Every customer is unhappy with this series and what does BTCC ? -> A solution ? No
I am truly sorry to hear that you're very disappointed about the metallic qualities of the 2018 Titanium coins. Your best solution is to reach out to BTCC Mint customer support to ask for a full refund or replacement.
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https://mint.btcc.com/contact <---- click
it really is just a mess all around. its so very hard to give the benefit of the doubt here.
Very good point. Have you reached out via PM to their BTCC account? I'd be curious to know how the promised refunds are going to take place.
I am as well. I guess a couple people are waiting for that. To be honest i am still confused if bobby isnt an employee, who at btcc (who now owns the mining operation), has acess to the keys. There is a lot of btc in the balance and its not unreasonable to know that. Just confused how this all went down. That being said i wont return my coins and even if i did want to it seems it will probably be more of a hassle than just peeling them and selling the unloaded coin. Hope for everyones sake this all works out well, we dont need another debacle in the physical coin world. We are super niche as it is. BTCC i hope you come through and do the right thing
Hi wheelz1200,
Thank you for your feedback, I believe Bobby has explained and clarified the confusions you raised to buckrogers and minerjones's post which you can refer to floor #115 & #121. Also, you can always contact BTCC Mint Team by sending email to
[email protected] if you have any other question and need any assistance, thank you.
Regards,
BTCC_Official
Appreciate the response but no it isnt clear to me after bobbys comments. This wasnt for bobby, i guess more on your end. If you, btcc, bought the company from bobby then you are now the sole responsible party for the mining operating in which the coins that are loaded onto the coins that bobby was the face for. Bobby guaranteed private key security, but how can he do that if he doesnt have a position in the company that mines the blocks to begin with. Truely im confused, im not trying to beat a dead horse i just dont understand the complete process of how bobby is involved and your, btcc's, responsibility in this.
Edit: fwiw i own btcc coins, not looking to return them, just trying to understand who i trusted with my bits. Right now i dont know if its on bobby or btcc and who has/had access to the private keys which the coins were built with
It seems like not such a big deal to clarify, unless something is off?
@BTCC_Official, questions were presented, Bobby replied to most of them, not BTCC_Official, so you can see the confusion and lack of solid answers here, right?
It can easily be cleared up with the facts, from the questions being asked above. I'm not sure why this is a burden or undisclosed at this stage?
Thanks!
