campbx customers service is AWFUL | Bitcointalksearch.org

NewestBitCoiner

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Quote from: CRServers on March 23, 2014, 09:08:54 PM

Quote from: village.idiot on January 30, 2014, 05:21:15 PM

I think they're operating in the red and having to handle finances like a Ponzi scheme. It looks like they depend on new deposits to cover existing withdrawal requests.

I agree with this appreciation.
They took $3,000 from me.... no answer to tickets, no explanations, nothing. This was over 3 months ago.
My suggestion to people that still have funds in CampBX:
Get your funds out of there fast!
As BTC or Fiat at any price as soon as possible!
That is if you still can Undecided

You have been warned!!
Regards,

Man, I wish I had been on this forum before I started using them. I should say that I was using them only as a wallet (so, free to me), and everything worked great for several transactions. Then, I ran into their incredibly stupid "address expiration" feature, where I started a transfer, the sender had some kind of problem, but after a few days did get the coins transferred to the right address. In the meantime, CampDumbasses expired the address (detached it from my wallet), and now the coins are just sitting there in limbo.

So, even though I think the feature is stupid, this could be considered an "honest" mistake - except that a month later and they still cannot get the coins posted to my account. CampBeenXtrastupid.

NewestBitCoiner

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Quote from: geofflosophy on December 02, 2013, 09:39:13 PM

I've never gotten a response from CampBX support either. Very poor customer service.

I did get a response from their support, but it's been almost a month and they've been unable to post my coins to my campbx account. Just no response for days, then another stupid question, then "we've" referred your case to an admin", then nothing again for days.

Horrible.

CRServers

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Quote from: village.idiot on January 30, 2014, 05:21:15 PM

I think they're operating in the red and having to handle finances like a Ponzi scheme. It looks like they depend on new deposits to cover existing withdrawal requests.

I agree with this appreciation.
They took $3,000 from me.... no answer to tickets, no explanations, nothing. This was over 3 months ago.
My suggestion to people that still have funds in CampBX:
Get your funds out of there fast!
As BTC or Fiat at any price as soon as possible!
That is if you still can Undecided

You have been warned!!
Regards,

village.idiot

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One time I got an excuse that they were running five days behind, when I had been waiting for my ticket to be handled for WEEKS!

quone17

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Quote from: village.idiot on January 30, 2014, 05:21:15 PM

WARNING

My most recent experience (and will be the last) with Camp-Not-To-Be-Trusted is, after selling a Bitcoin, I requested an ACH transfer to my bank account. This is my usual routine and always happens within 3 days. A few days later when I was checking on it, I found a message had been attached to the request that stated "Note: Request will be processed on Wed due to ACH system upgrades." I had put in the request before Wednesday last week. The transfer still didn't get done Wednesday of this week. I just converted as much as I could of my USD back to Bitcoin and fortunately was able to transfer it out of CampBlackHole.

I am absolutely done with these clowns! Angry

I think they're operating in the red and having to handle finances like a Ponzi scheme. It looks like they depend on new deposits to cover existing withdrawal requests.

I strongly suggest that you do not fund their business.

This is what it seems like to me too. They make these lames excuses (for me they delayed by $400 withdrawal because "they were busy with the holidays." or some crap like that. Something is REALLY wrong here.

village.idiot

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Activity: 270

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WARNING

My most recent experience (and will be the last) with Camp-Not-To-Be-Trusted is, after selling a Bitcoin, I requested an ACH transfer to my bank account. This is my usual routine and always happens within 3 days. A few days later when I was checking on it, I found a message had been attached to the request that stated "Note: Request will be processed on Wed due to ACH system upgrades." I had put in the request before Wednesday last week. The transfer still didn't get done Wednesday of this week. I just converted as much as I could of my USD back to Bitcoin and fortunately was able to transfer it out of CampBlackHole.

I am absolutely done with these clowns! Angry

I think they're operating in the red and having to handle finances like a Ponzi scheme. It looks like they depend on new deposits to cover existing withdrawal requests.

