I just had a chat with admin Aria in the live support box. She asked for my basic information, then she told me that she cannot see any record of the bonus in my bonus wallet. But she has already sent a message to the Administrator for further investigation, and that she will send me an email in a few days. It's probably just there. How can such things be gone.
So this is not the first time, last week me and @SweetL0u lost bonus balance the cause is because the Blackjack.fun team is updating the system
balance will back to normal if you contact support but this time it looks weird they can't track your bonus history
what about users who don't notice it, it will be lost for nothing.
I'm not worried about that, they have a database. Plus it's just a small bonus. If perhaps it was more than $1,000, I would keep calling admin Aria everyday in the live support box. Haha.
Plus I checked the UI for where the free spins are stored in the bonus wallet. I don't see free spins accumulated from actual gambling in the casino. Does this mean that free spins from actual playing are not stored in the bonus wallet, and the wins received from them will go directly to the user's balance?
About this, I recently open new account and try to play some games and accumulate some spin. That counter didn’t update all my accumulated free spin but I can claim it directly when opening the Digdigdigger slot. Try to play the slot check if your free spin is still there. I claim multiple rewards every hour but I never saw that bonus counter update my free spin available on my account even though I have valid free spin when visiting the game.
I’m not sure if other user has an update bonus spin count in there but I’m sure that mine is always zero too just like yours even though I accumulate some free spin for that day.
I don't care for the free spins accumulated for free through voting, and talking in the chat-box.
OK, now we know that those free spins that come from actual play don't go to the bonus wallet. What happens if you win some mBTC with those free spins accumulated from actual play? Goes directly to your playing balance, or the bonus wallet?