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Topic: Blackjack.fun |Up To 80% RakeBack |SLOTS|SPORTS|ESPORTS| JACK Token - page 30. (Read 44532 times)

jr. member
Activity: 52
Merit: 1
Is there a representative of blackjack.fun I can dm? I was asked for KYC when I tried to withdraw and I sent all the required documents. Now when I try to access the website, I only get this message :

''Your information has been successfully sent. Please wait while one of our admins verifies the data. We will reach out as soon as possible.''

It has been 7 days now. A bit concerning as I'm not allowed to access my account on the website, see my remaining balance or transactions/bets made, only this message appears. Usually when you are asked for KYC, you are still allowed to place bets and see your account activity, this is the first time I see this ever on a bookmaker.



Does your concern already addressed because I can chat the admin for you to get update about your concern since I’m playing on the casino every other day. I ‘m enjoying my conversation with admin Aria since she is very helpful to all my concerns regarding the casino. I think she can help you to speed up the process because my KYC verification process less days than yours when I bring my concern to her.

Seriously speaking, The increase of user having KYC problem here in the forum is growing rapidly.

I sent you a dm with my username, if it's possible to ask for me it would be very appreciated!
legendary
Activity: 2422
Merit: 1083
Leading Crypto Sports Betting & Casino Platform
Does your concern already addressed because I can chat the admin for you to get update about your concern since I’m playing on the casino every other day. I ‘m enjoying my conversation with admin Aria since she is very helpful to all my concerns regarding the casino. I think she can help you to speed up the process because my KYC verification process less days than yours when I bring my concern to her.

Seriously speaking, The increase of user having KYC problem here in the forum is growing rapidly.

A problem like this has been around for a long time they always need more time when processing KYC even players like @xGennady experienced it last year
it cannot be denied that it is one of the weaknesses in blackjack.fun but usually they are fair and transparency can still be relied upon here
and admin Aria is actually not the main support team he only has access to the main support team so that sometimes he helps to deliver a complaint ticket.

Yep. But since she has contact with the main devs, The process might speed up since he will update the devs about the urgency of the said issue. I report a lot of pending withdrawals and my very own KYC to her. All solved right after I passed it to her which means her presence has an impact at all since she is working with the devs. Unless its weekends which typically the devs are offline.
And I think a serious business should have a dev team that is online even on weekends, I believe a gambling company as big as blackjack should have much more than 1 or 2 devs, they could do a shifting mostly on weekend where one dev could be online for some time, then leave and another dev replace him or her, this ways, customers would not have to be stranded and frustrated about dev not solving their problems..

Most gamblers are active during weekends since there is no. Going work and every body is at home, weekend should be the time devs spend the most time online so they don't come on Monday to meet a sack load of opened support tickets.
hero member
Activity: 2716
Merit: 698
Dimon69
Does your concern already addressed because I can chat the admin for you to get update about your concern since I’m playing on the casino every other day. I ‘m enjoying my conversation with admin Aria since she is very helpful to all my concerns regarding the casino. I think she can help you to speed up the process because my KYC verification process less days than yours when I bring my concern to her.

Seriously speaking, The increase of user having KYC problem here in the forum is growing rapidly.

A problem like this has been around for a long time they always need more time when processing KYC even players like @xGennady experienced it last year
it cannot be denied that it is one of the weaknesses in blackjack.fun but usually they are fair and transparency can still be relied upon here
and admin Aria is actually not the main support team he only has access to the main support team so that sometimes he helps to deliver a complaint ticket.

Yep. But since she has contact with the main devs, The process might speed up since he will update the devs about the urgency of the said issue. I report a lot of pending withdrawals and my very own KYC to her. All solved right after I passed it to her which means her presence has an impact at all since she is working with the devs. Unless its weekends which typically the devs are offline.
legendary
Activity: 2884
Merit: 1117
I feel like 7 days is not really starting to be concerning just yet, but I also do understand that if someone did nothing wrong, not being able to withdraw your own money for over a week must feel terrible, so that is why I understand both sides.

