We currently have a 2 week policy on all altcoins, if they under perform in volume during a 2 week period they are de-listed. I'm sure traders can understand that due to the amount of coins created and the speed at which they are abandoned is roughly 2 weeks unless the coin shows longevity.
Nobody has any problem with this. They have a problem with you not letting them get back their coins once delisted. In my case i requested to withdraw on the next delisted withdrawal session and you have still failed to do this weeks on.
As to the issue you had there is always a tweet sent out with the list of coins that are going to be taken off the exchange. This same list appears on the C-CEX site as well. We are working on a solution to email every registered user a list of coins that will be de-listed to help increase awareness,
This is all fluff and irrelevant to the issue in question. The issue is why not, like every other exchange, allow users to withdraw delisted coins? There is no reason, the only reason is theft. Delisting a coin simply means it can no longer be traded, not that the funds become yours.
but beyond this the responsibility to remove coins obviously falls on the user to withdraw before we remove the wallets off our servers to make room for future additions.
More nonsense, what kind of two-bit exchange do you have to be to not be able to keep a wallet on the server until all users that are actively pursuing their funds to be returned, get them? You were assuring me i would have mine every few days and then you vanished. Next thing here you are trying to save face and suddenly the goalposts have moved and you are suggesting you do not give users funds back once a coin is delisted. Illogical, convoluted nonsense.
I apologize for the inconveniences our policies may cause, they were born out of necessity and the changing culture of crypto currency.
This one takes the cake. So something as vague and wishy-washy as "the changing culture(!?) of crypto currency" means you are required to steal users coins once delisted, however hard they have been trying to withdraw them, because you would rather make some free coins then bother to carry out withdrawals that do not benefit you?