending emails. I'm wondering why the email support is ignoring some of us if they are answering mails!

Finally,Something big coming again in the casino and I hope this is related to the VIP program or improvement of house games. As a player of your original Blackjack for a long time, I relly like the previous version that gives a special power on the game once the gauge was full like peeking the dealers both card.

Btw the username is nor shorena but rather shoreno. Shorena is a popular legendary member in the forum that already not active.

Hello guy´s.

Thank you all for staying with Blackjack.fun!
I quickly read all the messages here.

And yes, we are doing great. A lot of hard work but we are growing for sure. Community is much bigger and we see some new traffic records.
Regarding customer support, we have a active customer support on the site.  We are answering mails ([email protected]), Discord, Telegram. Bitcointalk forum is not our customer support channel. License validator link was working before. We fix it with next Front-End update. Regarding chat spam, this is actually ment to be like that. We sacrificed our chat for promotions and opening another chat for real players with reputation. So this will not be accessable for everyone.

Regarding 2fa case. Hey you have alt accounts, you wrote us from email what was not connected to our platform (later you managed to access to your original email). It is not just olny behind us.

And hey efialtis,
Long time no see. Good to hear for you! You have our telegram for instant communication. I dont see any of your emails. Would love to have a chat with you.

shorena
Regarding 2fa case. Hey you have alt accounts, you wrote us from email what was not connected to our platform (later you managed to access to your original email). It has been not just olny behind us.
Contact LIVE customer support. BT is not customer support.


And guy´s. A little heads up.
We have been working on something very big. On something what we started already back in 2018.  On something what will be our biggest achievement ever. On something what will make a revolution in the industy.

We will tell you more when we get closer to lauch date.

AH you mentioned something really important and I confirm, withdrawals are back to auto, but this could be related to the amount as my last big one was still manual.

And yes, I think the VIP implementation can wait, site needs to fix basic things for all users first. Personally us old VIPs are already used to it, I prefer good basic support and information system as we still find out things like this from forum and chat.

They are planning to make their live support feature exclusive to their high roller when their VIP was implemented which is still not working until now. I just hope that they keep the love support active before the VIP program was implemented so that players will not be blinded when there’s a problem encountered.

I have no problem too on deposit and withdrawal on all of the currency compared before. They also remove their manual withdrawal feature since I can withdraw instantly on Bitcoin last week wehn I play. This is the good thing they made before they remove live support.

Hmm, very strange that so many of you have not managed to get any response from support when clearly the site is moving and progressing. Withdrawals still being processed from my end. Still even earning and withdrawing interest!

What I have done right now is try to get attention fir your cases, especially shorena and efialtis, I think the removal of Live Support was a bad idea. Best wishes everyone.

I haven`t heard back from them in months (have been emailing)...

Maybe they are busy with the development and updates of the site. The user (shoreno) has also sent emails to the support, but there was no solution for him as the support didn't replied or helped him to resolve the issue. OP is ignoring the queries here, also the support team isn't giving any response. I have asked about their license validator link two weeks ago and sent them an email too. But they haven't replied to me, and they haven't updated the validator link on the site.

Sadly, the removal of live support feature makes the connection to the support harder than before. Admin Aria was very helpful to all my query but now a simple bug inquiry too on my side is very hard to convey with the team.

Do you try discord? Can your post here your blackjack.fun username so that we can help you to notify admin once they are online on chat box. How much money still stuck on your balance?

I'm not sure if the rep from blackjack.fun saw your message. They were active on the forum a few days ago, but it seems like they haven't acknowledged your request yet. I get that account recovery with failed 2FA can be tough. They need to make sure it's a legit request, which likely takes time. Why didn't you save your 2FA backup key though?

Still, it would be nice if they could at least respond to your question. I wouldn't give up just yet if I were you. Wait until you hear back from their support.

thank's for the support peeps. just want to say that my account is still inaccesible and the blackjack.fun team haven't responded yet on my last email.



feel like giving up now.  urgh

Thanks to this info. My mind is alread mixed with the bonus info by different casino I’m playing.


I was about to play today to find out if blackjack house game is already fixed on my side but I decided to skip after seeing no bonus on my balance. I’m skeptical to play the evolution gaming blackjack because it’s very hard to sit on 5$ minimum bet  table due to limited table. My on,y way to enjoy this rake is by playing blackjack house game or risk playing on high minimum be table game.

Is the boost on for multiple bets still active on sportsbet. I rarely visit that part of the casino due to slow loading of odds.

7 days exactly from the time the bonus hits your account. I stopped playing my bonus for a while now while waiting for my luck to change in sports, or waiting fir suitable competition

Really I hope your BJF situation changes because it's awful to play on slow speeds. Is it faster with mobile data have you tried that? Sometimes it's a device / setting thing.

Anybody remember here how long does bonus accumulated from rakback/torunament expires? I remember earning 5$ on my bonus balance last week and now it’s already gone when I was about to claim it? I thought the bonus life span is 14 days or 2 weeks because I don’t see the expiration countdown few days ago while my bonus is still available.