It's both normal for it to take that long because blackjack.fun must have so much to check and each person may not be right on the top of the list, when you apply and send your information it may take a while for your turn to come, sure it is maybe 1-2 hour job normally, but you are not their only job, so I get why it takes 7 days as well. Understanding both sides at the same time, I can only say that I hope it will be fixed very soon and the problem will not continue for too long neither.
sr. member
Activity: 1470
Merit: 256
Does your concern already addressed because I can chat the admin for you to get update about your concern since I’m playing on the casino every other day. I ‘m enjoying my conversation with admin Aria since she is very helpful to all my concerns regarding the casino. I think she can help you to speed up the process because my KYC verification process less days than yours when I bring my concern to her.

Seriously speaking, The increase of user having KYC problem here in the forum is growing rapidly.

A problem like this has been around for a long time they always need more time when processing KYC even players like @xGennady experienced it last year
it cannot be denied that it is one of the weaknesses in blackjack.fun but usually they are fair and transparency can still be relied upon here
and admin Aria is actually not the main support team he only has access to the main support team so that sometimes he helps to deliver a complaint ticket.
newbie
Activity: 9
Merit: 0
KYC normally take a week or 2....

 Cheesy

I'm still waiting... maybe it's a year or two after all
hero member
Activity: 2716
Merit: 698
Dimon69
Is there a representative of blackjack.fun I can dm? I was asked for KYC when I tried to withdraw and I sent all the required documents. Now when I try to access the website, I only get this message :

''Your information has been successfully sent. Please wait while one of our admins verifies the data. We will reach out as soon as possible.''

It has been 7 days now. A bit concerning as I'm not allowed to access my account on the website, see my remaining balance or transactions/bets made, only this message appears. Usually when you are asked for KYC, you are still allowed to place bets and see your account activity, this is the first time I see this ever on a bookmaker.



Does your concern already addressed because I can chat the admin for you to get update about your concern since I’m playing on the casino every other day. I ‘m enjoying my conversation with admin Aria since she is very helpful to all my concerns regarding the casino. I think she can help you to speed up the process because my KYC verification process less days than yours when I bring my concern to her.

Seriously speaking, The increase of user having KYC problem here in the forum is growing rapidly.
copper member
Activity: 2800
Merit: 1179
Leading Crypto Sports Betting & Casino Platform
Is there a representative of blackjack.fun I can dm? I was asked for KYC when I tried to withdraw and I sent all the required documents. Now when I try to access the website, I only get this message :

''Your information has been successfully sent. Please wait while one of our admins verifies the data. We will reach out as soon as possible.''

It has been 7 days now. A bit concerning as I'm not allowed to access my account on the website, see my remaining balance or transactions/bets made, only this message appears. Usually when you are asked for KYC, you are still allowed to place bets and see your account activity, this is the first time I see this ever on a bookmaker.



Create a support ticket on their discord channel https://discord.gg/JTPYPbq72m or email them for follow up on your KYC procedure @ [email protected].

KYC normally take a week or 2 based on my experience on doing same procedure. Being unable to access the access during the verification times is their standard procedure which many user including me request to be change long time ago to make sure user can use the chat during the process.

You should write your username here so that representative will take action quickly once they read your query because they are not active here 24/7.
hero member
Activity: 2884
Merit: 794
I am terrible at Fantasy Football!!!
Is there a representative of blackjack.fun I can dm? I was asked for KYC when I tried to withdraw and I sent all the required documents. Now when I try to access the website, I only get this message :

''Your information has been successfully sent. Please wait while one of our admins verifies the data. We will reach out as soon as possible.''

It has been 7 days now. A bit concerning as I'm not allowed to access my account on the website, see my remaining balance or transactions/bets made, only this message appears. Usually when you are asked for KYC, you are still allowed to place bets and see your account activity, this is the first time I see this ever on a bookmaker.


The OP of this thread was active just a few days ago so it would not take much time before they see your post and do something about it, however while a seven day period of not accessing your account is definitely long, there are some gambling websites that take longer than usual in order to do those procedures, so if when they answer you they still indicate that everything is fine then your only option at the time will be to wait until they finish this process.
jr. member
Activity: 52
Merit: 1
Is there a representative of blackjack.fun I can dm? I was asked for KYC when I tried to withdraw and I sent all the required documents. Now when I try to access the website, I only get this message :

''Your information has been successfully sent. Please wait while one of our admins verifies the data. We will reach out as soon as possible.''

