Is CampBX down today? I can't even log in to the site.
Previously the site said they would begin accepting ACH transfers today, wassup with that?
'Verification' is supposed to take 5 business days ... today is day #7 with no response.
Topic: campbx customers service is AWFUL - page 3. (Read 4232 times)
I've never gotten a response from CampBX support either. Very poor customer service.
Well, while I have a bitcoin loose in the chain, that doesn't give me a warm & fuzzy. 
I've never gotten a response from CampBX support either. Very poor customer service.
I'm having a slightly different experience with them.
I sent a bitcoin to my CampBX account using a fresh bitcoin address which they generated. (I've successfully sent bitcoins to them before and since)
It didn't show up on my account.
I created a ticket using their system to get it resolved. I updated the ticket twice as I found info in my wallet and the blockchain about the transaction.
Now, two weeks later, I have not received any support at all. Not one communication.
What does it take to get customer support?!
I sent a bitcoin to my CampBX account using a fresh bitcoin address which they generated. (I've successfully sent bitcoins to them before and since)
It didn't show up on my account.
I created a ticket using their system to get it resolved. I updated the ticket twice as I found info in my wallet and the blockchain about the transaction.
Now, two weeks later, I have not received any support at all. Not one communication.
What does it take to get customer support?!
In case anyone is watching, and thinking about starting their own bitcoin exchange, the correct answer campbx should have given me was,
"We're very sorry about the inconvenience caused by the miscommunication on our part. Due to time constraints we regrettably must impose a minimum deposit amount of ___ per money order, which will now be posted on the deposit page and in the FAQs.
To show our appreciation for bringing this to our attention, we will go ahead and credit your account with the appropriate balance. Thank you for contacting CampBX."
"We're very sorry about the inconvenience caused by the miscommunication on our part. Due to time constraints we regrettably must impose a minimum deposit amount of ___ per money order, which will now be posted on the deposit page and in the FAQs.
To show our appreciation for bringing this to our attention, we will go ahead and credit your account with the appropriate balance. Thank you for contacting CampBX."
Sending money orders sounded like an easy and accessible way to deposit funds to an exchange. So I gave it a shot with campbx.
What a terrible idea.
It seems there is a minimum amount to deposit or they will not even honor it, and just shred your money order.
I sent a test money order of ten dollars. And they shredded it.
Now I can't decide if it's even worth the hassle of fighting with western union to reclaim funds (ever dealt with western union? i think they designed it intentionally so that you want to rip your hair out, so people will learn and they wont have to provide as much service)
The guy didn't apologize for my inconvenience or anything, I got the specific impression he didn't even give a crap.
There kayak thing is awful. They email responses to tickets, but you can't email them back. You have to log in to a completely different site to respond (which isn't obvious). So if you're at work and they respond they keep sending you emails saying "plz advise" like you have all the time in the world.
apparently they shred tons of checks and wrong brand of money orders a day.
Also, if they get a money order from you, and arbitrarily decide to shred it, they don't bother to tell you. They just let you figure it out for yourself.
If they're going to have a minimum amount to deposit they should post that, instead of wasting people's time. That ten dollars would have came in handy right now (fuck not spending what you cant afford to lose, I refuse to be poor forever, thanks).
Can anyone suggest a service that wants my steady flow of dinky money orders (along with my occasional bigass one)? Coinbase is out, no bank account. Localbitcoins prices are jacked sky high.
happy thanksgiving
What a terrible idea.
It seems there is a minimum amount to deposit or they will not even honor it, and just shred your money order.
I sent a test money order of ten dollars. And they shredded it.
Now I can't decide if it's even worth the hassle of fighting with western union to reclaim funds
(ever dealt with western union? i think they designed it intentionally so that you want to rip your hair out, so people will learn and they wont have to provide as much service)The guy didn't apologize for my inconvenience or anything, I got the specific impression he didn't even give a crap.
There kayak thing is awful. They email responses to tickets, but you can't email them back. You have to log in to a completely different site to respond (which isn't obvious). So if you're at work and they respond they keep sending you emails saying "plz advise" like you have all the time in the world.
apparently they shred tons of checks and wrong brand of money orders a day.
Also, if they get a money order from you, and arbitrarily decide to shred it, they don't bother to tell you. They just let you figure it out for yourself.
If they're going to have a minimum amount to deposit they should post that, instead of wasting people's time. That ten dollars would have came in handy right now (fuck not spending what you cant afford to lose, I refuse to be poor forever, thanks).
Can anyone suggest a service that wants my steady flow of dinky money orders (along with my occasional bigass one)? Coinbase is out, no bank account. Localbitcoins prices are jacked sky high.
happy thanksgiving
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