campbx customers service is AWFUL - page 2.

btcsolution

newbie

Activity: 19

Merit: 0

Quote from: elaramus on December 11, 2013, 04:26:49 PM

Follow-up to my previous post. CampBX has as of today credited the final $1000 to my account and as an added bonus I am now a verified customer. I was not happy during the period leading up to this, but so far I have moved a significant amount of money through their site and while the process is slower than I would like, I've never been cheated so I'm still satisfied with the service overall.

I have to imagine with the public growth associated with BTC over the past few months, their customer base has to have increased as well.... that's the reason MCX went down

I would still be very careful using them going forward. It's been ~45 days since they cashed my money orders ($1,000 worth, verified cashed at their bank) and I still haven't seen a deposit into my account. They are still looking into it according to the support ticket, which by this point appears to be a sick joke.

elaramus

full member

Activity: 219

Merit: 100

Follow-up to my previous post. CampBX has as of today credited the final $1000 to my account and as an added bonus I am now a verified customer. I was not happy during the period leading up to this, but so far I have moved a significant amount of money through their site and while the process is slower than I would like, I've never been cheated so I'm still satisfied with the service overall.

I have to imagine with the public growth associated with BTC over the past few months, their customer base has to have increased as well.... that's the reason MCX went down

ScaryHash

hero member

Activity: 529

Merit: 501

Quote from: quone17 on December 10, 2013, 05:39:47 PM

Quote from: ScaryHash on December 10, 2013, 03:29:14 PM

I requested an ACH withdrawal from them 3 weeks ago. Still nothing.

CampBX sucks.

What's funny is they told me their USPS withdrawals are backlogged 2 weeks so I should use ACH withdrawal instead. Now it's been like 3 weeks. I bet honestly it's a stall tactic, to what ends though, I don't know. It certainly seems like they're taking in enough money with everyone sending funds in and complaining about not getting their account credited.

My opinion only, but I think they basically arbitrage the markets, and they used customer money to buy the big dive of a few days ago.

I mean, really, how much money could they be making in fees for a $2 withdrawal? Heh.

village.idiot

sr. member

Activity: 270

Merit: 250

I've been very lucky so far using ACH withdrawals.
They've only taken two or three days since the first one which took a week or so.
But they do warn about that initial delay.
Tomorrow will be two weeks since they said it would take one to two weeks to retrieve my bitcoin.
We'll see how that goes.

Hey not.you,
How did they come to be holding your bitcoin hostage?

edit: never mind. just saw the other thread

elaramus

full member

Activity: 219

Merit: 100

I would hold off on sending money orders to CampBX until they get through whatever rough spots they are experiencing. Before Thanksgiving, I sent in 3 money orders for $1000.00 each. I received the first credit for $1000 on 11/27. I received a second credit to my account on Dec 3, and I am still waiting for the final credit of $1000 to post to my account. Below is a response to my ticket submission:

Quote

Prem CampBX <[email protected]>

Dec 3 (7 days ago)

to me
The below are showing in our records, last week being short week, we are working on deposits process. However you should receive asap as they were all deposited in bank last week.

11/25/2013 $1,000.00 USPS
11/25/2013 $1,000.00 USPS
11/25/2013 $1,000.00 USPS
11/18/2013 $1,000.00 USPS
11/18/2013 $500.00 USPS
11/07/2013 $1,000.00 USPS

Should you have any questions, please respond to this ticket for follow-up.

Thank You,

CampBX - Accounts Receivable (AR), Technical Support & Customer Relations

I'm beginning to think CampBX uses the same definition for ASAP as BFL does. I've submitted two follow-up tickets on the missing $1000.00 and have received no response in a 48 hour period. Be Careful.

quone17

full member

Activity: 224

Merit: 104

Quote from: ScaryHash on December 10, 2013, 03:29:14 PM

I requested an ACH withdrawal from them 3 weeks ago. Still nothing.

CampBX sucks.

What's funny is they told me their USPS withdrawals are backlogged 2 weeks so I should use ACH withdrawal instead. Now it's been like 3 weeks. I bet honestly it's a stall tactic, to what ends though, I don't know. It certainly seems like they're taking in enough money with everyone sending funds in and complaining about not getting their account credited.

ScaryHash

hero member

Activity: 529

Merit: 501

I requested an ACH withdrawal from them 3 weeks ago. Still nothing.

CampBX sucks.

not.you

legendary

Activity: 1726

Merit: 1018

Yeah I am starting to believe they just suck at customer service and that they take FOREVER to do anything but that they are actually still honest which is a plus. Unfortunately they held the BTC I was planning to sell for fiat during the all time highs these past few weeks so sucks to be me. But then again they still haven't returned my BTC yet and its been 2 and a half weeks already.

merockstar

full member

Activity: 203

Merit: 100

BTS: merockstar420

The twenty dollar money order I sent hit today!

I'm very excited! Just in time for the crash!

Have no idea what happened to the ten dollar money order.

I still think there customer service is awful, but I don't feel 100% ripped off anymore.

If I can find the stub while I'm cleaning this weekend I'll call and see if it's been cashed yet.

mrhelpful

legendary

Activity: 1456

Merit: 1002

I was just about consider campbx, until I read this.

