Hello,
I wanted to sign up at Buff.bet in August 2020 but to my surprise I saw that in their terms Germany was mentioned in the list of countries where they "do not offer their services to". This is strange cause it's not listed as a forbidden country on the license page with their regulator Curacao Gaming, as you can see here:
So I went to the Bitcointalk forum topic of Buff and asked in there why they didn't accept Germans when basically all other crypto casinos do.
I was clearly told there that they make a difference between fiat and crypto customers. With Fiat you cannot sign up as a German, but with crypto it's allowed:
Then a couple months later another Bitcointalk user also asked something about this topic, and here it was confirmed once more by Buff that with crypto any countries are allowed to register, including USA and Germany for example:
This was also confirmed on their website by the fact that German IP-addresses were not blocked and you can select Germany on the list of countries when registering with crypto. When you select fiat (Euro/USD etc) Germany however does not appear on the country list. These 2 facts are shown in the following 2 screenshots:
So to me it was clear that I was allowed to register a crypto account and I went ahead. I gambled there without problems for some months, but after a couple of months, in February 2021, I had to do an extensive KYC. I had to send in all kind of documents, utility bills, passport next to my face etc and even do a video verification. I passed all of these verifications and my account was verified as you can see:
They ofcourse knew very well that I was from Germany as it was all over my documents and they approved them. So after this things went well for another couple months, until last week I suddenly had to do another KYC when my withdrawal was rejected. I was surprised because I have never had to do a KYC twice at any casino/bookmaker, but okay I went ahead and sent them all they asked for. Then, the following day I could not log in anymore and now my account is closed:
In an email I was told all my funds (399.65 mbtc) were confiscated for violating the restricted countries terms:
I think this is all very unfair. If they say they accept crypto currency accounts from Germany, I should be able to believe their word. If their website is not IP-blocked for Germany and it's listed as a country when signing up, it clearly indicates that it's allowed to sign up. Next to this their regulator does not forbid registrations from Germany. Also, a little side note is that in their terms they have the following rule listed: "Additionally, Universal Monsters series are only available in these countries: and then a list follows with countries, including Germany! So how come this game is available for German customers when they are supposed to not be even able to register? See screenshot:
And most importantly, all this time they knew very well I was from Germany as they verified my account via an extensive KYC. At no point did they let me know it was not allowed to gamble with crypto from Germany. If at any point something changed in the regulation of Germany, they should a) block German IP-addresses b) remove Germany from the list of countries at the registration process and c) send me an email or notify me otherwise that I am no longer welcome.
And ofcourse at the point they stopped accepting Germans, this is where they should pay me out my remaining balance and after that close the account. That is the only right way, and that is how basically all casinos/bookmakers act in such a situation.
They cannot just confiscate it all. I feel like I am really being robbed here. I have given Buff several days to correct this mistake. On my emails they never responded and in the forum topic I am basically being ignored.
I hope this topic wakes Buff up and they still do the right thing by letting me log in one more time and giving me the chance to withdraw my balance. It's fine that they stop accepting German customers, this is their own choice, but they cannot just confiscate the balance.
If this topic also doesn't help I will contact a lawyer in Curacao to start legal proceedings against Buff. Because I am convinced I have an extremely high chance to win this case as the fact are so crystal clear here.
This is the Buff topic in bitcointalk forum btw:
https://bitcointalksearch.org/topic/buffbet-in-play-esports-sports-casino-btc-eth-and-litecoin-accepted-3309139I created flags against the creator of the Buff topic called eGoldgg:
https://bitcointalk.org/index.php?action=trust;flag=2816and
https://bitcointalk.org/index.php?action=trust;u=1208890and the representative in there, called Buff88:
https://bitcointalk.org/index.php?action=trust;flag=2815 
