What a stupid answer they sent you! They should have been given you that trs ID right away!!
I bet they can't find it cause if there was one you would see it in your account.
I hope they will not let you wait another 4 days for their next reply.
now no one can say they offer a "good" support", they just don't
Topic: > BTC-E >>>dont send my dolor after 3 days ... dont answer to my tickets - page 2. (Read 1231 times)
May 18, 2017, 08:48:25 PM
May 17, 2017, 11:35:42 PM
finally i received a message of support after 4 days
but i didnt receive any dolor on my account yet
you can see my account status in this picture :
May 17, 2017, 11:11:46 PM
Had the same non respond problems with them too.
thanks for sharing your comment here
if they wont solve problem i start to publish this topic in all forum and all news site relation to coin
May 17, 2017, 06:04:36 PM
Had the same non respond problems with them too.
May 17, 2017, 12:13:07 PM
stewart2012 . They can have many problems with lot of users
example: (We are currently under ddos #btce) 16may
We should not rush to say that the site is scam
The site has a good reputation. It works for a long time
Avoid insulting support btc e . Or similar bad words
I hope the problems will be resolved soon
example: (We are currently under ddos #btce) 16may
We should not rush to say that the site is scam
The site has a good reputation. It works for a long time
Avoid insulting support btc e . Or similar bad words
I hope the problems will be resolved soon
same reputation was for cryptsy too . do you remember ?
any problem is not good excuse for not answering to tickets ....
anyway i hope i am wrong .
you just follow my topic you will discover the truth
May 17, 2017, 12:02:07 PM
stewart2012 . They can have many problems with lot of users
example: (We are currently under ddos #btce) 16may
We should not rush to say that the site is scam
The site has a good reputation. It works for a long time
Avoid insulting support btc e . Or similar bad words
I hope the problems will be resolved soon
example: (We are currently under ddos #btce) 16may
We should not rush to say that the site is scam
The site has a good reputation. It works for a long time
Avoid insulting support btc e . Or similar bad words
I hope the problems will be resolved soon
May 17, 2017, 11:44:48 AM
stewart2012
all site exchange have a problem In Deposit and withdrawal these last days
poloniex.com
btc-e.com
c-cex.com
all site exchange have a problem In Deposit and withdrawal these last days
poloniex.com
btc-e.com
c-cex.com
hello my friend . suppose you say true but why they not answer to tickets ?
they have already SCAM treats
May 17, 2017, 11:30:34 AM
May 17, 2017, 11:17:36 AM
stewart2012
all site exchange have a problem In Deposit and withdrawal these last days
poloniex.com
btc-e.com
c-cex.com
all site exchange have a problem In Deposit and withdrawal these last days
poloniex.com
btc-e.com
c-cex.com
May 17, 2017, 11:10:32 AM
today is 17 may 2017 and i still didnt receive any answer on my tickets ...
also they never reply messages on their twitter :
just refer to BTC-E twitter and see how many complain you see there :
https://twitter.com/btcecom
Have you trust to them still ?
also they never reply messages on their twitter :
just refer to BTC-E twitter and see how many complain you see there :
https://twitter.com/btcecom
Have you trust to them still ?
May 15, 2017, 10:47:14 PM
at the bottom of mine I have this where I replaced my case number with xxx-xxx-xxxxx:
Type: Issue
Status: Open
Priority: Normal
You can check the status of or update this ticket online at: https://support.btc-e1.com/index.php?/Tickets/Ticket/View/xxx-xxx-xxxxx
Kind regards,
BTC-e support
Int that url I pasted, try replacing xxx-xxx-xxxxx with the case numbers you have to see the current status of all of them
thank you my friend
today i see my ticket priority from Normal changed to Private .. i dont know whats the means ?
Type: Issue
Status: Open
Priority: Private
but no reply yet after 3day ... i just sure 100% they didnt send any fund to my OKPAY account still ...
I never satisfied of their support system ... also i see many members in this forum that closed their tickets without solve their problems .
May 15, 2017, 05:34:13 PM
After each of the new tickets you submitted you have received an email with a link to check the status. We are the status of your tickets?
Mine shows as "In Progress"
There's a "live support box" on the left but it shows offline as I type this. Wonder if it even turns online...