Keep us updated.

merockstar

full member

Activity: 203

Merit: 100

BTS: merockstar420

They claim there is no minimum. Yet the guy said if I send bigger amount he'll personally see that it gets deposited. Lol. Yea I'll get right on that.

Replying from phone, will hit forum to type more later

Rishodi

member

Activity: 77

Merit: 10

CampBX customer support is definitely lacking, as is the amount and clarity of the information they provide to customers on their site. I'm not surprised that they have a minimum deposit amount that cannot be found in their FAQ or deposit webpages. Just last week, I inquired to support regarding one of their policies, and I received a terse response which only partially answered my questions. I followed up by pointing out that they could save themselves, and their customers, some trouble by elucidating precisely what their policy is in this particular area on their site, but unsurprisingly the information available on their site was not subsequently updated.

Out of curiosity, what is their minimum deposit amount?

Quote from: merockstar on November 28, 2013, 11:59:28 AM

Now I can't decide if it's even worth the hassle of fighting with western union to reclaim funds Sad

(ever dealt with western union? i think they designed it intentionally so that you want to rip your hair out, so people will learn and they wont have to provide as much service)

Allow me to save you some time: don't bother. Western Union charges a $15 fee to process any refund request.

Quote from: wc4482 on December 03, 2013, 01:23:51 PM

Also I think you can buy a money order on credit card? (I used cash). I might try this, and it might be dangerous.

That's not correct; at least, it isn't at any location I've ever visited. Most places will allow you to purchase a money order using a debit card, but not a credit card, for obvious reasons.

merockstar

full member

Activity: 203

Merit: 100

BTS: merockstar420

it's been a couple weeks since I mailed the money order a kept the stub to. the western union status says it has not been cashed so we'll see if it pops up. the very first one I sent has had plenty of time to hit and bank, but I didnt keep the stub so cant check its status Sad

ill start using USPS money orders from now on, thanks for the tip.

village.idiot

sr. member

Activity: 270

Merit: 250

Just discovered that my ticket with CampBX was updated Nov 27 (at least, that's the date is shows).
They're blaming me for using an old bitcoin address. I always click their button to generate an address at the time I want to make the deposit.
I am told it will take up to two weeks to recover my bitcoin. Okay, I can survive two more weeks.

wc4482

newbie

Activity: 33

Merit: 0

Quote from: merockstar on December 03, 2013, 09:38:29 AM

I e-mailed them back asking what the minimum for a deposit was, and was told that they accept any amount.

I'm honestly not sure if they even know what they accept.

If you use campbx, use delivery confirmation for sure-- or they will lose your money order and claim they've never lost a money order.

I used USPS for my money order and talked with the Postal Service agent at the register. He said that if they never cash the money order on the other side (gets lost in the mail, etc.), that I can return with the receipt and the money order stub and get my money back.

Also I think you can buy a money order on credit card? (I used cash). I might try this, and it might be dangerous.

village.idiot

sr. member

Activity: 270

Merit: 250

Quote from: merockstar on December 03, 2013, 09:38:29 AM

I e-mailed them back asking what the minimum for a deposit was, and was told that they accept any amount.

I'm honestly not sure if they even know what they accept.

If you use campbx, use delivery confirmation for sure-- or they will lose your money order and claim they've never lost a money order.

I have only deposited bitcoins and withdrawn USD using ACH.
Been working fine with the exception of one bitcoin in limbo and zero customer support. Angry

merockstar

full member

Activity: 203

Merit: 100

BTS: merockstar420

I e-mailed them back asking what the minimum for a deposit was, and was told that they accept any amount.

I'm honestly not sure if they even know what they accept.

If you use campbx, use delivery confirmation for sure-- or they will lose your money order and claim they've never lost a money order.

village.idiot

sr. member

Activity: 270

Merit: 250

Quote from: not.you on December 02, 2013, 10:54:29 PM

They have been holding my BTC hostage for a full two weeks now. Almost a full week after I opened a support ticket they said they would get around to getting my BTC back for me in a week or two and then they closed my support ticket. I have some hope I will get it back without having to get one of my lawyer friends to start writing letters but these guys are just terrible. They really need to let everyone get their funds out and then close up shop and go away.

Maybe we need to get a list of CampBX victims for your lawyer friend to work with

not.you

legendary

Activity: 1726

Merit: 1018

They have been holding my BTC hostage for a full two weeks now. Almost a full week after I opened a support ticket they said they would get around to getting my BTC back for me in a week or two and then they closed my support ticket. I have some hope I will get it back without having to get one of my lawyer friends to start writing letters but these guys are just terrible. They really need to let everyone get their funds out and then close up shop and go away.

village.idiot

sr. member

Activity: 270

Merit: 250

Quote from: Indamuck on December 02, 2013, 10:33:09 PM

Is CampBX down today? I can't even log in to the site.

Previously the site said they would begin accepting ACH transfers today, wassup with that?

'Verification' is supposed to take 5 business days ... today is day #7 with no response.

Maybe we should take a hint

Topic: campbx customers service is AWFUL - page 2. (Read 4246 times)