We hope this email finds you well.
CONGRATULATIONS, you have received a free entry to "The BIG" Poker Tournament (Tournament id 2417) to take place on March 19th.
All you need to do is to BE READY TO PLAY the tournament you do not have to register or pay the entry fee
(Our Tournaments team will add your name to the tournament list)
The BIG tournament has a €2,500 guaranteed prize pool.
Don't miss your chance to take a piece of this prize pool.
I have seen this tournament every day of the week, a 20 euro buyin 2500 guaranteed, except last Sunday, it was 45 euro buyin 5000 guaranteed.
The e-mail states that I have won a ticket to The BIG on March 19th with €2,500 guaranteed. I have looked in the lobby all evening but there is no tournament called The BIG.
I have e-mailed support and they claim that the tournament has already ended. This is very strange, since I have seen the tournament every day for the last 2 weeks and it still would be running for another 3 hours from current time. Besides that, last week Sunday it was a bigger tournament, but the automated e-mail suggests it would be a regular 2500 guaranteed The BIG tournament.
Has anyone who plays on the new poker client seen this tournament The BIG today, on March the 19th? Because I'm quite sure it never even started today.
The tournament did not run yesterday because there weren't enough entrants. After talking to Mario, he set things straight with the support team and I got a ticket for today's tournament. Nicely fixed, thanks!