JUST received this in same 13 may :
reza shahbazi,
Thank you for contacting us. This is an automated response confirming the receipt of your ticket. Our team will get back to you as soon as possible. When replying, please make sure that the ticket ID is kept in the subject so that we can track your replies. The request will be processed within 24 hours.
Ticket ID: CWF-568-99262
Subject: i dodnt receive any dolor on my okpay account yet
Department: OKpay
Type: Issue
Status: Open
Priority: Normal
completely lie ... what means 24 hours if i created that ticket in 13 may and today is 15 may
yes you said true ... nobody see them online till now .
at the bottom of mine I have this where I replaced my case number with xxx-xxx-xxxxx:
Type: Issue
Status: Open
Priority: Normal
You can check the status of or update this ticket online at: https://support.btc-e1.com/index.php?/Tickets/Ticket/View/xxx-xxx-xxxxx
Kind regards,
BTC-e support
Int that url I pasted, try replacing xxx-xxx-xxxxx with the case numbers you have to see the current status of all of them
May 15, 2017, 12:47:10 PM
After each of the new tickets you submitted you have received an email with a link to check the status. We are the status of your tickets?
Mine shows as "In Progress"
There's a "live support box" on the left but it shows offline as I type this. Wonder if it even turns online...
JUST received this in same 13 may :
reza shahbazi,
Thank you for contacting us. This is an automated response confirming the receipt of your ticket. Our team will get back to you as soon as possible. When replying, please make sure that the ticket ID is kept in the subject so that we can track your replies. The request will be processed within 24 hours.
Ticket ID: CWF-568-99262
Subject: i dodnt receive any dolor on my okpay account yet
Department: OKpay
Type: Issue
Status: Open
Priority: Normal
completely lie ... what means 24 hours if i created that ticket in 13 may and today is 15 may
yes you said true ... nobody see them online till now .
May 15, 2017, 11:57:25 AM
so you received a reply within 1 days and i dont receive any reply after 3 days ...
really shit support . maybe if your problem was about withdraw you have a condition like me ...
After each of the new tickets you submitted you have received an email with a link to check the status. We are the status of your tickets?
Mine shows as "In Progress"
There's a "live support box" on the left but it shows offline as I type this. Wonder if it even turns online...
May 15, 2017, 10:04:25 AM
anybody can help me for give me BTC-E exchange site topic link ... maybe if i stick my topic there will be more effective
May 15, 2017, 08:45:34 AM
I made my ticket last evening, around 17:00 PM ( New York time ). The response was in my email this morning when I woke up.
so you received a reply within 1 days and i dont receive any reply after 3 days ...
really shit support . maybe if your problem was about withdraw you have a condition like me ...
May 15, 2017, 08:09:01 AM
not yet my friend ...
can i ask when you made your ticket ?
I made my ticket last evening, around 17:00 PM ( New York time ). The response was in my email this morning when I woke up.
May 15, 2017, 06:42:18 AM
this is answer from OKPAY SUPPORT :
Hello, thank you for contacting OKPAY Support!
Unfortunately, we cannot see any incoming transactions in your profile that wasn't processed, please contact the sender of funds in order to resolve your issue.
Sincerely yours,
OKPAY Team
BTC-E DIDNT SENT ANY FUND TO MY ACCOUNT YET ....
BUT according dear friend ::: mindrust :::: post in above i am waiting for 16 may that 3 days finish
Hello, thank you for contacting OKPAY Support!
Unfortunately, we cannot see any incoming transactions in your profile that wasn't processed, please contact the sender of funds in order to resolve your issue.
Sincerely yours,
OKPAY Team
BTC-E DIDNT SENT ANY FUND TO MY ACCOUNT YET ....
BUT according dear friend ::: mindrust :::: post in above i am waiting for 16 may that 3 days finish
May 15, 2017, 06:11:56 AM
I got a reply from support. how about you?
not yet my friend ...
can i ask when you made your ticket ?
i made a ticket for them in 13may and today is 15 may and i have not any answer yet .
May 15, 2017, 05:45:56 AM
I do understand. I just created a ticket for the little problem I have. I will let you know when they have replied to mine to give you an idea of how much time it takes for them to reply.
thank you my friend
...
so maybe they sent but okpay system still not confirmed . anyway if BTC-E support answer to me all things will clear .
I got a reply from support. how about you?
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