Topic: BTCC Mint 2018 V-Series One and One Tenth Bitcoin - Official Launch - page 3. (Read 4116 times)

Appreciate the response but no it isnt clear to me after bobbys comments.  This wasnt for bobby, i guess more on your end.  If you, btcc, bought the company from bobby then you are now the sole responsible party for the mining operating in which the coins that are loaded onto the coins that bobby was the face for.  Bobby guaranteed private key security, but how can he do that if he doesnt have a position in the company that mines the blocks to begin with.  Truely im confused, im not trying to beat a dead horse i just dont understand the complete process of how bobby is involved and your, btcc's, responsibility in this.

Edit: fwiw i own btcc coins, not looking to return them, just trying to understand who i trusted with my bits.  Right now i dont know if its on bobby or btcc and who has/had access to the private keys which the coins were built with

Hi teeGUMES,

We are redesigning and updating the websites at this moment, thus some of the functions are disabled. Apologizes for all the inconvenience may have caused, you can always reach us by sending email to [email protected] if you have any question or need any assistance.

Regards,

BTCC_Official

Hi wheelz1200,

Thank you for your feedback, I believe Bobby has explained and clarified the confusions you raised to buckrogers and minerjones's post which you can refer to floor #115 & #121. Also, you can always contact BTCC Mint Team by sending email to [email protected] if you have any other question and need any assistance, thank you.

Regards,

BTCC_Official

Your Negative trust has been removed you can reply now.

thanks!

I am as well.  I guess a couple people are waiting for that.  To be honest i am still confused if bobby isnt an employee, who at btcc (who now owns the mining operation), has acess to the keys.  There is a lot of btc in the balance and its not unreasonable to know that.  Just confused how this all went down.  That being said i wont return my coins and even if i did want to it seems it will probably be more of a hassle than just peeling them and selling the unloaded coin.  Hope for everyones sake this all works out well, we dont need another debacle in the physical coin world.  We are super niche as it is.  BTCC i hope you come through and do the right thing

Very good point.  Have you reached out via PM to their BTCC account?  I'd be curious to know how the promised refunds are going to take place.

https://www.btcc.com/contact      <---- click
https://mint.btcc.com/contact    <---- click

it really is just a mess all around. its so very hard to give the benefit of the doubt here.

 

There was an auction held for the first 100 coins both 1.0 and 0.1 bitcoin and I have not seen any complaints about the first hundred coins, check the thread for yourself. The coins I won at auction were fine, no problems.

Every customer is unhappy with this series and what does BTCC ? -> A solution ? No

First of all, open the shop again to sell other common Coins with a high premium to disappoint the remaining customers...

Customer Support in perfection !

@bobbyclee, nobody was attacking you personally. We are just frustrated with the finish quality and lack of customer service provided by BTCC. Whilst we appreciate you addressing the questions regarding key management, we still want to know who should be held accountable for this.
Yes Titanium is a difficult metal to work with, but some of these coins should never have passed QC. It's understandable why people are annoyed given the fact that they've spent a ~$150 premium per coin only for the quality to be sub-par and be offered no compensation whatsoever.
The coins had (and still have) a lot of potential. The way this issue is dealt with will very much affect future sales.
The community aren't harbouring hate. We just want a little love back as we feel that we were cheated with our purchases. BTCC coins have a reputation for being top quality. Sadly this series has damaged that reputation.

The price started above the price in the shop. I would be happy to bid if it was a real auction. Resale above buy price take more than one week to develope.
But maybe you are right. Only the future will show. Depends if the criticism about the keys will effect the price. And if BTCC stop for more 2018 coins now. A high grade 2018 coin could be unique

It was a stupid decision to wrap the rolls of metal coins without airtites.  They tried to duplicate the poker chip roll design, which makes sense because they are poker chips. Poker chips are plastic.  Plastic is light, metal is heavy.  I honestly can't believe BTCC is defending this decision to wrap metal coins in a cheap plastic with no protection whatsoever.  And then to throw them in a box with no padding? There's no mint shipping quality metal coins in rolls like this.  Shanghai mint silver pandas come individually in an airtite, no matter how many you buy.  That's a $20 coin from one of the largest mints in the world, and you can't purchase their coins in bare metal. Your coins are supposed to be loaded with a minimum of 0.1 BTC which is $700 of loaded face value, and you wrapped these up like a roll of cheap pennies.  

This is a pathetic way to run a company and I can't believe you are still defending this cheap decision to save a couple $'s.  Notice how there's no secondary market developing for these coins. Bavicrypto has an auction right now for one of these 2018 coins.  It ended with zero bidders.  

All I can say is I'm glad I didn't buy any in this batch... Maybe subsequent batches will be of expected quality...

I have never been a fan of big companies entering this market for many reasons I won’t go into here, and feel BTCC made many mistakes in the design and implementation of their coins that could have been avoided with a simple consultation with other experienced coin makers.

That being said, you are clearly not here scamming people, and as a member of this community all I can do is apologize on behalf of the way you’re being treated here. You’ve stated the inferiority of the metal used, the multiple hands involved in the process that can add oversights, and how you support refunds for unhappy customers. I’m not sure what else you can do at this point.

I own no BTCC products and would even say I have a negative view of them, but can see that you’re wrongly being bullied via the trust system.  This is a common problem many users face at Bitcointalk and I hope that you continue to participate here as your success in crypto makes you an excellent community resource. Thankfully, a few other members have joined me in trying to restore your trust rating and hopefully that is enough support for you to feel some love.

not even close to their webpage pic.