I strongly suggest that you do not fund their business.

Aurum

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dfgfdgfdg

Quote from: colinistheman on January 19, 2014, 07:10:09 AM

I am currently having a bad experience with campbx.

I sent them a $1000 money order around December 19, 2014.

I paid to do a USPS trace on the money order and it says it was deposited by Bulbul Investments (campbx) on December 23rd, 2014.

To this date (Jan 19 2014) I still do not have my $1000.

I have been in touch with campbx customer service for over 2 weeks now and have been getting the runaround. They keep saying "wait one more week" and giving me reasons for delays. Then they told me to get a USPS trace (at my $5.25 expense) and they would take care of it. I did this and got the trace and showed them and STILL no money.

I have all the proof needed: a tracking number showing delivery and with signature confirmation, and a USPS scanned trace showing Bulbul Investments deposited it.

I don't know what to do and I am at the mercy of their "customer support" which keeps giving me delays.

Where's my money??

Don't feel like The Lone Ranger, me too Angry

They won't admit they have your money and they won't give me my money. Perhaps they were trading with the float and lost. A broker should be making their money from fees, commissions, and margin interest.

I suspect they're going under, I just hope we get our money out first Cry

colinistheman

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I am currently having a bad experience with campbx.

I sent them a $1000 money order around December 19, 2014.

I paid to do a USPS trace on the money order and it says it was deposited by Bulbul Investments (campbx) on December 23rd, 2014.

To this date (Jan 19 2014) I still do not have my $1000.

I have been in touch with campbx customer service for over 2 weeks now and have been getting the runaround. They keep saying "wait one more week" and giving me reasons for delays. Then they told me to get a USPS trace (at my $5.25 expense) and they would take care of it. I did this and got the trace and showed them and STILL no money.

I have all the proof needed: a tracking number showing delivery and with signature confirmation, and a USPS scanned trace showing Bulbul Investments deposited it.

I don't know what to do and I am at the mercy of their "customer support" which keeps giving me delays.

Where's my money??

quone17

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Quote from: village.idiot on January 14, 2014, 06:58:07 PM

Quote from: merockstar on January 13, 2014, 01:46:22 AM

So I tried coinmkt this week.

notice I said THIS week.

mailed a money order monday the sixth, saw it credited tonight. 7 days flat.

Excellent.

I was hoping for more prompt service but that rocks. On the other hand, they are a small exchange still.

Will be interesting to see how they handle growth.

You guys reading this post should facilitate that.

Their system just seems more thought out. Example: CampBX has you write all over the money order, then they destroy it if its not done perfectly (I guess). CoinMKT asks you to include a separate piece of paper, since the government is anal about the money orders they let exchanges accept.

Also, as a peercoin supporter, I love having the option to also spend my fiat on alts.

I'm registered with CoinMKT. They don't have ACH yet, so I'm just waiting.
I sent them an email about it and got a response 20 hours later.
Not as fast as we would like but at least I got a response to a support question.
Beats the hell out of CampBX

Agreed that it's not the best, or fastest, and you won't get your money overnight, and it won't be the best price, but at least with CoinMKT I notice I will get the money!

village.idiot

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Quote from: merockstar on January 13, 2014, 01:46:22 AM

So I tried coinmkt this week.

notice I said THIS week.

mailed a money order monday the sixth, saw it credited tonight. 7 days flat.

Excellent.

I was hoping for more prompt service but that rocks. On the other hand, they are a small exchange still.

Will be interesting to see how they handle growth.

You guys reading this post should facilitate that.

Their system just seems more thought out. Example: CampBX has you write all over the money order, then they destroy it if its not done perfectly (I guess). CoinMKT asks you to include a separate piece of paper, since the government is anal about the money orders they let exchanges accept.

Also, as a peercoin supporter, I love having the option to also spend my fiat on alts.