It has been 7 days now. A bit concerning as I'm not allowed to access my account on the website, see my remaining balance or transactions/bets made, only this message appears. Usually when you are asked for KYC, you are still allowed to place bets and see your account activity, this is the first time I see this ever on a bookmaker.

hero member
Activity: 2716
Merit: 698
Dimon69
I just find out that there’s already an expiration countdown counter on the casino located on top of the 70% rakeback banner. This counter is not visible the time when I earned my bonus. I have a question for those who still active on the casino.

Does all my bonus expired once the countdown end or just the part of bonus I get first then a second countdown will appear for the next bonus. I accumulate my bonuses in different day. Please enlighten me since I’m not updated anymore on the duration of bonuses. Still have 11$ bonus pending which I can easily claim with enough time but not with current time left.

After u got a bonus u have always 7 days time to complete it, if u dont complete it within 7 days the bonus is gone, the timer shows ur current bonus (your oldest bonus) after the time gone the bonus is also gone and then its depend when u got ur second oldest bonus it can be the same time or it can be days later, fact is that each bonus is always gone 7 days after the time when u got that bonus

Thanks a lot. This make sense why my whole bonus didn’t disappear when I play recently. Only a few dollars decrease and the rest is intact which I already claimed with my receipt session.

I notice too that countdown timer only appears when bonus is less than 24hrs to expired. I will take note on this for my future game.



Anyway only few players now active playing while old players that I know don’t play much today. I even get a reward today around 11$ from tournament and rakeback bonus.
hero member
Activity: 1120
Merit: 554
🇵🇭
There’s nothing wrong on inviting your friend through referral but having same IP address and some sort of similarities in the account pattern .....

When was it announced that several users from this gangster group were using the same IP address? I think I missed that somewhere.

If using same device doesn’t categorize as same IP address then I don’t what kind of connection you want to hear just to satisfy you. You can check previous post of blackjack.fun admin from here https://bitcointalksearch.org/topic/m.62266599 which I knew that you already read since you post right after that.

There’s nothing wrong on inviting your friend through referral but having same IP address and some sort of similarities in the account pattern .....

When was it announced that several users from this gangster group were using the same IP address? I think I missed that somewhere.
Like the comment part  you snipped said, I also personally believe that using the same IP address on several account shouldn't be much of a problem since there are several gamblers who make us of the cyber Cafe, where they offer internet access to several computers though or with the same ip address - so in this sense, account operational pattern is what should matter, and then also, to prove that one have no link what so ever with other accounts that are accessed from the same computer, such user should be able and ready to verify his or her identity when the casino request it.

If you browse more on the root of our discussion, I mention that not only same IP but same account activity and behavior which this group showing right now. Also the odds of user being on same computer shop and playing Blackjack.fun and claiming same bonus without knowing each other is very low.

I want to stop already here. But I’m leaving this once again. Same IP and Device are the only proof that casino can use to counter multi account abuser. KYC doesn’t prove much anything once this connection was already established since anyone can hire someone to do KYC for the money. Think as business owner. Will allow this thing on your business despite you have a digital proof?
legendary
Activity: 2674
Merit: 1226
Livecasino, 20% cashback, no fuss payouts.
tusandii can you stop quoting questions which have already been answered well? You don't even answer the question, so you're spamming the thread and burying the right answer. The point of this forum is to help people, not confuse them.

@dimonstration I can confirm xGennady's answer, as I found out myself too. Every single bonus has its own time expiry of 7 days. Of course if you win bonuses from 2 or more contests at the same time, all expire at the same time.

hero member
Activity: 2646
Merit: 686
I would appreciate it if someone could explain to me the purpose of referrals if friends are not allowed to play the same promotion at the casino simultaneously. Are referred people automatically labeled as a "group," gangsters, organized abusers?

There’s nothing wrong on inviting your friend through referral but having same IP address and some sort of similarities in the account pattern doesn’t categorized as friends since it a digital evidence of having a multiple account. You should read the terms if you are sincerely playing with friends to avoid such kind of trouble on multiple account which the casino is very strict due to their bonus.

