Ive used it for a while. In general, performance was good, few if any issues and very little downtime. Support is relatively fast to respond.
But when I was a customer, they didnt even send an email to inform me my monthly pay was due, instead when the month expired, they just terminated my contract and deleted my data because "I didnt pay my bill", even though their policy was to not send bills. That kinda pissed me off.
I understand they changed this now, but the way they handled that made me decide to move elsewhere.
But when I was a customer, they didnt even send an email to inform me my monthly pay was due, instead when the month expired, they just terminated my contract and deleted my data because "I didnt pay my bill", even though their policy was to not send bills. That kinda pissed me off.
I understand they changed this now, but the way they handled that made me decide to move elsewhere.
Hello,
Please understand that it is a automated process. For privacy reasons we do not keep copies of our clients virtual machines, I'm sure you wouldn't like to see your data misused. Also it is mentioned in the Terms of Service our procedure in this cases.
As I told you in our ticket system I've implemented email notifications to avoid situations like this, it was our first and last issue related to that problem.
You're also always welcome in our network.
Thanks for the review,
coinbuck