I'm registered with CoinMKT. They don't have ACH yet, so I'm just waiting.
I sent them an email about it and got a response 20 hours later.
Not as fast as we would like but at least I got a response to a support question.
Beats the hell out of CampBX

quone17

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I just googled their facebook page and it's coming up empty. Ya I remember all the complaints on there LOL. Well watch out for CampBX, no comment from keyur?

Jcw188

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Carpe Diem

Quote from: AnhBen on January 12, 2014, 06:37:20 PM

What's going on with this service?

At the time of this writing the Facebook page doesn't exist anymore, anything fishy?

Wow, deleted their Facebook page. They have time to delete the negative comments but can't handle customer service. I would stay far away from them now. Something is up, I don't know what but it's a shame as they seemed to be doing things great for a little while.

merockstar

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BTS: merockstar420

So I tried coinmkt this week.

notice I said THIS week.

mailed a money order monday the sixth, saw it credited tonight. 7 days flat.

Excellent.

I was hoping for more prompt service but that rocks. On the other hand, they are a small exchange still.

Will be interesting to see how they handle growth.

You guys reading this post should facilitate that.

Their system just seems more thought out. Example: CampBX has you write all over the money order, then they destroy it if its not done perfectly (I guess). CoinMKT asks you to include a separate piece of paper, since the government is anal about the money orders they let exchanges accept.

Also, as a peercoin supporter, I love having the option to also spend my fiat on alts.

not.you

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Well that was unexpected. On the other hand it was covered with complaints so maybe damage control?

AnhBen

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What's going on with this service?

At the time of this writing the Facebook page doesn't exist anymore, anything fishy?

village.idiot

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Merit: 250

Quote from: jamesc760 on January 10, 2014, 07:25:45 PM

I have been using campbx since November 2013. I have never sent in money order or checks, only bitcoins and ACH withdrawals. I must say that they have been almost punctual, two to three days when I withdraw fiat by ACH withdrawal. I will continue to use campbx, just not money orders or checks.

And I had the same experience since the beginning of September until 1 bitcoin wasn't retrieved by them. I watched the value of the coin in limbo go above $1000 and couldn't sell it.

jamesc760

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I have been using campbx since November 2013. I have never sent in money order or checks, only bitcoins and ACH withdrawals. I must say that they have been almost punctual, two to three days when I withdraw fiat by ACH withdrawal. I will continue to use campbx, just not money orders or checks.

village.idiot

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This is just to post that CampBX did finally retrieve my bitcoin today.
I want to say thank you to them for doing so, but it's hard to after not getting any response on my support ticket until I PMed someone on this forum that appears to be associated with CampBX.
And then they just blamed the problem on me! I believe it was faulty programming in their system.
Then after waiting more than the requested two weeks with nothing happening, I finally PMed again.
Then I got an email saying that they were running five days behind schedule. Oh, well that explains why I'd been waiting a month at that point!
I've been waiting patiently and the five days must have past now. Apparently, they are not using the Gregorian calendar.

As long as nothing goes wrong, their exchange works okay.
But I'd rather use an exchange that has actual customer support.
Good luck to anyone that uses CampBX.

joesmoe2012

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Ching-Chang;Ding-Dong

Took around 2 weeks for my check to be credited (was credited yesterday).

btcsolution

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Quote from: ?? on ??

I am going to give them, the benefit of the doubt, but I just logged in to their website and ALL of my funds were gone, cash and BTC. Almost $3500 worth. I am using 2FA and a less than week old random 14 character password, so my guess is that there is something wrong with their site or it got hacked last night. All of the transactions were done within a few minutes of each other, so I assume this was someone who had a bot and found a backdoor in their API. Still doesn't explain how they could transfer out without either an email or using 2FA. Most likely a database bug and I will accept that, as long as they reverse the transactions.

Wow, that really sucks - very sorry to hear. As you can probably tell by reading my previous posts, I have become extremely wary of this company, and I really hope that what you are experiencing is just what you think it might be (database-related). Please update this thread as you get more info. Thanks.

Topic: campbx customers service is AWFUL (Read 4232 times)