There’s a lot of abuser in the past that do the same as yours that abused a certain game on the casino and manage to withdraw profits. Your action same with other account involves shows like you are in group as you already admit that you refer them therefore you are really what the representative describing. It’s normal that you are tagged as abusers if you benefits on same bonus, same game using same IP. What kind of excuse can you use to erase that thinking against you and your “friends”.?
Sure as sunrise, multiple casino accounts from the same IP address will make you squint suspiciously. But, hold your horses! What about those blissful, innocent scenarios where folks, like dorm buddies or the Brady Bunch, are just jazzing up their evenings with a little online casino razzle-dazzle? Talk about a brain-teaser!

Yes, we've got to keep our eyes peeled for those crafty rule-benders from the past. But let's not throw a net of suspicion over every case that smells remotely fishy. Maybe we need to jazz things up a little – how about a slicker system to tell the black sheep from the white? Picture this: a high-tech mix of location sleuthing and biometric auth?

Now, let's swivel our spotlight to the big screen of communication. Could the problem be that the fine print wasn't as clear as crystal ball predictions? Do casinos need to drop the lawyer lingo and speak plain Jane? What if our dear players were just innocently out of the loop, and not on a rule-breaking spree?

Then how do you proposed to investigate whether they are telling the truth or not for having bros instead of multiple account despite the fact of connection with IP? KYC? Nah, This will make abuser purchased random KYC from other people that willing to be paid.

The chance of your assumption being correct is being slim compared to the damage that in be done if someone abused the casino bonus and use your excuse every time they are busted. I pointed out already the ToS about the strict warning on multiple account. If you read that carefully, You will be cautious on letting someone in your family to be involved on same casino due to this bold warning.

Innocent or not. There’s a bunch of this scenario that abusers use this excuse to getaway. You can visit scam accusation for same issue and count a casino that allowed this kind of excuse. I know you are trying to be fair be think exactly what’s gonna be the impact in bigger picture if this excuse was accepted by the casino.

@AbuBhakar no casino should allow this because it’ll set an bad precedent which will allow many scammer’s to use this plea and get away by scamming the casino. Furthermore I understand some user’s may actually be innocent but why in the world were these user’s using a common IP why not use their own IP and avoid this unnecessary scenario and thus I completely support the casino's in their decision to block these user’s.
jr. member
Activity: 463
Merit: 4
I just find out that there’s already an expiration countdown counter on the casino located on top of the 70% rakeback banner. This counter is not visible the time when I earned my bonus. I have a question for those who still active on the casino.

Does all my bonus expired once the countdown end or just the part of bonus I get first then a second countdown will appear for the next bonus. I accumulate my bonuses in different day. Please enlighten me since I’m not updated anymore on the duration of bonuses. Still have 11$ bonus pending which I can easily claim with enough time but not with current time left.

After u got a bonus u have always 7 days time to complete it, if u dont complete it within 7 days the bonus is gone, the timer shows ur current bonus (your oldest bonus) after the time gone the bonus is also gone and then its depend when u got ur second oldest bonus it can be the same time or it can be days later, fact is that each bonus is always gone 7 days after the time when u got that bonus
legendary
Activity: 2422
Merit: 1083
Leading Crypto Sports Betting & Casino Platform
There’s nothing wrong on inviting your friend through referral but having same IP address and some sort of similarities in the account pattern .....

When was it announced that several users from this gangster group were using the same IP address? I think I missed that somewhere.
Like the comment part  you snipped said, I also personally believe that using the same IP address on several account shouldn't be much of a problem since there are several gamblers who make us of the cyber Cafe, where they offer internet access to several computers though or with the same ip address - so in this sense, account operational pattern is what should matter, and then also, to prove that one have no link what so ever with other accounts that are accessed from the same computer, such user should be able and ready to verify his or her identity when the casino request it.
hero member
Activity: 2716
Merit: 698
Dimon69
I just find out that there’s already an expiration countdown counter on the casino located on top of the 70% rakeback banner. This counter is not visible the time when I earned my bonus. I have a question for those who still active on the casino.

Does all my bonus expired once the countdown end or just the part of bonus I get first then a second countdown will appear for the next bonus. I accumulate my bonuses in different day. Please enlighten me since I’m not updated anymore on the duration of bonuses. Still have 11$ bonus pending which I can easily claim with enough time but not with current time left.
member
Activity: 60
Merit: 7
There’s nothing wrong on inviting your friend through referral but having same IP address and some sort of similarities in the account pattern .....