What needs to be communicated and understood here is that the bitcointalk collectibles community are not run of the mill people coming in off of the street and saying "oh that's a neat coin I want one". For many of us this is our passion, our hobby, something we wakeup and smile about, and for some; a living. Coming onto the forum and browsing what other collectors are auctioning/raffling/or outright selling takes up a large portion of our day. Coin creators are a whole different bag.. Original releases/Annual releases/Brand New Ideas enable us to do what we love the most.. collect and trade.

As a coin creator BTCC Mint is expected to make a quality product and price it fair while allowing themselves plus the collector to be able to make slight premiums. What is being felt by the collectible community right now is that BTCC Mint has rushed and pushed out coins at a quality that the premium is currently only held on the BTCC Mint side of things and the collector is left holding the bag. The sloppy release schedule, the inability to use the "contact us"  page, and the long silence of both BTCC_Official and Bobby have set this community into a flurry of questions and albeit stress... Tension and frustration remain high due to a proposal of two weak options as a sort of slap in the face apology. To Bobby; you were the face of BTCC previously and this is why things are being directed at you, being in the public you need some tougher skin to work this sort of thing out. Many well respected and top tier forum members have consistently reached out to BTCC during your time there and now your time away.. but there has always been someone that has had your back and would be willing to help with this and any other dilemna. All you had to do was communicate with us.. an open dialogue. There's no better damage control than to include us in the process.

As far as I can remember and search back a-ways, the quality of the Titanium rounds produced by BTCC Mint during their first run of coins was a lot higher than the 2018 run. We accepted the facts that Titanium coins would not be as shiny/sparkly/pristine as a gold or silver coin.. we accepted it when you told us the first time around and nothing should have had to of been said for this run. If it were a slight imperfection or something similar to what we've seen before, a new collector would have been put in their place by one of the older collectors that knew this was a factor in the production of Titanium BTCC coins. The quality HAS deteriorated... at the very least by the people packing and inspecting the coins.. some of these should not have been sent out the door and instead tossed into the "do not ship" pile. The statement of the packaging for the rolls has been expressed enough through pictures and outrage throughout the thread so I won't bring that up again.

I guess since I explained the role of a coin creator I'll explain what we as coin collectors and having a collectibles community does for everybody involved.
Coin collectors create the secondary markets, the hype, the sales, and garner the new attention from visitors from the outside world into this realm of physical bitcoins.  There have been many a coin creator that have lived or died by the sword due to this forum. The fact that BTCC Mint was selling out their coins immediately before an official launch shows the dedication we have.. whether it be a website change alert or just a casual once a day manual check.. we found your coins listed on the BTCC Mint Store DAYS before BTCC_Official came to make an official launch thread. The smiles and smirks on our faces when we got through to the checkout page and the first confirmations came that our bitcoin had gone through. I know for a fact trades were made even before coins were in hand.. mere minutes after checkout. We crave this. Some of us grabbed extra just to be able to spread amongst the community. And for what? A slight premium like I stated before.  We pay for quality.. we pay for speed.. we know no bounds when it comes to quality and rarity of coins. You saw this with your Silver coin release BTCC Mint.. you know the obstacles many of us overcome just to own your coins.

What happened with the rolls is easily explainable.. shit happens. The silence from BTCC Mint and the heartbreak felt by the collectors in the last week caused this to snowball larger and larger and it became out of control. When I pay good money; an agreeably fair amount for what I expect to be quality coins with quality packaging, and I receive what I received.. you're more than right to assume I am going to be pissed off and want answers. This here was your shortfall BTCC_Official.. you waited too long to release a statement. It felt like a cash grab, a "f___ you" to the collectors.. in reality we know that it isn't but this sort of thing has happened before and it will happen again. Both in the physical world aswell as the digital blockchain(s) the majority of us have experienced someone else unfairly take our money and disappear. The onus was on you to release a statement to stop the brigading and current situation. Our minds needed to be put at ease.

Last I can only explain my feelings about your two options of apology.. I bought a roll of ten tenths from you.. they are now mine. We did a trade and I held up my end and put my faith in you. I received something sub par.. but you know what.. they are now my sub par somethings. All throughout the physical bitcoin universe there are "Error Coins" and "Error Pieces" and a lot of the time the error is made famous and it demands its own premium. I have eight coins I can deal with, but two of them suffered very visible damage from the shipping.. but in all reality these are now unique to me, to my collection.. I value these when others will not. They tell a story that I will be able to share later on in life when I show off my collection (how we continue with this mishap will either make that story have a smile and a laugh, or a scowl with a much worse tone). A small blemish on BTCC Mint but we all make mistakes.. we are human. It all depends on how you pick yourself up after the fact and come out and show some love to the ones that put their faith, their heart, and their life into your coins. For me.. I don't want a refund, I don't want a coin replacement.. an apology, an explanation and something just to show me "hey, we care about you". Maybe it's a coin at peel value.. maybe it's an "i'm sorry" post card signed by the team, maybe some stupid Chinese dollar store item with a BTC and BTCC written on it.. anything to show me that I'm just not customer 121328 to you. And you know what.. a secondary market would open up for these items as well and the premiums would be ridiculous.. because I have one and someone doesn't. It's just what we do.

I dont care about "Forum Trust" in this Case, for this premium 20% fee its not the quality I am used to or expected from BTCC...
anyways this was my last order as collector from btcc, its not a collection item anymore. in this condition its more and more a common item and not worth with this premium fee.

@hybridsole BTCC is no longer @bobbyclee's company as he has explained. I respect his posts. @BTCC_Official already posted about the packaging issues and seems to want to make things right. IMO direct your ire towards the company, not @bobbyclee.