When was it announced that several users from this gangster group were using the same IP address? I think I missed that somewhere.
hero member
Activity: 1120
Merit: 554
🇵🇭
I would appreciate it if someone could explain to me the purpose of referrals if friends are not allowed to play the same promotion at the casino simultaneously. Are referred people automatically labeled as a "group," gangsters, organized abusers?

There’s nothing wrong on inviting your friend through referral but having same IP address and some sort of similarities in the account pattern doesn’t categorized as friends since it a digital evidence of having a multiple account. You should read the terms if you are sincerely playing with friends to avoid such kind of trouble on multiple account which the casino is very strict due to their bonus.

There’s a lot of abuser in the past that do the same as yours that abused a certain game on the casino and manage to withdraw profits. Your action same with other account involves shows like you are in group as you already admit that you refer them therefore you are really what the representative describing. It’s normal that you are tagged as abusers if you benefits on same bonus, same game using same IP. What kind of excuse can you use to erase that thinking against you and your “friends”.?
Sure as sunrise, multiple casino accounts from the same IP address will make you squint suspiciously. But, hold your horses! What about those blissful, innocent scenarios where folks, like dorm buddies or the Brady Bunch, are just jazzing up their evenings with a little online casino razzle-dazzle? Talk about a brain-teaser!

Yes, we've got to keep our eyes peeled for those crafty rule-benders from the past. But let's not throw a net of suspicion over every case that smells remotely fishy. Maybe we need to jazz things up a little – how about a slicker system to tell the black sheep from the white? Picture this: a high-tech mix of location sleuthing and biometric auth?

Now, let's swivel our spotlight to the big screen of communication. Could the problem be that the fine print wasn't as clear as crystal ball predictions? Do casinos need to drop the lawyer lingo and speak plain Jane? What if our dear players were just innocently out of the loop, and not on a rule-breaking spree?

Then how do you proposed to investigate whether they are telling the truth or not for having bros instead of multiple account despite the fact of connection with IP? KYC? Nah, This will make abuser purchased random KYC from other people that willing to be paid.

The chance of your assumption being correct is being slim compared to the damage that in be done if someone abused the casino bonus and use your excuse every time they are busted. I pointed out already the ToS about the strict warning on multiple account. If you read that carefully, You will be cautious on letting someone in your family to be involved on same casino due to this bold warning.

Innocent or not. There’s a bunch of this scenario that abusers use this excuse to getaway. You can visit scam accusation for same issue and count a casino that allowed this kind of excuse. I know you are trying to be fair be think exactly what’s gonna be the impact in bigger picture if this excuse was accepted by the casino.
legendary
Activity: 1946
Merit: 1100
Leading Crypto Sports Betting & Casino Platform
I would appreciate it if someone could explain to me the purpose of referrals if friends are not allowed to play the same promotion at the casino simultaneously. Are referred people automatically labeled as a "group," gangsters, organized abusers?

There’s nothing wrong on inviting your friend through referral but having same IP address and some sort of similarities in the account pattern doesn’t categorized as friends since it a digital evidence of having a multiple account. You should read the terms if you are sincerely playing with friends to avoid such kind of trouble on multiple account which the casino is very strict due to their bonus.

There’s a lot of abuser in the past that do the same as yours that abused a certain game on the casino and manage to withdraw profits. Your action same with other account involves shows like you are in group as you already admit that you refer them therefore you are really what the representative describing. It’s normal that you are tagged as abusers if you benefits on same bonus, same game using same IP. What kind of excuse can you use to erase that thinking against you and your “friends”.?
Sure as sunrise, multiple casino accounts from the same IP address will make you squint suspiciously. But, hold your horses! What about those blissful, innocent scenarios where folks, like dorm buddies or the Brady Bunch, are just jazzing up their evenings with a little online casino razzle-dazzle? Talk about a brain-teaser!

Yes, we've got to keep our eyes peeled for those crafty rule-benders from the past. But let's not throw a net of suspicion over every case that smells remotely fishy. Maybe we need to jazz things up a little – how about a slicker system to tell the black sheep from the white? Picture this: a high-tech mix of location sleuthing and biometric auth?

Now, let's swivel our spotlight to the big screen of communication. Could the problem be that the fine print wasn't as clear as crystal ball predictions? Do casinos need to drop the lawyer lingo and speak plain Jane? What if our dear players were just innocently out of the loop, and not on a rule-breaking spree?
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